Matt Bowers Infiniti Metairie - Service Center

I arrived at my appt at 2 and sat in the waiting area til 4:40 when i went to the cashier to check on my vehicle. She told me my paper work had just printed when the time on the printer was at 3:21. And the 4:40 when i went to the cashier to check on my vehicle. She told me my paper work had just printed when the time on the printer was at 3:21. And the time of service complete on the paper work was 3:21. So i sat for an extra hour and 20 minutes. I called and left a message to discuss this issue over the phone and no one called me back as well as tried to call the next day and the phones rang and were never picked up. I am so disappointed that my time was not considered valuable enough and was treated so poorly. More

David Jones is fantastic. He is responsive and customer service oriented. He always works with us on timing of getting our cars in for servicing and ensure the process is seemless to us. service oriented. He always works with us on timing of getting our cars in for servicing and ensure the process is seemless to us. More

Ryan Webre was amazing. He made sure that my concerns were addressed and the service to my vehicle was great. Very happy with my experience were addressed and the service to my vehicle was great. Very happy with my experience More

Always a great experience when I bring my car in for service. Everyone is do helpful and friendly. Everyone tells you hi and asks if you need anything service. Everyone is do helpful and friendly. Everyone tells you hi and asks if you need anything More

I've been dealing with Ray Brandt Infiniti now for 20yrs. I am on my third car and the service department is No. 1 in my book. My service manage is David Jones he always makes sure my service is done right t I am on my third car and the service department is No. 1 in my book. My service manage is David Jones he always makes sure my service is done right the first time. I am sure that the employee's I don't see are people that take pride in their work, which makes David's job ease. More

We had a great salesman Thaddeus . He made sure that we were comfortable and explained everything to us. However, the deal took all day which was way too long. The deal also shot my credit by shopping arou were comfortable and explained everything to us. However, the deal took all day which was way too long. The deal also shot my credit by shopping around my loan without me knowing that it would get my credit each time. Ultimately Nissan, or Infiniti could have financed me from the beginning instead of destroying my credit. It took 6 weeks for them to pay off our trade in car which is unacceptable. More

Fast good service. I scheduled an appointment and before I finished my errands my car was clean and ready. This is a good dealership and service department. I finished my errands my car was clean and ready. This is a good dealership and service department. More

Ryan Webre goes above and beyond every time - exemplary customer service with a smile ! He even came to my rescue on his day off because of a tire blow out - a remarkable man and dedicated service profess customer service with a smile ! He even came to my rescue on his day off because of a tire blow out - a remarkable man and dedicated service professional ! Thank you More

The reason for this rating, unusually a 5 star, was a timing issue between bringing my car in as assigned and getting the feedback needed. timing issue between bringing my car in as assigned and getting the feedback needed. More

Everything was as I have come to expect from this dealership. Prompt service. Reasonable prices. As quick of a turnaround as humanly possible. Great place. dealership. Prompt service. Reasonable prices. As quick of a turnaround as humanly possible. Great place. More