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Matt Bowers Infiniti Metairie - Service Center

Metairie, LA

4.5
1,157 Reviews

1,157 Reviews of Matt Bowers Infiniti Metairie - Service Center

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September 11, 2023

John was very professional and treated me with respect and had my automobile ready for me in less than three hours, I was very pleased. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that John took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

September 10, 2023

Quick, friendly and helpful. I had my battery replaced and I had no idea it was an AMG battery that is 3x’s the price of a normal or average battery. That only difficult time I h More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your 5-star review with us. We're pleased to hear that you found our service department at Ray Brandt INFINITI of Metairie to be quick, friendly, and helpful. Since AMG batteries are specialized products, they can be priced differently than standard ones. We genuinely understand how unexpected costs can be challenging to navigate. We always strive for transparency and to ensure our customers are well-informed about any costs. Your feedback is appreciated, and we'll continue working on providing the best possible service experience. If there are any other concerns or questions you'd like to discuss, please don't hesitate to reach out directly to the dealership. Thank you for choosing us for your automotive needs! Ray Brandt Auto Group #WeMakeItEasy

September 09, 2023

Friendly fast expensive and top notch customer service. My money was well spent. I'm glad I chose Ray Brandt More

by ALLISONMORGAN898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gueldner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

September 05, 2023

Service department is great. I come to your sales department and wasn't please I ended up in Baton Rouge, did like Goin there but I did get a better offer out there. More

by GCLARK76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words about our service department; it's always our goal to provide top-notch service to all our customers! We would welcome the opportunity to learn more about your specific concerns and work towards making improvements in that area. Your input is invaluable to us, and we want to ensure that every customer has a positive experience when considering our dealership. We hope to continue to assist you with all your vehicle needs! Sincerely, Ray Brandt Auto Group

September 01, 2023

John was very helpful and very pleasant. He took the time and was very good at explaining to me and detail everything about the services needed for my automobile. More

by CAROLLMILES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that John took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

August 31, 2023

Great service. Fast and courteous. Excellent value. Will go back for service every 5000 miles. More

by NACYWHARMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

August 31, 2023

Gary was very attentive and showed concern for the car's issue. Gary also listened to my view and provided professional knowledge of the issue. I really Appreciated Gary's professionalism!!! More

by LDN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gueldner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Danna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that Gary took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

August 30, 2023

The facility was clean. The communication need to be better. I didn’t like that I sent my car with a half tank of gas and it was given back to me with 10 miles before it was More

by CUTROFF4300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Fernandez Jr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your feedback with us regarding your recent visit to our facility. We genuinely appreciate your input as it helps us strive for excellence in all aspects of our service. We take your feedback seriously, and we will use it as an opportunity to improve our communication processes and ensure that our customer's expectations are met consistently. If you have any additional comments or if there's anything else we can do to address your concerns, please don't hesitate to reach out. Your satisfaction is of the utmost importance to us, and we are committed to making your next visit a more pleasant one. Thank you for choosing us for your automotive needs, and we look forward to serving you better in the future. Sincerely, Ray Brandt Auto Group

August 28, 2023

Ryan Webre and his team are professional, reliable, and extremely easy to work with. They are committed to the highest quality of customer service. Always a pleasure working with Ryan and the service team! More

by ctholen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Cochran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Fernandez Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you so much for the glowing review. We are pleased to hear about your positive experiences with Ryan and our dedicated service team at Ray Brandt INFINITI of Metairie. It's our mission to consistently deliver top-notch customer service, and we're thrilled that Ryan and the team have showcased this commitment. Their dedication to ensuring every customer feels valued and satisfied is a cornerstone of our dealership's values. We appreciate your continued trust in us and are here for any future needs or assistance you may require. Looking forward to assisting you again soon! Ray Brandt Auto Group #WeMakeItEasy

August 25, 2023

Always a great experience . Tina is amazing . Will buy a new vechile again soon. I have a 2014 and still awesome More

by SNAVARRO71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Cochran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Verret
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Josafat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for your kind words and for continually choosing us for your automotive needs. We're delighted to hear that Tina consistently makes your visits memorable. It's wonderful to know that your 2014 vehicle is still serving you well. Whenever you're ready for that new vehicle, we'll be here to ensure another great experience. Drive safely, and we look forward to seeing you again soon! Ray Brandt Auto Group #WeMakeItEasy

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