Matt Bowers Infiniti Metairie - Service Center

Had a insurance claim paid the dealer they me to still paid them 29 hundred more for 2 parts to get my car to start they said my car couldn't start with out the part I told my other key there and .y car s paid them 29 hundred more for 2 parts to get my car to start they said my car couldn't start with out the part I told my other key there and .y car started Ronal Fernandez has been lying to me for 3 weeks about my car can't start. I let him see that it can start he want to call the police for me. My car been there for 3 weeks. I video me staring my car that they told me couldn't start with out the parts Ronald Fernandez and the manager Aaron both. I know something was wrong. I didn't get no paperwork about me car from them and papers they has I couldn't see them.Ronald said you a key 😅 it me car but when I started the Ronald got in on the other side push the button and turn it off I thought he was going to kill me for the look on his face then he said disabled the car she going to take disabled the car that couldn't start,I thought it was disabled already from what you was telling me. More

Love the service. Did not have long wait. And was very on point. I was able to track service of car on phone. Did not have long wait. And was very on point. I was able to track service of car on phone. More

I am beyond disappointed, My vehicle has been there 3 different times for the same issue. It's very frustrating because I've stressed that I didn't wanna take the vehicle until it was fully fixed. I was different times for the same issue. It's very frustrating because I've stressed that I didn't wanna take the vehicle until it was fully fixed. I was assured by multiple people that it was fixed. One person said it was 100% better when in fact things are way worse. My vehicle is still smoking 90% of the time that I'm driving it & vibrating. I'm currently spending a lot of money weekly on rentals to make sure that My family is safe. I've been driving the Infiniti since that is what I was instructed to do. Drive it a lot and the smoke will go away. My Tech at Mercedes looked at my car today and noticed that the oil is overfilled. He also stated that it can mess up my motor with it being over filled. How am I supposed to trust that my car was fixed rite when it has too much oil? I don't know whether to call Customer care or consult my attorney. If you knew the car wasn't rite tell me that. Don't lie to me and say it's 100% better. I am beyond frustrated. I have no confidence that my vehicle will ever be properly diagnosed there. This is not the way you treat a customer. More

Gary was very nice. He kept me abreast on my car. The waiting area was very comfortable. He kept me abreast on my car. The waiting area was very comfortable. More

All communication was through text messages only. This included the quotes and completion. No phone contact with anyone. I thought that was not very personable but the job was done in a timely manner This included the quotes and completion. No phone contact with anyone. I thought that was not very personable but the job was done in a timely manner and completed so I didn't complain. I figured that's how infinity did business. I do think when someone spend over $1000 in a job, it should be more personal. A phone call won't hurt and it would leave a lasting impression on the dealership. All and all my car is fixed and that's what's important me. More