Matt Burne Honda

Recall Fix I took my 10 yr old CRV in for a recall. Staff were friendly and courteous. The recall was fixed, a multipoint inspection preformed, fluids topped off I took my 10 yr old CRV in for a recall. Staff were friendly and courteous. The recall was fixed, a multipoint inspection preformed, fluids topped off and a rear brake bulb changed. I was very happy with the care taken to preform service on this vehicle. Karla Flannery More

Excellent Customer Service Salesman Tom Richardson was very knowledgeable with vehicle information. He took the time to explain the difference between various models. He gave us Salesman Tom Richardson was very knowledgeable with vehicle information. He took the time to explain the difference between various models. He gave us excellent customer service and helped us find the vehicle we were looking for. I will continue to visit this dealership and look forward to going there in the future. More

Oil Change Great service!! Friendly people!!! Great products!! It doesn't matter if I'm dealing with Guy in sales, Andy in finance, Egon in service or anyone Great service!! Friendly people!!! Great products!! It doesn't matter if I'm dealing with Guy in sales, Andy in finance, Egon in service or anyone else in a specific department. The service is professional and courteous. Burne Honda is top knotch. More

Great Service! Guy Palmer was my sales rep. He made the process of buying my new car so smooth and seamless, super friendly and no hassle service! Definitely recomme Guy Palmer was my sales rep. He made the process of buying my new car so smooth and seamless, super friendly and no hassle service! Definitely recommend to see Guy at Matt Burne Honda next time you need a car. More

5 star service! The service department at Matt Burne Honda is comprised of the most professional, knowledgable & most courteous staff! They always go above & beyond f The service department at Matt Burne Honda is comprised of the most professional, knowledgable & most courteous staff! They always go above & beyond for their customers! More

Happy so far I have only owned my vehicle for a short time. I have had it serviced twice at Matt Burne and have been very happy with the service. I have only owned my vehicle for a short time. I have had it serviced twice at Matt Burne and have been very happy with the service. More

poor attitude current leaser of a crv, I got a great price here from my last lease, though the sales experience was subpar. I figured maybe I just got a bad salesma current leaser of a crv, I got a great price here from my last lease, though the sales experience was subpar. I figured maybe I just got a bad salesman, could they all be like that? came in to start pricing new leases and everyone in their has an attitude like they are doing you a favor by answering questions. What ever happened to wanting to earn people's business? such a turn off , I'll be car shopping elsewhere. More

Matt Burne Honda I always have a good experience when my car has to go here for service . The waiting area is always a pleasure coffee and donuts for their customers I always have a good experience when my car has to go here for service . The waiting area is always a pleasure coffee and donuts for their customers while waiting. Before you know it the service man is calling your name that your vehicle is ready. More

Airbag safety recall...pathetic service DO NOT BUY A CAR FROM MATT BURNE HONDA in Scranton.....worst service ever. True story, and I just got off the phone with American Honda Corporate HQ. DO NOT BUY A CAR FROM MATT BURNE HONDA in Scranton.....worst service ever. True story, and I just got off the phone with American Honda Corporate HQ. Last June, I received a safety recall notice for my Honda Element. The vehicle has a dangerous, defective passenger side air bag inflator that must be replaced. This was part of the huge Takata air bag recall and affected many different brands of cars up to and including high $$$$$ exotics like Ferrari. So the recall notice stated the inflator could detonate unexpectedly like a grenade and shower the occupants with shrapnel (I later discovered there have been numerous fatalities). WARNING.....Do not let anyone ride in the right front passenger seat, the letter stated. That's pretty difficult when you have a 4 passenger car. So within a week or 2 of receiving the notice, I telephone the local Honda dealer.....Matt Burne Honda on Wyoming Ave. in Scranton. The Service Dep't took all my info and assured me they would call to schedule repairs. By October, I had heard nothing, so I call service at Matt Burne again. Same story....parts are ordered, we'll call when they come in. OK....maybe there is that big a demand on parts supply. Now, it's almost Christmas, my wife has been riding shotgun next to that bad inflator for months.....and we've got young grandkids who sometimes are in the vehicle, never in the front seat, but nevertheless, they're also exposed. I call Matt Burne Honda again....some xxxx xx....we'll call when the parts come in, and when I pressed the Service employee on the issue, she got a bit belligerent. Worst thing she could've done....aggravated me big time. I immediately filed a complaint with the National Highway Traffic Safety Administration.......and they were on the ball. Within days I had email follow up and then a phone call. The guy was super helpful but also stated he may not be able to completely resolve the issue as NHTSA can't mandate to individual dealers/franchises. He suggested I also follow up with a complaint to American Honda's nationwide HQ. I did just that last week. Today I receive a call from Honda Corporate HQ and a very pleasant gentleman who asks if I need assistance with the recall. "I sure do", I reply. "OK, hold the line while I log in and check parts inventory" says he.....and after maybe 30 seconds he says, "Burne has air bag inflators in stock. Would you care to schedule the repair now, Sir?" "Well, I'd like to get this taken care of" but he interrupts me. "No Sir, would you care to schedule RIGHT NOW?" "Absolutely" say I.....and I can hear him doing something. Within seconds, Matt Burne's Service Dep't is on the line as this guy tells the woman, you will accommodate this customer promptly. I have an appointment for 11:00AM tomorrow..!!!! So the moral of the story is.....screw Matt Burne Honda and their pathetic service.....the Honda is a great car and I would buy another, but I would NEVER do business with Matt Burne Honda.....absolutely never. Just my 2¢ worth..!! More

Third Accord purchased from Burne! My wife and I have purchased 4 Honda Accords since 1997. The last 3 have been from Burne Honda.Our latest purchase was on Saturday.We were promptly gr My wife and I have purchased 4 Honda Accords since 1997. The last 3 have been from Burne Honda.Our latest purchase was on Saturday.We were promptly greeted by finance manager Andy Cosklo.Andy has helped us with our 2001, our 2008,and our new 2017 Accord purchase,and we always found him to be very pleasant and knowledgeable.We were then introduced and helped by sales consultant Matt Wicksnes.Matt is extremely courteous, polite,and knowledgeable.Matt was patient with us and helped us with all of the newest technology found in our new Honda Accord.All in all,we had an enjoyable experience with our new car purchase at Burne Honda of Scranton. More