Matt Bowers Infiniti Metairie - Service Center

Quick service to replace damaged mirror David Jones and his team at Ray Brandt Infiniti provided excellent service and assistance in replacing my damaged mirror. Part was ordered on Monday a David Jones and his team at Ray Brandt Infiniti provided excellent service and assistance in replacing my damaged mirror. Part was ordered on Monday and by Wednesday I was contacted to have the part replaced. I was surprised to be in and out in no time. More

Pattee Service 10-19 I am always very pleased with the overall service I receive at Ray Brandt Infiniti in Metairie, La. David Jones, Tina and the whole service departme I am always very pleased with the overall service I receive at Ray Brandt Infiniti in Metairie, La. David Jones, Tina and the whole service department are such a pleasure to work with. I also want to give a big shout out to Bill Geist our salesman. He is so knowledgeable and annswers any questions or concerns we might have as does the service dept. I am a 17 year owner of Infiniti's and my husband bought his QX60 18 months ago. I always praised how great the service was. I look forward to many more years with Infiniti. More

wonderful My M37 needed a side miror replaced. it was ordered and arrived as promised and installed in one week. It was done right the first time. My M37 needed a side miror replaced. it was ordered and arrived as promised and installed in one week. It was done right the first time. More

Complimentary road check. The staff was quite proficient in servicing my vehicle for an out of town road trip. I am very pleased with the service and attention given to me and The staff was quite proficient in servicing my vehicle for an out of town road trip. I am very pleased with the service and attention given to me and my vehicle. More

very good srvice very professional from getting service number from David Foyil (salesman) who directed me to service department (Tina) who listened to my concern,insu very professional from getting service number from David Foyil (salesman) who directed me to service department (Tina) who listened to my concern,insured i would get a loaner car if needed; upon arrival I was greeted by Tina who in turn connected me with David Jones (Service Con.) David made me feel very comfortable seeking to understand why i was there. when i returned to pick up my car David entertained all the questions i asked of him ; that encounter enabled me to leave the dealership very confident that my concerns were addressed in a manner that i expected of the INFINITY DEALERSHIP. Very pleased . More

Horrible service I brought my car there on October 18th and 11 am. I had to constantly call them just find out at 5 pm that my car wouldn’t be ready til the next day. I brought my car there on October 18th and 11 am. I had to constantly call them just find out at 5 pm that my car wouldn’t be ready til the next day. I live in Hammond, La. So i had to find a ride all the way back home, then back the next day! It really upset me because instead of telling me that it would be ready by the end of the day, they should have told me that they were busy and it was a very low chance of me getting my car that day! More

Awesome, as usual!! Tim is the greatest!! I call, make an appointment, always get excellent service and a loaner car. As soon as U drive in, service people R there to he Tim is the greatest!! I call, make an appointment, always get excellent service and a loaner car. As soon as U drive in, service people R there to help U!! More

Service experience The visit was good, they finished the worked in the timed promised, but I didn’t appreciate the detailing service not vacuuming my car. Instead he pus The visit was good, they finished the worked in the timed promised, but I didn’t appreciate the detailing service not vacuuming my car. Instead he pushed the things under the rug and hide it. More

Love my customer Service experience at Ray Brandt Infiniti I love my Infiniti !!! Coming to Ray Brandt Infiniti they make you feel like your family . My service Advisor Timothy, is always available to assist I love my Infiniti !!! Coming to Ray Brandt Infiniti they make you feel like your family . My service Advisor Timothy, is always available to assist when ever I call and need services on my Infiniti . He’s so proactive and keeps me up to date while my vehicle is being worked on . I’m always so pleased with my Customer service experience !!! I’ve purchased two Infiniti’s from this dealership and sent friends and family to buy from here . Life time customer !!! More

Long wait I had an 11am appointment for an oil change and general inspection. I was greeted promptly by the service advisor at 11am. After being checked in he I had an 11am appointment for an oil change and general inspection. I was greeted promptly by the service advisor at 11am. After being checked in he told me that I would probably have to wait about 2 hours for the work to be done. I simply don't understand if I was given a specific appointment time why the wait was going to be so long. In actuality the wait was only 1 hour and 40 minutes but still way to long for a customer who had actually scheduled an appointment versus driving up off the street. I would say that I would use this dealer again for service where an Infiniti trained / certified mechanic is needed, but for general maintenance - not so much. More