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Matt Bowers Infiniti Metairie

Metairie, LA

Overview
Reviews
Vehicles
4.5
1,491 Reviews
Call Dealership (504) 832-2005
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3700 North Causeway Boulevard

Metairie, LA

70002

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Showing 1,491 reviews

August 16, 2023

The vehicle wasn’t completely serviced in my opinion. Left the service center with a washer fluid low light. Tires weren’t properly inflated and I wasn’t offered an oil service. More

by Tab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Daigle
Report | Print
Aug 18, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your experience with us. We appreciate your feedback. Our Service Team has attempted to reach out to you regarding your concerns. Please contact us at your earliest convenience so we may address these concerns and hope to rectify them. Sincerely, Ray Brandt Auto Group

August 15, 2023

Excellent service! Great communication was most important to me & They have over achieved ! Not to mention the awesome refreshments they have while you wait lol. 10/10 More

by TYRON.SMART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Daigle, Arrin Khanbashi, Gary Gueldner, April Cochran, Jorge Duarte, Tina Verret, Caleb Danna, Ronnie Fernandez Jr., Tiffany Garbo, Alex Josafat
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Aug 16, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for your outstanding 5-star review, Tyron We're so glad to hear that you had an excellent service experience with us. We understand the importance of great communication, and we're delighted that our team exceeded your expectations in that regard. We're also glad you enjoyed our refreshments while waiting. Your feedback is highly appreciated, and your perfect score means a lot to us. We appreciate your support and look forward to serving you again in the future! Ray Brandt Auto Group #WeMakeItEasy

August 14, 2023

Repair prices are to high, labor to high. I think you all are over charging the customers. Because you know that you are the only infiniti dealer in the new orleans area More

by PAULETTE.THOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John / sales person
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Aug 15, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for taking the time to provide feedback about your visit, Paulette. We genuinely value all input from our customers. We strive to provide high-quality service using genuine parts and skilled technicians. We understand your concerns about pricing but rest assured we continually evaluate our rates to remain competitive while maintaining the quality you deserve. We appreciate your insights, and we hope to have another chance to exceed your expectations in the future. Sincerely, Ray Brandt Auto Group

August 14, 2023

Ms. Verette always goes above and beyond in providing excellent customer service. . Car service is always complete and timely. More

by DBADEAUX3
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tina Verret
Report | Print
Aug 14, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that Tina took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

August 14, 2023

Excellent customer service, staff friendly, reliable, trustworthy helpful. Appointment was completed very quickly . I was impressed. More

by SUNBARBS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Daigle, Arrin Khanbashi, Gary Gueldner, April Cochran, Jorge Duarte, Tina Verret, Caleb Danna, Ronnie Fernandez Jr., Alex Josafat
Report | Print
Aug 14, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

Aug 15, 2023 -

SUNBARBS responded

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August 12, 2023

Awesome customer service was provided on August 10. Mr. John provided information to ensure appropriate future vehicle maintenance. More

by ANGEL.SWEETS30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Torres, John Daigle, April Cochran, Tiffany Garbo
Report | Print
Aug 14, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that John and our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

August 12, 2023

The Customer service and service advisors are the best there is at Infinity on Causeway More

by CLACOUR4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Verret
Report | Print
Aug 14, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

August 10, 2023

Very good! !! Good service!!! The wait was about 1 hour not bad at all!!! Thank you!!! More

by REQUESTSNOEMAILS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gueldner, Guillermo Sevilla, Nelson Ochoa
Report | Print
Aug 11, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

August 10, 2023

Great service friendly environment great detail great follow up. Great updates happy to be part of the Infiniti team. More

by Kerwin batiste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Fernandez Jr.
Report | Print
Aug 10, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

August 09, 2023

Staff was Courteous and a Tremendous help meeting our issues, Thanks for the Great service provided. More

by PIERREBILLIOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Fernandez Jr.
Report | Print
Aug 09, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

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