Matt Bowers Infiniti Metairie - Service Center

Not My First Visit, But By Far My Worst Visit I regularly have my vehicle serviced at this location. This was the first time time I’ve ever had the associate working with me refer to me as ‘dude’ I regularly have my vehicle serviced at this location. This was the first time time I’ve ever had the associate working with me refer to me as ‘dude’ with such familiarity and regularity. I don’t feel the need to be pandered to, but it was particularly disturbing and disappointing considering that when you invest in any luxury brand, you expect a higher level service. Additionally, I felt that the gentleman was overly aggressive in trying to persuade me to have my cabin and engine air filters changed; again referring to me as ‘dude’. The total cost for air filters is $35. The charge at the service center was $180. I think it’s a reasonable pass. Other than that, I love the dealership and service center. I think the standard should be adhered to for all customers. More

Service I recently purchased a QX80 for my wife and i currently lease a Q50. The sales experience for the new vehicle was professional and easy. I will wor I recently purchased a QX80 for my wife and i currently lease a Q50. The sales experience for the new vehicle was professional and easy. I will work with Ray Brandt Infiniti in the future. More

Great service department! I have dealt with many car dealerships and this service department is the best. They do what they promise. Wonderful service advisors!!. I will con I have dealt with many car dealerships and this service department is the best. They do what they promise. Wonderful service advisors!!. I will continue to buy from Infiniti because of the service department. More

Love dealing with Dave Jones . David Jones is always helpful . Takes care of my car and I feel confident the job is being done ! Easiest dealership to work with . Always a pleasur David Jones is always helpful . Takes care of my car and I feel confident the job is being done ! Easiest dealership to work with . Always a pleasure More

Great service as usual The service department is always professional and efficient. The service appointment is when you want it and the service time estimate is right on. The service department is always professional and efficient. The service appointment is when you want it and the service time estimate is right on. Would not go anywhere else More

Excellent Service Specialist I came in for a oil change. I left with 4 new tires, new front breaks, and a few light bulbs changed. As a business owner it’s hard for me to find to I came in for a oil change. I left with 4 new tires, new front breaks, and a few light bulbs changed. As a business owner it’s hard for me to find to have my vehicle serviced. They were prompt, provided options, and professional. I left with a peace of mind. I love the WiFi availability too. I was able to continue working while having my vehicle served. Love the fact that I was able to still work. Coffee and water provided complimentary was excellent. I’ll be back. More

Arriving at Service Department Had to wait an unusual amount of time when arriving. No one gave instruction. Just told me to wait. Vehicle was dirty when returned to me fromoil chan Had to wait an unusual amount of time when arriving. No one gave instruction. Just told me to wait. Vehicle was dirty when returned to me fromoil change. More