Matt Bowers Infiniti Metairie - Service Center

My Q50 was in for a factory recall and i was provided a loaner vehicle for the time my vehicle was being serviced. I was pleased with the service provided. loaner vehicle for the time my vehicle was being serviced. I was pleased with the service provided. More

Always great service and friendly staff that actually listens to you and understands what is needed. listens to you and understands what is needed. More

I always get good service there. The only thing is that I had an appointment to get an oil change and it still took 2 hours. The only thing is that I had an appointment to get an oil change and it still took 2 hours. More

It is always a pleasure working with the Service Dept. at Ray Brandt Infiniti. John Daigle is very knowledgeable and worked with me to have my tires inspected and get new tires for my vehicle. at Ray Brandt Infiniti. John Daigle is very knowledgeable and worked with me to have my tires inspected and get new tires for my vehicle. More

Really nice staff enjoy speaking with everyone that help me. Was pleased with the service and the price. me. Was pleased with the service and the price. More

The oil change service was performed. Other service recommendations were made but due to time constraints and lack of a loaner prevented the additional services to be completed and were Other service recommendations were made but due to time constraints and lack of a loaner prevented the additional services to be completed and were declined. We will schedule the additional service items when 1) a loaner is available and 2) the sun visor is available. The issue we have is with the sun visor. We stated when we booked the appointment that the sun visor on the driver's side had failed. We have it tied up with a ribbon to prevent it from blocking the driver's view. This is the second time with the sun visor issue. It was noted that the sun visor needed replacement 3 weeks BEFORE the appointment, but the sun visor was not available at the time of the appointment. It appears that our service request was ignored. The sun visor had to be ordered. It will be 4 weeks on Monday December 12th since the appointment when the sun visor was supposedly ordered, and we have not heard anything about the status of the replacement visor. This leads me to wonder if the visor was actually ordered. The visor seems to be a problematic item for the QX60 since this is the second time, we have had this issue. This vehicle only has 63K miles on it! This is our 3rd Infiniti and we have had an Infiniti in our driveway since 1996. I'm starting to question the brand's quality and commitment to service because both areas have gone from stellar to lacking lately. I waited almost a month since ethe appointment to complete this survey hoping that the matter would be resolved so I could give a better review. I would appreciate an update on the status of the sun visor. More

Javier Salmeron and Ryan Weber together made a difficult situation manageable. My warranty had just run out and I needed a major repair. they worked hard to help discount the repair price. They also situation manageable. My warranty had just run out and I needed a major repair. they worked hard to help discount the repair price. They also helped arrange a loaner as the repairs would take too long and I live in Thibodaux, La. They went above and beyond in making my experience be both memorable but also very pleasant. More

It was great service all around. Could have cleaned the car a little more. All in all great service! Could have cleaned the car a little more. All in all great service! More

As always, I received excellent customer service from Ryan Webre and his Service Team! They could not make it any easier - they always go above and beyond. Ryan Webre and his Service Team! They could not make it any easier - they always go above and beyond. More

They responded very quickly to my question. I would be happy to do future business with them. I would be happy to do future business with them. More