Back

Matt Bowers Infiniti Metairie - Service Center

Metairie, LA

4.5
1,157 Reviews

1,157 Reviews of Matt Bowers Infiniti Metairie - Service Center

Sort by
May 09, 2023

Very good people working there. The people I work with regularly - Gary, Tina and Victoria - are all first rate professionals. They all care about the client. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gueldner
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Cochran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Verret
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Danna
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

May 07, 2023

Gary was great, but the actual work on car could have been better, little disappointed. More

by JCNG29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gueldner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for taking the time to leave a review of Ray Brandt INFINITI of Metairie. We value the feedback that customers share with us, as it allows us to keep improving our services. We’re sorry to hear that the work on your car didn't meet your expectations. Your satisfaction is important to us and we apologize for any frustration this may have caused. We appreciate your bringing it to our attention. Thank you for being a loyal customer, we look forward to serving you again soon. Sincerely, Ray Brandt Auto Group

May 01, 2023

Great dealership. Knowledgeable staff. I’ve been a customer for over twenty years and I’ve always been satisfied. More

by SLANE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Fernandez Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Thomas Arnold, III
May 04, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We appreciate your loyalty, and we look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

April 28, 2023

Always a great experience when dealing with Ryan. He is very professional, knowledgeable and a pleasure to deal with. More

by LGUILLOT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Webre
Apr 28, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that Ryan took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

April 28, 2023

This a good dealer Attended is perfect Good service They tried to help out the customer More

by PEDRO-PREE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Verret
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

April 28, 2023

My online appointment didn't post to your system but you were gracious and professional to honor my appointment which was much appreciated. Fast service that allow me to get to my next appointment on time More

by LAWRENCE_LANDRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Webre
May 04, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

April 26, 2023

Tina was extremely helpful in finally getting my car repaired. She listened to my concerns and didn’t just brush them off like other employees at this location did. She was always friendly, respectful, More

by Mm504
Service Communication
Recommend Dealer
No
Employees Worked With
Tina Verret
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your experience with us. We appreciate your feedback. Our Service Team has reached out to you regarding your review. We are glad to hear that Tina made your visit with us a great one, and we hope to assist you again in the future with all your vehicle needs! Sincerely, Ray Brandt Auto Group

April 26, 2023

Tina listened to my concerns and didn’t just brush them off like other employees at this dealership. She was very helpful, professional and friendly. Tina kept me updated about the status of my repairs, More

by Mm504
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Tina Verret
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your experience with us. We appreciate your feedback. Our Service Team has reached out to you regarding your review. We are glad to hear that Tina made your visit with us a great one, and we hope to assist you again in the future with all your vehicle needs! Sincerely, Ray Brandt Auto Group

April 26, 2023

Think the dealership is well clean and maintain but some of the employees need to be more greeting when a customer arrives there. Not have the customer look for someone to help them. More

by WILLIAMSJR.KEN37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you so much for your review of Ray Brandt INFINITI of Metairie. We appreciate your honest feedback – it helps us get better every day for our customers. We always strive to make sure that each customer is greeted in a warm and friendly manner, and I am sorry to hear that this was not your experience. We have taken your comments on board and passed them on to the right department to ensure that we are giving every customer the best experience possible when they come in to see us. Once again, thank you for leaving feedback; we strive to use it to improve our customer service skills further. Sincerely, Ray Brandt Auto Group

April 25, 2023

Worst dealership I’ve ever dealt with. I will never return or recommend to anyone More

by KrisBolling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronnie Fernandez Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We appreciate your feedback. We are having trouble finding a good contact number or email for you. If you please leave your contact information, a member of Management would like to reach out to you regarding your review. Sincerely, Ray Brandt Auto Group

...
24
...