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Matt Bowers Infiniti Metairie
Metairie, LA
1,491 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,491 reviews
January 17, 2024
Took weeks before theyvlooked at car. Had it confused as a hybrid car smfrom someone else. Still hzve iisues with car not fixed. Need to reset sd card which i am sure was something they d Had it confused as a hybrid car smfrom someone else. Still hzve iisues with car not fixed. Need to reset sd card which i am sure was something they did. Took forever to get car back as nd no loaner. Still need to get apptment but it tskes weeks znd they say you to leave car. I need my car. Been customet there since 1994 continuously. I will not buy from there sgain with such poor service More
by DNF
Verified CustomerEmployees Worked With
John Daigle
January 17, 2024
While John was great, the Infiniti process and team was atrocious. Our repairs took months. Infiniti first told us our repairs were covered by warrant and then Infiniti denied responsibility for the repair atrocious. Our repairs took months. Infiniti first told us our repairs were covered by warrant and then Infiniti denied responsibility for the repairs, stating that they were not covered by warranty. We will never buy another Infiniti vehicle, and will do everything we can to avoid the Infiniti service team in the future. I cannot overstate our disappointment and dissatisfaction with Infiniti. We have made it known to anyone who asks about our vehicle to never buy an Infiniti vehicle More
by DNF
Employees Worked With
John Daigle
December 18, 2023
Gary is the most amazing service rep that has ever existed. He takes amazing care of my truck, and will keep me safely on the road for years to come. existed. He takes amazing care of my truck, and will keep me safely on the road for years to come. More
by DNF
Employees Worked With
Arrin Khanbashi, Gary Gueldner, April Cochran, Tina Verret, Caleb Danna, Tiffany Garbo, Alex Josafat
December 05, 2023
My car was in the shop for 11 weeks. It was returned in worse condition than when it was brought in. It was returned in worse condition than when it was brought in. More
by David Sewell
Employees Worked With
John Daigle, Arrin Khanbashi, Gary Gueldner, April Cochran, Jorge Duarte, Tina Verret, Caleb Danna, Ronnie Fernandez Jr., Tiffany Garbo, Alex Josafat
November 30, 2023
Zero communication. .. Had the vehicle a month. No one ever communicated they believed the vehicle had prior damage. I won't recommend RB Collision. .. Had the vehicle a month. No one ever communicated they believed the vehicle had prior damage. I won't recommend RB Collision. More
by JODIE270
Employees Worked With
Tina Verret, Tina Verret
