Back

Matt Bowers Infiniti Metairie - Service Center

Metairie, LA

4.5
1,157 Reviews

1,157 Reviews of Matt Bowers Infiniti Metairie - Service Center

Sort by
June 26, 2020

Quick stop for wiper blades Excellent service. My wiper blades were changed quickly while I waited. Great service as usual. I did request a quote on an extended warranty f More

by VICKIVLEE
Customer Service
Recommend Dealer
Yes
Employees Worked With
service center
Jun 26, 2020 -

Matt Bowers Infiniti Metairie responded

Dear VICKIVLEE, Thank you for your review of your experience with the Ray Brandt Auto Group. We are so glad to hear that you always have a great experience when working with our service department! We care about our customers and strive to provide them with top-notch customer service! We are sorry to hear that you never received a phone call back with an estimate for your extended warranty, we will have someone reach out to you as soon as possible! Thank you for being a loyal Ray Brandt customer.

June 26, 2020

Infiniti of New Orleans is a Great dealership and Has a great staff. They always take care of me and my family when eve we visit. More

by PAULMICKEN
Recommend Dealer
Yes
Employees Worked With
Tim, Robert Lambertson, Troy Morrison
Jul 03, 2020 -

Matt Bowers Infiniti Metairie responded

PAULMICKEN, Thank you for your kind words about our Team Members! We hope to see you again soon. Thanks, Ray Brandt Auto Group #WeMakeItEasy

June 26, 2020

great The girl that greets you is always so pleasant. So are the people who work with you and the check out person. I like the way the chairs are spaced More

by PEACELOVEADRIENNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The girl that greets you is wonderful. She has black hair and she is short. She has been there for years. U should give her a raise.
Jul 03, 2020 -

Matt Bowers Infiniti Metairie responded

Thank you PEACELOVEADRIENNE for your honesty. We have addressed the mask wearing with our Team Members. I'll look into your recommendation about cleaning the chairs. We appreciate the kind words about our Team Members! - Ray Brandt Auto Group #WeMakeItEasy

June 23, 2020

Always a good job and when social distancing was not in effect you always got a personal explanation of what your vehicle needed and other recommended service with no pressure!! More

by Beast 2
Recommend Dealer
Yes
Employees Worked With
Service department employees
Jun 25, 2020 -

Matt Bowers Infiniti Metairie responded

Dear Beast2, Thank you for your review of your experience with the Ray Brandt Auto Group. We are so glad to hear that you always have a positive experience when working with our service department! We care about our customers and strive to provide them with top-notch customer service! Thank you for choosing Ray Brandt Auto Group! #WeMakeItEasy

June 21, 2020

Came in for recall. Nothing was done. You need a service center overhaul. Still waiting to called to bring vichicle back for recall repairs. Not a good place to do business. More

by RW.REINE
Recommend Dealer
No
Employees Worked With
Bill Ghrist
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Morrison, Fred Mena
June 20, 2020

Friendly service. The wait time for service is less than an hour with no appointment. Sales staff asked if you need refreshments while waiting for you car. More

by SSBLACKCAMRY
Recommend Dealer
Yes
Employees Worked With
Bill Ghrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Revels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Lambertson, Troy Morrison, Fred Mena, CJ Landry
Jun 22, 2020 -

Matt Bowers Infiniti Metairie responded

Dear SSBLACKCAMRY, Thank you for your review of your experience with the Ray Brandt Auto Group. We take great pride in what we do and are happy to see that our team performed to the level that we always expect. Please don’t forget to share your experience with your friends and family and send them over to us so they can have the same experience you did! #WeMakeItEasy

June 19, 2020

Great service Been using this dealership for my car maintenance for years and I’ve never been disappointed. I’ve had 2 Infiniti vehicles since 2000 with my first h More

by JDM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David, Tim from service department
Jun 19, 2020 -

Matt Bowers Infiniti Metairie responded

Dear JDM, Thank you for your review of your experience with the Ray Brandt Auto Group. We take great pride in what we do and are happy to see that our team performed to the level that we always expect. Please don’t forget to share your experience with your friends and family and send them over to us so they can have the same experience you did! #WeMakeItEasy

June 16, 2020

brandt is the best david jones, tim milam and all the staff do a great job in all aspects of the dealership. i have been doing business there for 15 years and have alway More

by SLANE4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
david jones tim milam
Jun 18, 2020 -

Matt Bowers Infiniti Metairie responded

Dear SLANE4, We are so glad to hear that you always have an awesome experience when working with our service department! We care about our customers and strive to provide them with top-notch customer service! Thank you for choosing Ray Brandt Auto Group!

June 16, 2020

Everything was great the 2nd time. I just wish car wash was working in these times it would be nice to know your car was clean after someone worked in it. But it appears they got it right the 2nd time arou More

by FELICIAVANCE
Recommend Dealer
Yes
Employees Worked With
Tim (both times) he was great was not his fault
Jul 06, 2020 -

Matt Bowers Infiniti Metairie responded

Thank you for taking the time to leave this review. We understand the frustration with things not being as they were before. Unfortunately, with the unstable COVID-19 situation, we must continue to do our part to stop the spread of COVID-19. We truly want to be able to provide the amenities to our customers that they have grown accustomed to, and will again as soon as we are able. Until then, please understand that removing these amenities, wearing masks, limiting the number of people with access to your vehicle, and regularly sanitizing heavily trafficked areas is how we are working hard to provide a safe, comfortable experience for our guests while they are with us. We hope next time you are with us, we will be able to provide these amenities again. Ray Brandt Auto Group

June 15, 2020

excellent Excellent timely Service. Tim Milan is always helpful and knowledgeable. He makes sure that I am always able to use a loaner car whenever I get servi More

by GDAROCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Milan
Jun 15, 2020 -

Matt Bowers Infiniti Metairie responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Tim and the team, and we look forward to working with you again! We make it easy #RayBrandt

...
81
...