Matt Bowers Infiniti Metairie - Service Center

PATHETIC SERVICE I waited while having a fog light put in and a new tire put on, in addition to routine maintenance checks, from 9 AM until 1:40 PM, Friday. I would h I waited while having a fog light put in and a new tire put on, in addition to routine maintenance checks, from 9 AM until 1:40 PM, Friday. I would have no problem with that amount of time, if they hadn't just left me waiting. Had I not inquired if my car was ready, I may have waited until they closed. No one came and told me my car was finished!!! When I was told to go ask the cashier, she had already filed my paperwork. I was so annoyed, I forgot to mention the 10% off any service coupon I had. When I called back the next day and talked to Tim about the whole ordeal, he said he thought he told me my car was ready! I mentioned, I would like to be reimbursed for the 10% coupon, and sent it to his cell. He said it was too late to be reimbursed so I asked if I should speak to the manager. At that point he volunteered to ask him for me and assured me that he would call me back. Our conversation was on Saturday morning and Monday has passed and I still haven't heard back from anyone. I used to tell everyone how awesome Ray Brandt Infiniti is. Guess I will be singing a different tune. More

Great Service Everyone was professional. Customer Service was excellent and the service department prove to be one of the best! All my concerns and questions were a Everyone was professional. Customer Service was excellent and the service department prove to be one of the best! All my concerns and questions were addressed and I felt at ease. Great job!! More

Maintenance was finished early! I had an appointment for a 10.000 check up... got a loaner and my car was ready mid day. Very happy. Tim in Service is a real asset. I had an appointment for a 10.000 check up... got a loaner and my car was ready mid day. Very happy. Tim in Service is a real asset. More

Courteous, Efficient, and Professional Ray Brandt Service Department is, by far, the best I have experienced. Ryan Webre is very courteous and professional. My QX60 is well maintained than Ray Brandt Service Department is, by far, the best I have experienced. Ryan Webre is very courteous and professional. My QX60 is well maintained thanks to the service provided. More

Best customer service Any time I utilize Ray Brandt Infinity services, I am always impressed with the level of professionalism, attention to detail, responsiveness and conv Any time I utilize Ray Brandt Infinity services, I am always impressed with the level of professionalism, attention to detail, responsiveness and convenience of using the service department. My QX60 is my first Infiniti and I've never experienced such great all around customer service as I have with the Ray Brandt Infiniti of Metairie group. I'll be a repeat customer for sure! More

Service Brought my q50 to get serviced, everything went well and service was great. I was greeted instantly when I got there and was helped to have my vehicle Brought my q50 to get serviced, everything went well and service was great. I was greeted instantly when I got there and was helped to have my vehicle worked on. More

excellent service I had very ill feelings towards the dealership, ill enough that the Q56 and the 2018 Q70S were bought from other dealerships. Annie has done such a w I had very ill feelings towards the dealership, ill enough that the Q56 and the 2018 Q70S were bought from other dealerships. Annie has done such a wonderful job that I have changed my mind about the dealership More

Service visit Fast and excellent service. I’ve been a customer for 20 years or more. I’m on my third car. I depend on the service department for their quality becau Fast and excellent service. I’ve been a customer for 20 years or more. I’m on my third car. I depend on the service department for their quality because I travel the Causeyway regularly More

Amazing service! Ryan Webre is the best service rep at Ray Brandt. He always makes my process easy to schedule and finds ways to ease the stress of service work. I wil Ryan Webre is the best service rep at Ray Brandt. He always makes my process easy to schedule and finds ways to ease the stress of service work. I will always choose Ryan and Ray Brandt Infiniti for my service needs. My qx60 needed 30k mile maintence and it was a breeze, thanks again! More

In & Out Quick Greeted me as soon as I drove up, service rep. was courteous and the service was completed in a very timely manner. I actually enjoy taking my car in Greeted me as soon as I drove up, service rep. was courteous and the service was completed in a very timely manner. I actually enjoy taking my car in for service. Job well done! More