Matt Bowers Nissan of South Mississippi

Matt Bowers Nissan of South Mississippi responded

Thank you so much for your positive review! We are thrilled to hear that you had a great experience with us. Knowing that our team's effort to provide good treatment made a significant impact is truly rewarding. We are looking forward to welcoming you back in the future and are committed to making each of your visits just as pleasant. Thank you for choosing Ray Brandt Nissan of SM and for your continued trust. We'll see you next time! Ray Brandt Auto Group #WeMakeItEasy

Katie responded

My very first impression of the new dealership was the day I brought my husband's truck to get serviced. They had snacks waiting in the lobby for those waiting for their cars to be washed or serviced or purchasing a car. No....it's not something they have to offer. However, it was the two things that set them apart from the others. To be honest, I think that's why I bought my 2019 Altima. I didn't dread sitting there waiting during servicing. They also offered free wash/vacuum any time I wanted. They don't have that any more. For now, I'm going to chalk it up to an atrocious economy and INFLATION that's out of this world. With that being said, everyone is always nice, however you will get nice at all dealerships. It's lagniappe that will makes a dealership stand out. Between having my Buick serviced at the Buick dealership and and Altima serviced at Nissan, the only thing giving Nissan the little bump is the coffee machine. They are quick, thorough, and fast. My husband has OCD and he can watch the techs. He appreciates their consistency and was very pleased with the tech who serviced his truck. Everything was put back in place correctly. We appreciate they are open on Saturdays and they are close to home. Saturday hours is the deal breaker on buying a car. I don't have to take a day off work to get my car serviced. No I don't want someone to come pick my car up. I want to bring it and leave with it. So kudos on that!

Matt Bowers Nissan of South Mississippi responded

Thank you so much for your comprehensive review and for choosing Ray Brandt Nissan of SM for your automotive needs! We're delighted that our team's friendliness and swift, thorough service have made a positive impression on you. It's wonderful to know that the small touches, like our coffee machine and convenient Saturday hours, are aspects you value and contribute to a standout experience. While we understand that the special extras like free car washes and snacks in the lobby are greatly missed—and we truly wish we could continue offering them in the same capacity—current economic conditions have indeed affected some of the services we can provide. Rest assured, our commitment to exceptional customer care remains unwavering, and we're always looking for ways to enhance your visit within these constraints. Your feedback is invaluable, and we're glad that factors like proximity and our weekend availability align so well with your needs. We look forward to maintaining your 2019 Altima and your husband's truck to the highest standard. Thank you again for your support and understanding, and we're here whenever you need us. Safe and happy driving! Sincerely, The Ray Brandt Auto Team

Matt Bowers Nissan of South Mississippi responded

Thank you for taking the time to share your experience with us! We're so glad to hear that our team, particularly Kevin, provided you with professional, friendly, and hospitable service. It's wonderful that Kevin made such a positive impression, and we truly appreciate your recommendation. We take pride in our team's commitment to excellence, and feedback like yours reaffirms the hard work we put in every day. Thank you for choosing Ray Brandt Nissan of South Mississippi for your automotive needs, and we look forward to continuing to serve you in the future. Enjoy your new purchase! Ray Brandt Auto Group #WeMakeItEasy

Matt Bowers Nissan of South Mississippi responded

Thank you for taking the time to share feedback about your visit with us! We're very glad our team left a great impression on you with their helpful and friendly service. Your satisfaction is our top priority, and we're pleased we were able to provide you with an enjoyable experience. We greatly appreciate your kind words and are grateful you chose Ray Brandt Nissan of SM for your automotive needs. We look forward to seeing you again on your next visit! Ray Brandt Auto Group #WeMakeItEasy

Matt Bowers Nissan of South Mississippi responded

Thank you so much for your kind words about Ashley! We're delighted to hear that you had such a positive experience with her. Ashley is indeed a vital member of our team, and we're thrilled to know that her dedication and efforts to go above and beyond have made a significant impact on your experience. Her commitment to providing exceptional service is what we strive for with every customer. Thank you for choosing our dealership, and we look forward to serving you again in the future with the same great service! Ray Brandt Auto Group #WeMakeItEasy

Matt Bowers Nissan of South Mississippi responded

We are disappointed to hear that you had a less than satisfactory experience with our dealership. We have reviewed your concerns and are addressing them accordingly. Please understand that we strive to provide the best customer experience possible. Part of that is to do a multipoint inspection of your vehicle and give you recommendations as needed or as recommended by the manufacturer. We would like to discuss this further with you and a manager will be reaching out to you. We do appreciate your feedback and look forward to speaking with you. Ray Brandt Auto Group #WeMakeItEasy

Matt Bowers Nissan of South Mississippi responded

Dear Doug and Sheila Canoy, Thank you for sharing your wonderful experience with Kevin and our service department with us. It's wonderful to hear that we had the exact vehicle you were looking for and that Kevin was able to assist you with such professionalism and efficiency. We're glad that both the purchase and the installation of the running boards met your expectations, and it's especially rewarding to know that your husband was impressed with our service team. We appreciate your high recommendation and are thrilled to have earned your trust. Our team looks forward to continuing to serve you with the same level of excellence in the future. Thank you again for choosing Ray Brandt Nissan of SM! Warm regards, The Ray Brandt Team

Matt Bowers Nissan of South Mississippi responded

Thank you so much for your kind words and for considering us the best dealership on the coast! We're thrilled that our team has demonstrated such care and understanding towards your needs. It's our top priority to ensure that each customer feels heard and supported throughout their journey with us. Knowing that our efforts have resonated with you truly means the world to our team. We'll continue to strive to understand and meet our customers' needs to the best of our ability. We're grateful for your recommendation and look forward to serving you again in the future. Thank you for choosing Ray Brandt Nissan of SM and for sharing your positive experience! Ray Brandt Auto Group #WeMakeItEasy

Matt Bowers Nissan of South Mississippi responded

Thank you for taking the time to share such a glowing review! We're so glad to hear that your experience was not just easy but also a pleasant one. It's particularly gratifying to know that BT played a significant role in making everything go smoothly for you. Our team prides itself on delivering a hassle-free and enjoyable car-buying journey, and BT exemplifies this ethos. We appreciate your kind words, and your recommendation means the world to us. We hope to serve you again in the future! Ray Brandt Auto Group #WeMakeItEasy

Matt Bowers Nissan of South Mississippi responded

Jarrod, thank you for taking the time to share your positive feedback with us! We're so glad that Ashley and the rest of our service team take good care of you during each of your visits; it's always great to hear when our customers have enjoyable experiences. We appreciate your trust and loyalty and look forward to seeing you during your next visit. Thanks for choosing Ray Brandt Nissan of South Mississippi for your automotive needs! Ray Brandt Auto Group #WeMakeItEasy