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Matt Bowers Infiniti Metairie

Metairie, LA

4.5
1,492 Reviews

3700 North Causeway Boulevard

Metairie, LA

70002

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Showing 1,492 reviews

April 26, 2021

Wasnt pleased with the service we got from Troy needs customer service skills which he doesnt have. We expected to be treated better . Troy honestly deserves one star and I hope in the future we get tre More

by Koribourg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Morrison
April 22, 2021

Thanks so much for you help at the time of my matter very professional with my needs Always when I have call to a service center always they call me back sooner More

by moncadareyna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Daigle
Apr 23, 2021 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We appreciate your kind words about our team! Ray Brandt Auto Group #WeMakeItEasy

April 22, 2021

Bought car in for light assembly got it back making all kinds of rattling from Front end rack and pinion problem now still not fixed More

by BOUDREAUXKIMBERL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Mayeaux, John Daigle, Ryan Webre
Apr 28, 2021 -

Matt Bowers Infiniti Metairie responded

We're disappointed to hear of the negative experience you had at our location. If you would like to further discuss your experience, please contact Pete Daigle at pete.daigle@raybrandtautogroup.com. Thank you.

Apr 29, 2021 -

BOUDREAUXKIMBERL responded

I bought the car in to be fixed waited for 2 to 3hours only to get it back still not fixed need another part ordered. I called back a few days later only to hear service rep who was helping me went on vacation after he asked me to bring car in to video problem to send to extended warranty co. Had to speak to supervisor explain the situation bought car in again waited few more days finally got a call the other part in askes me to bring car in 7:30am 4/28/21 MY BIRTHDAY told I would get it back before end of day DIDNT GET IT was given a loaner at almost 5pm had to cancel some of my day plans cause no vehicle most of the ...I had no issues before bring car in for light assembly but technician claims they were not working in the area of the issues I'm having now FRONT END RACK AND PINNIONS front driver"s side light assembly and steering issues JUST WANT MY CAR FIXED WITHOUT additional issues

April 21, 2021

Mr Daigle is an awesome Service representative. He was knowledgeable friendly professional understanding and explained in layman terms what I needed. If I have any other problems I will definitely bring More

by MARGARET.MCGINNIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Daigle
Apr 22, 2021 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that John was able to take great care of your and your vehicle during your visit with us! Ray Brandt Auto Group #WeMakeItEasy

April 21, 2021

Ryan is always the most accommodating and most professional at the over priced Nissan store. My wife will likely make me continue to buy them More

by GRAEMEJR.RAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Webre
Apr 21, 2021 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad Ryan was able to take great care of you and your vehicle during your visit!

April 21, 2021

I was greeted as soon as I arrived and got sent to a representative and he was very accommodating with everything needing to be done to my car. He told me of the refreshments in the lobby. The service w More

by CESARBRITO21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier
Apr 22, 2021 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We appreciate your kind words! Ray Brandt Auto Group #WeMakeItEasy

April 20, 2021

Service was excellent for not having an appointment! We would have liked to drop it off and be given a loaner, but they got right to us and we were on our way soon after. More

by JLBBLANCHARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Webre
Apr 20, 2021 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We appreciate your kind words about our team! Ray Brandt Auto Group #WeMakeItEasy

April 20, 2021

Great service Great appt scheduler Mrs. Debby. I will return for future work done. THANK YOU INFINITI. For your service. Ryan was professional and made sure the work was done in a timely manner. More

by IESHAHENDERSON18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debby, Ryan Webre
Apr 20, 2021 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We appreciate your kind words about our team! Ray Brandt Auto Group #WeMakeItEasy

April 16, 2021

On time and quickly done! Polite and through.made my experience worthwhile. If I write much more I will make up a story about the alligators they keep in the building at night! More

by ELAWSON60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Daigle
Apr 16, 2021 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that John was able to take great care of you and your vehicle during your visit!

April 15, 2021

The staff is terrific - and the manner by which services are to be approved makes the experience fast and easy. My only request would be that snacks be returned to the wait room - I had not had time to gra More

by Nolanaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Mayeaux
Apr 19, 2021 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We appreciate your kind words about our team! Ray Brandt Auto Group #WeMakeItEasy

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