Matt Bowers Infiniti Metairie - Service Center

I was able to bring in my car without an appointment because of a headlight that had gone out (after 15 years). Even though it was a busy Saturday morning, I was able to get in and out in under 3 hours. because of a headlight that had gone out (after 15 years). Even though it was a busy Saturday morning, I was able to get in and out in under 3 hours. As usual, I received a text message indicating all issues arising from the customary vehicle inspection. I was able to speak with the service rep who explained what each item was and the urgency of having it repaired at that moment or in subsequent visits. I was overall pleased with the service - despite the cost. Those headlights are expensive; hope it will be another 15 years before I have to replace it. :) More

Javier is a very nice and professional. Everyone in the service department is pleasant. I enjoy the comfort of the waiting area. Everyone in the service department is pleasant. I enjoy the comfort of the waiting area. More

My experience was wonderful . My husband and I have purchased 4 Infinities and the service department and the warranty is the reason we’ve continued to be an Infinity family. Gar My husband and I have purchased 4 Infinities and the service department and the warranty is the reason we’ve continued to be an Infinity family. Gary was my service person. He was very knowledgeable and helpful. Although it was my first time meeting him , he went out of his way to make me feel comfortable and also that I was in good hands with his previous years of experience. Gary followed up with a phone call the next day. He was patient with all my questions and was informative and reassured me by inviting me to call him anytime I had a problem or question. My usual service person was Ryan who was promoted to service manager. Congratulations to Ryan for working so hard and doing an outstanding job . He absolutely deserves this position. As busy as he was , he still took time to say hello and introduce me to Gary. More

The service team was great they got me in and out quickly. The problem was that when I purchased the vehicle they didn’t do a oil change are a tire rotation on the car. I kept getting a warning so I quickly. The problem was that when I purchased the vehicle they didn’t do a oil change are a tire rotation on the car. I kept getting a warning so I brought it in. I was promised a free oil change and ended up paying for a tire rotation, just wasn’t a good look for a first time customer. More

Went in for regular maintenance and service was great as usual. We get all service done at the dealership. usual. We get all service done at the dealership. More

They fixed my car well enough but the service guy is obnoxious. Every time I go there. obnoxious. Every time I go there. More

They always do a good job, car has been running without issues for years. Very friendly staff. issues for years. Very friendly staff. More

Everyone there is helpful and friendly. The Service department is very easy to work with, appointments are always available. Service is always done in a timely manner. I Love my QX60. The Service department is very easy to work with, appointments are always available. Service is always done in a timely manner. I Love my QX60. More

Excellent Service. Communicated well. Will do business with again. a+++ service group. Thank you for everything. Communicated well. Will do business with again. a+++ service group. Thank you for everything. More

The employees at Ray Brandt were very helpful, as usual. I was in and out in a reasonable time and the job was done. I was in and out in a reasonable time and the job was done. More