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Matt Bowers Infiniti Metairie - Service Center

Metairie, LA

4.5
1,157 Reviews

1,157 Reviews of Matt Bowers Infiniti Metairie - Service Center

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January 31, 2020

oil change & tire rotation Mr. Jones took care of my car promptly. The wait was not long. Waiting room was pleasant. Coffee great. Service was excellent & my car was cleaned ins More

by WILLYEDANIELS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Revels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2020 -

Matt Bowers Infiniti Metairie responded

Thank you so much for your rating and review, Willy! We're so happy to hear that Mr.Jones took your car immediately and the wait wasn't long. We're so glad to hear that Victoria was able to assist you during your visit as well and your vehicle was cleaned inside and out! We take pride in our customer service to make sure that our customers are completely comfortable with the services being done to their vehicle before they are back on the road in no time! We look forward to any future service visits you'll have with us!

January 31, 2020

My experience was EXCELLENT! A tremendous improvement from my last visit there. Thanx Tim and Kenny and the mechanic whose name I didn't get! More

by MBARRIERE1
Recommend Dealer
Yes
Employees Worked With
Bill Ghrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Milan, Kenny Smith, and the mechanic who looked at my battery!, Chris Carpenter
Jan 31, 2020 -

Matt Bowers Infiniti Metairie responded

Thank you so much for your rating and review! We're so happy to hear that our wonderful staff was able to assist you during your visit with us! We take great pride in our customer service to ensure that our customers receive nothing but the very best from us the moment they step through our doors! We look forward to any future business you'll have with us!

January 31, 2020

Awesome! Tim Milam is a service rock star! He always follows up and makes sure that all services have been completed to my satisfaction. Win, Win!!!! More

by WSIGL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Ghrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Milam
Jan 31, 2020 -

Matt Bowers Infiniti Metairie responded

Thank you so much for your rating and review! We are so happy to hear that Tim and Bill were able to assist you during your visit with us and made sure that your services had been completed to your satisfaction! We take pride in our customer service to ensure that our customers are completely comfortable and satisfied with the services being done to their vehicle. We look forward to any future business you'll have with us!

January 30, 2020

Customer friendly Ms. Annie arranged a loaner for us when we realized that the tire and rim work was going to take overnight. Very pleased with her customer service More

by WEHATECOMPUTERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service, Ms. Annie Nuygen
Jan 31, 2020 -

Matt Bowers Infiniti Metairie responded

Thank you so much for your rating and review! We're so happy to hear that Ms. Annie was able to assist you during your visit with us arranged a loaner for you t use while we serviced your vehicle! We're pleased that you're pleased! We look forward to any future business you'll have with us!

January 28, 2020

very good attention Tina and Dave are very prompt, professional and helpful. Both are 5* Tina is very good at responding to my calls, Dave and myself had a nice chat More

by CWININGER18
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tina and Dave in service
Jan 28, 2020 -

Matt Bowers Infiniti Metairie responded

Thank you so much for your rating and review! We're so happy to hear that Tina and Dave were able to assist you during your visit with us! We take pride in our customer service to ensure that our customers are fully informed on the services being done to their vehicle before we get them back on the road in no time! We look forward to any future visits you'll have with us!

January 28, 2020

Oil change and tire rotation should have been one service had been in the past expensive tire rotation will not be fooled next time Thank you More

by PPEARCE01
Recommend Dealer
Yes
Employees Worked With
Chris Carpenter
Jan 28, 2020 -

Matt Bowers Infiniti Metairie responded

Thank you so much for your rating and review! We're so happy to hear that Chris was able to assist you during your visit with us and we look forward to any future visits you'll have with us!

January 27, 2020

Excellent customer service and follow up. Service work complete in a timely manner as promised. All personnel in the service department were polite, courteous, and friendly. More

by JOETTEMONAGHAN
Recommend Dealer
Yes
Employees Worked With
Javier Salmeron
Jan 27, 2020 -

Matt Bowers Infiniti Metairie responded

Thank you so much for your rating and review! We're so happy to hear that Javier was able to assist you during your visit with us and that you received excellent customer service. We take pride in our customer service to have our customers feel like family the minute they step through our doors before we get them back on the road in no time! Thank you for your business and we look forward to seeing you again!

January 27, 2020

Always helpful! The service center is always quick, thorough, and helpful. the prices are reasonable as well. I get all of my service done there. Great job. More

by LIZEVANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Revels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Matt Bowers Infiniti Metairie responded

Thank you so much for your rating and review, Liz! We're so happy to hear that Victoria was able to assist you during your visit with us! We take pride in our customer service to ensure that our customers have a fast and efficient visit to get them back on the road ASAP! We look forward to any future visits you'll have with us!

January 27, 2020

Oil change Individuals that I interacted with were knowledgeable, friendly and helpful. I received my car within the promised time frame. I had a pleasant exper More

by PCARTER34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not recall the name of my advisor
Jan 28, 2020 -

Matt Bowers Infiniti Metairie responded

Thank you so much for your rating and review! We're so happy that our incredible staff was able to assist you during your visit with us! We take great pride in our customer service to make sure that our customers are fully informed on the services being done to their vehicle and work in a fast and efficient manner to get you back on the road in no time! We look forward to any future service visits you'll have with us!

January 24, 2020

Great Professional Dealer and Service Center Very professional and best service experience ever! I like this dealership due to it's selection of inventory and service department. They are alway More

by MHAJARI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Milam, Robert Lambertson
Jan 24, 2020 -

Matt Bowers Infiniti Metairie responded

Thank you so much for your rating and review! We're so happy to hear that Robert and Tim were able to assist you during your visit with us. We want to ensure to our customers that they receive nothing but the best from us and are fully informed on the services being done to their vehicle. We're so glad to know that we made it an easy process for you and we thank you for your business!

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