Matt Bowers Infiniti Metairie

The oil change service was performed. Other service recommendations were made but due to time constraints and lack of a loaner prevented the additional services to be completed and were Other service recommendations were made but due to time constraints and lack of a loaner prevented the additional services to be completed and were declined. We will schedule the additional service items when 1) a loaner is available and 2) the sun visor is available. The issue we have is with the sun visor. We stated when we booked the appointment that the sun visor on the driver's side had failed. We have it tied up with a ribbon to prevent it from blocking the driver's view. This is the second time with the sun visor issue. It was noted that the sun visor needed replacement 3 weeks BEFORE the appointment, but the sun visor was not available at the time of the appointment. It appears that our service request was ignored. The sun visor had to be ordered. It will be 4 weeks on Monday December 12th since the appointment when the sun visor was supposedly ordered, and we have not heard anything about the status of the replacement visor. This leads me to wonder if the visor was actually ordered. The visor seems to be a problematic item for the QX60 since this is the second time, we have had this issue. This vehicle only has 63K miles on it! This is our 3rd Infiniti and we have had an Infiniti in our driveway since 1996. I'm starting to question the brand's quality and commitment to service because both areas have gone from stellar to lacking lately. I waited almost a month since ethe appointment to complete this survey hoping that the matter would be resolved so I could give a better review. I would appreciate an update on the status of the sun visor. More

Javier Salmeron and Ryan Weber together made a difficult situation manageable. My warranty had just run out and I needed a major repair. they worked hard to help discount the repair price. They also situation manageable. My warranty had just run out and I needed a major repair. they worked hard to help discount the repair price. They also helped arrange a loaner as the repairs would take too long and I live in Thibodaux, La. They went above and beyond in making my experience be both memorable but also very pleasant. More

It was great service all around. Could have cleaned the car a little more. All in all great service! Could have cleaned the car a little more. All in all great service! More

What a quick response to service at the dealer. Everything is done first class. Thank you. Car was very clean. Everything is done first class. Thank you. Car was very clean. More

This is my 3rd vehicle purchased at Ray Brant Infiniti. The sales staff is excellent as well as the service! The sales staff is excellent as well as the service! More

Always a great experience at Ray Brandt Infiniti. A very professional sales staff and management team. A very professional sales staff and management team. More

As always, I received excellent customer service from Ryan Webre and his Service Team! They could not make it any easier - they always go above and beyond. Ryan Webre and his Service Team! They could not make it any easier - they always go above and beyond. More

They responded very quickly to my question. I would be happy to do future business with them. I would be happy to do future business with them. More

Extremely easy to work with when purchasing a vehicle. I actually enjoyed the car buying process I actually enjoyed the car buying process More

I was able to bring in my car without an appointment because of a headlight that had gone out (after 15 years). Even though it was a busy Saturday morning, I was able to get in and out in under 3 hours. because of a headlight that had gone out (after 15 years). Even though it was a busy Saturday morning, I was able to get in and out in under 3 hours. As usual, I received a text message indicating all issues arising from the customary vehicle inspection. I was able to speak with the service rep who explained what each item was and the urgency of having it repaired at that moment or in subsequent visits. I was overall pleased with the service - despite the cost. Those headlights are expensive; hope it will be another 15 years before I have to replace it. :) More