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Matt Bowers Infiniti Metairie - Service Center

Metairie, LA

4.5
1,157 Reviews

1,157 Reviews of Matt Bowers Infiniti Metairie - Service Center

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July 23, 2020

Scheduled oil change/routine maintenance With an on-line appointment set up and deciding to wait, it took 3 hrs for an oil change and routine scheduled maintenance. Seemed to be extremely bus More

by billo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier ?
Jul 23, 2020 -

Matt Bowers Infiniti Metairie responded

Thank you billo for your review. We apologize for the uncharacteristically long wait time for a scheduled oil change. I'll make the manager aware of the situation. Ray Brandt Auto Group

July 23, 2020

M37 maintenance Dave Jones is very professional and knowledgeable on all vehicles and what service is needed. He handled the major maintenance on my M37 with no issue More

by BULOVASJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Jones
Jul 23, 2020 -

Matt Bowers Infiniti Metairie responded

BULOVASJ, Thank you for sharing your service experience. I'm happy to hear that Dave took such good care of you and your vehicle. We will see you for your next scheduled maintenance. Ray Brandt Auto Group #WeMakeItEasy

July 21, 2020

Oil Change Brought in my wife's vehicle QX80 for 10K mile routine service. Everything went smooth and the timing worked around our schedule. Overall a good exp More

by tmb814
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Lambertson
Jul 21, 2020 -

Matt Bowers Infiniti Metairie responded

tmb814, Thank you for your review. I'm happy to hear you had an overall good experience with our Service Department and that they were able to work around your schedule. We look forward to seeing you for your next scheduled maintenance. Ray Brandt Auto Group #WeMakeItEasy

July 21, 2020

Remarkable and outstanding From the time I called to schedule my appointment for service to the time I pulled off the lot, I was treated remarkably. Everyone is always so kin More

by TARA.STJOHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Webre
Jul 21, 2020 -

Matt Bowers Infiniti Metairie responded

TARA.STJOHN, Thank you for your review and your kind words about our Team Members. We look forward to seeing you on your next visit. Ray Brandt Auto Group #WeMakeItEasy

July 20, 2020

Came in for service, was greeted immediately by David in service, wait was about an hour. No problems at all. Car was serviced and washed. More

by NVMGCOOKIE
Recommend Dealer
Yes
Employees Worked With
David Jones
Jul 20, 2020 -

Matt Bowers Infiniti Metairie responded

NVMGCOOKIE, Thank you for your review. I'm glad that David was able to take care of everything you needed. We look forward to seeing you on your next service visit. Ray Brandt Auto Group #WeMakeItEasy

July 20, 2020

My experience was horrible and I miss my service guy Tim. The service guy David was very rude and not attentive to me and the problem i had More

by CASHMERE0523
Recommend Dealer
No
Employees Worked With
David, Lisa Mayeaux
Jul 20, 2020 -

Matt Bowers Infiniti Metairie responded

CASHMERE0523, We apologize for your recent service experience. I have sent your review to Management. Thank you for letting us know. Ray Brandt Auto Group

July 18, 2020

Ryan is always easy to schedule with and is always overly accommodating. The experience I have at Infiniti is way better than some of the others dealerships I’ve had to work with. More

by KATIESTROMBOE
Recommend Dealer
Yes
Employees Worked With
Ryan weber
Jul 20, 2020 -

Matt Bowers Infiniti Metairie responded

Thank you KATIESFROMBOE for your 5 Star Review. I'm happy to hear that Ryan has earned your business! We appreciate your loyalty and hope to see you next time for your scheduled maintenance. Ray Brandt Auto Group #WeMakeItEasy

July 15, 2020

No so good I really don’t want to put this review on line., because my bad experience. So let’s not put that out there, I don’t want people to be discouraged ab More

by Chevy63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Mayeaux, Troy Morrison
Jul 15, 2020 -

Matt Bowers Infiniti Metairie responded

Chevy63, It seems that you had an unpleasant experience with us. I do apologize for that and am sending your comments to the Management Team. Thank you! Ray Brandt Auto Group #WeMakeItEasy

July 13, 2020

Excellent Service While it took a while to get the part needed to repair my car, I had a very nice loaner car so i was able to carry on my life very easily. Thanks, Inf More

by MJWBECKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Jones, Javier ???, Tim Milam
Jul 13, 2020 -

Matt Bowers Infiniti Metairie responded

MJWBECKER, Thank you for your review. I'm glad we could assist you and keep you on track while waiting for the part! Ray Brandt Auto Group #WeMakeItEasy

July 10, 2020

This service center is an asset to the Infiniti Corporation The service center personnel are knowledgeable, timely, and very customer friendly. This service center has always corrected the problem the first ti More

by EJBOND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Mayeaux
Jul 13, 2020 -

Matt Bowers Infiniti Metairie responded

EJBOND, Thank you for this review about our Service Department! We appreciate your kind words and fixing the problem right the first time is something we strive for on every job! We will see you on your next visit! Ray Brandt Auto Group #WeMakeItEasy

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