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Matt Bowers Infiniti Metairie - Service Center
Metairie, LA
1,157 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,157 Reviews of Matt Bowers Infiniti Metairie - Service Center
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October 25, 2021
A couple of years ago, I brought my car in for a leaking sunroof. The tubing was repaired at a cost of $900+. I returned last year because sunroof was now leaking on opposite side, another $900+. Obviously, sunroof. The tubing was repaired at a cost of $900+. I returned last year because sunroof was now leaking on opposite side, another $900+. Obviously, the problem wasn't properly fixed the first time. After picking my car up the 2nd time, the engine was bucking and "hot". I hadn't yet driven a mile from the dealership! I didn't have that problem when I brought the car in for the sunroof repair. Apparently, the dealership didn't take the car for a trial run after the repair. Had to pull over on side of the road w/emergency lights on, called dealership and told them I was turning around and bringing car back in. I was told the engine was hot. I didn't know why because I had only made it about 10 blocks from dealership. At that point, I was told I would have to have parts of the engine replaced, but I would only be charged for the parts, not the labor. Another $900+!!!! Needless to say, I was NOT happy! I have an EX 35, bought new and it doesn't even have 35,000 miles on it! People that work at the dealership have always been pleasant with me. The dealership did give me a loaner and they provided snacks, drinks and will wash your car for free. I just felt that in this service visit, they sent me out on the road in an unsafe vehicle and I'm lucky I didn't get in an accident. I don't think I should have had to pay to fix something that wasn't broken when I brought it in. More
by Trish
Employees Worked With
Ryan Webre
October 24, 2021
Basically… my dealership is better than yours! With my hectic lifestyle as a working mother of 4, appointments for oil changes are difficult to integrate into my todo list. Fortunately, they allow me to d hectic lifestyle as a working mother of 4, appointments for oil changes are difficult to integrate into my todo list. Fortunately, they allow me to drop my vehicle off on a Saturday and call me when they are finish. More
by MIA.RANDLE
Verified CustomerEmployees Worked With
Javier Salmeron
October 24, 2021
Quick and helpful. Would have given 5 stars if the car wash had been working. wash had been working. More
by NSBOUZON
Employees Worked With
October 22, 2021
Thanks to Ryan Weber for getting my car repaired in a timely manner. We had vacation scheduled and engine warning light came on. They were able to get it repaired in time for our trip. Special thanks to timely manner. We had vacation scheduled and engine warning light came on. They were able to get it repaired in time for our trip. Special thanks to Ryan and the technician who pulled this off More
by Dlaurent
Employees Worked With
Ryan Webre
October 20, 2021
My service was great!! Special thank to Mr John my service representative you ROCK… well referred others service representative you ROCK… well referred others More
by JADAARMSTRONG
October 20, 2021
Overall, excellent service. This was my first time ever at this dealership, I will be back! at this dealership, I will be back! More
by NawlinsMom
Employees Worked With
October 19, 2021
My experience with Infiniti was fantastic. My salesperson was Thaddeus and he's exceeded my expectations. He is very nice, professional, and took his time with us. Thank you for the service. was Thaddeus and he's exceeded my expectations. He is very nice, professional, and took his time with us. Thank you for the service. More
by RAYNIKAMORRIS
Employees Worked With
Thaddeus Greenlee Jr
October 13, 2021
Everything was done properly. The service guy kept me informed while my car was being serviced. informed while my car was being serviced. More
by LORELGONZALES
Employees Worked With
