Matt Burne Honda

Airbag safety recall...pathetic service DO NOT BUY A CAR FROM MATT BURNE HONDA in Scranton.....worst service ever. True story, and I just got off the phone with American Honda Corporate HQ. DO NOT BUY A CAR FROM MATT BURNE HONDA in Scranton.....worst service ever. True story, and I just got off the phone with American Honda Corporate HQ. Last June, I received a safety recall notice for my Honda Element. The vehicle has a dangerous, defective passenger side air bag inflator that must be replaced. This was part of the huge Takata air bag recall and affected many different brands of cars up to and including high $$$$$ exotics like Ferrari. So the recall notice stated the inflator could detonate unexpectedly like a grenade and shower the occupants with shrapnel (I later discovered there have been numerous fatalities). WARNING.....Do not let anyone ride in the right front passenger seat, the letter stated. That's pretty difficult when you have a 4 passenger car. So within a week or 2 of receiving the notice, I telephone the local Honda dealer.....Matt Burne Honda on Wyoming Ave. in Scranton. The Service Dep't took all my info and assured me they would call to schedule repairs. By October, I had heard nothing, so I call service at Matt Burne again. Same story....parts are ordered, we'll call when they come in. OK....maybe there is that big a demand on parts supply. Now, it's almost Christmas, my wife has been riding shotgun next to that bad inflator for months.....and we've got young grandkids who sometimes are in the vehicle, never in the front seat, but nevertheless, they're also exposed. I call Matt Burne Honda again....some xxxx xx....we'll call when the parts come in, and when I pressed the Service employee on the issue, she got a bit belligerent. Worst thing she could've done....aggravated me big time. I immediately filed a complaint with the National Highway Traffic Safety Administration.......and they were on the ball. Within days I had email follow up and then a phone call. The guy was super helpful but also stated he may not be able to completely resolve the issue as NHTSA can't mandate to individual dealers/franchises. He suggested I also follow up with a complaint to American Honda's nationwide HQ. I did just that last week. Today I receive a call from Honda Corporate HQ and a very pleasant gentleman who asks if I need assistance with the recall. "I sure do", I reply. "OK, hold the line while I log in and check parts inventory" says he.....and after maybe 30 seconds he says, "Burne has air bag inflators in stock. Would you care to schedule the repair now, Sir?" "Well, I'd like to get this taken care of" but he interrupts me. "No Sir, would you care to schedule RIGHT NOW?" "Absolutely" say I.....and I can hear him doing something. Within seconds, Matt Burne's Service Dep't is on the line as this guy tells the woman, you will accommodate this customer promptly. I have an appointment for 11:00AM tomorrow..!!!! So the moral of the story is.....screw Matt Burne Honda and their pathetic service.....the Honda is a great car and I would buy another, but I would NEVER do business with Matt Burne Honda.....absolutely never. Just my 2¢ worth..!! More

Third Accord purchased from Burne! My wife and I have purchased 4 Honda Accords since 1997. The last 3 have been from Burne Honda.Our latest purchase was on Saturday.We were promptly gr My wife and I have purchased 4 Honda Accords since 1997. The last 3 have been from Burne Honda.Our latest purchase was on Saturday.We were promptly greeted by finance manager Andy Cosklo.Andy has helped us with our 2001, our 2008,and our new 2017 Accord purchase,and we always found him to be very pleasant and knowledgeable.We were then introduced and helped by sales consultant Matt Wicksnes.Matt is extremely courteous, polite,and knowledgeable.Matt was patient with us and helped us with all of the newest technology found in our new Honda Accord.All in all,we had an enjoyable experience with our new car purchase at Burne Honda of Scranton. More

Excellent Team at Matt Burne Honda The team I dealt with at Matt Burne Honda is outstanding. I had been shopping around for a new vehicle the past few months and could not get anyone i The team I dealt with at Matt Burne Honda is outstanding. I had been shopping around for a new vehicle the past few months and could not get anyone in the SC/NC area willing to put together a reasonable deal. I was up in MD/PA for the Holidays and reached out to some local dealerships to see if anyone was willing to work with me on my new vehicle purchase. Lori Trygar from their Internet Sales team beat out any price I had seen locally as well as 10 other dealerships I was in touch with that week while I was MD/PA. I arrived onsite and worked with Dave Campfield, who walked me through the entire process quickly as well as showing me the vehicle I agreed verbally to purchase sight unseen. Once everything was in order I worked with Andrew Cosklo, who completed the financial paperwork in under 10 minutes. Afterwards I was on the road back to MD and ultimately back to SC where i registered the vehicle. They overnighted the title to me at my home in SC and I had no issues titling/registering the vehicle on my own. They are clearly experienced and I would highly suggest anyone shopping for a new car either in state or out of state to give them a call. Within 24 hours of negotiating, I had my vehicle in hand. Thanks again, love my new Ridgeline! More

My salesperson Dave Conway was outstanding I have bought my last three cars from Matt Burne Honda and have always been very pleased with the cars and staff. They are by far the best.. I have bought my last three cars from Matt Burne Honda and have always been very pleased with the cars and staff. They are by far the best.. More

My wife and I have purchased numerous new and pre-owned vehicles from Matt Burne Honda over the past 20 years. They are a well respected, family-owned, down-to-earth, professional dealership, that takes c vehicles from Matt Burne Honda over the past 20 years. They are a well respected, family-owned, down-to-earth, professional dealership, that takes care of their customers, by both treating them fairly and offering an excellent product. My experience has never been one, where they are just trying to SELL me an automobile. It has always been one, where they are trying to help me BUY the automobile that I want to buy! There is a big difference! More

The salesperson I delt with on my first visit was absent. The sales manager Mike Churi helped me complete my purchase in the salespersons absence. He was very pleasent and knowledgeable. I have since bought The sales manager Mike Churi helped me complete my purchase in the salespersons absence. He was very pleasent and knowledgeable. I have since bought 2 additonal vehicles from this dealership because of the excellent customer service I have been givin. Thanks Matt Burne Honda More

After test driving an Accord at Matt Burne Honda, I e-mailed the Sales Manager and offered him my business if he could meet a lower offer which I had received. The Sales Manager did not reply to my e- e-mailed the Sales Manager and offered him my business if he could meet a lower offer which I had received. The Sales Manager did not reply to my e-mail. Several days later, I e-mailed again to indicate I was still in the market. At that point, the Internet Sales Rep e-mailed to confirm that they could meet the monthly payment I had asked for. I called the Internet Sales Rep; he again confirmed the price. I picked out a specific car, set up an appointment, and made personal arrangements to come down and close the deal. Within an hour, I received an e-mail from the Internet Sales Rep claiming that there had been a “change in the programs.” When I called, he mentioned nothing about programs, but instead claimed that he had accidently included a previous customer’s trade-in when calculating my monthly payment. His inconsistent excuses, along with his unsolicited assurance that this was not a ‘bait and switch,’ only confirmed what would be obvious to any reasonable person—it was exactly that. I then e-mailed the Sales Manager and both owners, on four separate occasions, and asked that they honor the original quote which had been documented in e-mail and confirmed over the phone. I did not receive a single reply to any of these e-mails. I’m disappointed at the way I was treated by this dealership, and I’d recommend against doing business with them—not only because they resorted to the dishonesty of bait and switch tactics—but because they would not honor even a written quote. More

Brought older Honda in for repairs. Parts and labor was very resonable. Problem was fixed correctly. Repairs done in a timely manner. very resonable. Problem was fixed correctly. Repairs done in a timely manner. More