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Matt Bowers Infiniti Metairie - Service Center

Metairie, LA

4.5
1,157 Reviews

1,157 Reviews of Matt Bowers Infiniti Metairie - Service Center

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May 19, 2022

The experience was very good. Everyone was courteous and knowledgeable of what was going on. More

by JAQ11JAQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Benfatti
May 26, 2022 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

May 17, 2022

My experience was great upon arrival. I like the way they thoroughly checked my vehicle. More

by HJOYELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Benfatti
May 17, 2022 -

Matt Bowers Infiniti Metairie responded

Thank you for choosing to visit our dealership, and for leaving a review. We're glad to hear that you had a positive experience when you arrived. Our team takes pride in providing excellent service, and we're happy to know that we met your expectations. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

May 15, 2022

John Daigle was outstanding. He informed me of a tire special they were running and oversaw the quick completion of request work and replacement of tires. More

by TDUBUIS
Recommend Dealer
Yes
Employees Worked With
John Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that John took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

May 11, 2022

Friendly knowledgeable and quick service. Easy to schedule an appointment. Will use online service again. More

by SPIDERLAMPP30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erika Benfatti
May 12, 2022 -

Matt Bowers Infiniti Metairie responded

Thank you for choosing to service your vehicle with Ray Brandt INFINITI of Metairie, and for taking the time to write a review. I am happy to hear that our team was able to provide you with friendly and knowledgeable service, as well as quick turnaround times. We aim to provide each and every one of our guests with an excellent experience, and it sounds like we were able to do just that! It was great having you as our guest, and we hope you'll choose us again for all of your automotive needs in the future. Thank you for your business!

May 03, 2022

Always provides prompt quality care and service. Pays attention to details. Professional, friendly and courteous More

by LBPOREE2528
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

May 02, 2022

This location is extremely unorganized. It’s always a miscommunication error or the staff is not knowledgeable! Very frustrating to bring your vehicle here for basic maintenance ie: an oil More

by deondray510@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2022

Service I call no answer all the time and Appointment is long time and they take long time to to fix or for oil change More

by MMMNOOR
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
John Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Gueldner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Matt Bowers Infiniti Metairie responded

Thank you for choosing Ray Brandt INFINITI of Metairie, we appreciate your business. We're sorry to hear that you have had some negative experiences with our service department. Our goal is to provide the best possible customer service and we apologize if we have fallen short in this regard. A member of Management will be in contact with you regarding your concerns. Ray Brandt Auto Group

April 25, 2022

I love going to Ray Brandt's service center. It's always great customer service, the employees are friendly, the waiting area is clean and they make sure I know what's getting done and the cost More

by DORLAETAYLOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

April 25, 2022

My lower rating is because when I arrived to pay for my repair I was charged an added 3.5% fee for using a credit card. I was not notified prior to arriving to make payment and pick up my vehicle. . I wa More

by RUTHEFOSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Duarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Salmeron
Apr 26, 2022 -

Matt Bowers Infiniti Metairie responded

Hello RUTHEFOSTER, thanks for your review. I'm sorry you were not informed of the service fee when booking over the phone. We apologize for any inconvenience this may have caused and we will be sure to pass along your feedback to our team. I hope you found that our staff was courteous and thorough during your visit! If there's anything else we can do, please don't hesitate to reach out. Ray Brandt Auto Group

April 23, 2022

Efficient and Effective and fast. Starbucks in the lobby is just icing on the cake. More

by BPORCHE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Benfatti
May 10, 2022 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit! Ray Brandt Auto Group #WeMakeItEasy

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