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Matt Bowers Infiniti Metairie

Metairie, LA

4.6
1,491 Reviews
We make it easy, we make it fun! We’re the dealership you’re going to love! We’ve got a staff that will do it right, we know what’s important it’s your time, what a sight! The coffee is hot, grab a seat and relax, our service department is rolling and will jump on the task! If you’re thinking about cars boy you’ve picked the right place, the Ray Brandt INFINITI staff has so much fun in this place! We know budgets are important because we’ve got them too, so we’ll work as hard as we can to make sure it’s right for you. We know you’ve got choices, so we’ll elevate our game, with your satisfaction our #1 aim. We make it easy, not just words that we say, they're the culture we live by every single day! LARGE SELECTION OF INFINITI MODELS AND PRE-OWNED VEHICLES Ray Brandt INFINITI of Metairie is a trusted provider of new INFINITI’s and pre-owned vehicles. Our large staff is both knowledgeable and dedicated to caring for each customer. As the area’s only INFINITI dealer, we sell luxury models at great prices. Whether you are interested in a car or a full-sized SUV, we likely have a model that fits your needs. New Orleans area residents can easily take advantage of our great service because we offer convenient hours, especially on the weekends
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3700 North Causeway Boulevard

Metairie, LA

70002

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Showing 1,491 reviews

October 12, 2023

Was shocked that the dealership charged labor to replace a battery that was under warranty. More

by MILSAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Cochran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for taking the time to share your feedback. We understand your surprise regarding the labor charge and appreciate your perspective. Our goal is to provide transparency and value in all our services. Please reach out if you have any further questions or concerns, as we're here to ensure you're fully informed. We value your trust and hope to continue serving your automotive needs in the future. Safe travels! Sincerely, Ray Brandt Auto Group

October 12, 2023

The process of setting an appointment is broken. The only person that is able to make an appointment is always unavailable. This service experience was poor from start to finish. More

by KPATRON
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tina Verret
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your feedback with us. We apologize for any inconvenience you faced during the appointment-setting process. Our commitment is to provide seamless service experiences for all our valued customers. We are aware of the challenges you've encountered, and our service manager has been actively working to ensure these issues are resolved. We understand the concerns regarding the repair costs; we're always here to answer any questions and provide clarity. Your satisfaction is important to us. We appreciate your patience and feedback and are here to assist you in any way we can. Sincerely, Ray Brandt Auto Group

October 11, 2023

Gary was awesome! The dealership was impressive and my car was don.e in exactly the time Gary said it would be. We were supplied a ride to and from the mall so we didn More

by MORICO9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gueldner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Matt Bowers Infiniti Metairie responded

We appreciate you sharing your experience at our service department with us. We're very glad to hear that Gary made a positive impression and that our dealership met your expectations. Timely service is a commitment we take seriously, and we're glad Gary and the rest of our team delivered on that promise. Our ride service to the mall is just one way we hope to enhance our customer experience. It's an honor to have served you during your journey with your second INFINITI. When the time comes for your third, we look forward to welcoming you back! Safe travels! Ray Brandt Auto Group #WeMakeItEasy

October 07, 2023

I am very happy with the Great Customer Service. I Highly recommended them! Much Thanks! More

by HINESHINES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arrin Khanbashi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Gueldner
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Cochran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Duarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Verret
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Danna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Fernandez Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Garbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Josafat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing feedback about your visit to Ray Brandt INFINITI of Metairie with us. We're very happy to hear our team left a great impression on you with their prompt and diligent service. Your satisfaction is our priority, and we're pleased we were able to provide you with an enjoyable experience. We appreciate the five-star review, and your recommendation means everything to us. It's our pleasure to serve you, and we hope to assist you again in the future! Ray Brandt Auto Group #WeMakeItEasy

October 07, 2023

I have been going to the dealership for many years now. It is always a wonderful wonderful experience. My recent experience with purchasing my new QX55 was five star. Parker was amazing. More

by WANDAB2921
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Parker Campo
Oct 13, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you so much for your continued trust in Ray Brandt INFINITI of Metairie over the years. We're very glad to hear that your recent experience with purchasing the QX55 was exceptional and that Parker made a lasting impression. Your feedback is highly valued, and we're always here to ensure that each visit is as wonderful as the last. Enjoy your new QX55, and we look forward to serving you for many more years to come! Safe journeys ahead! Ray Brandt Auto Group #WeMakeItEasy

October 07, 2023

Makes car buying process run very smooth and service department always kept me informed of the progress of my vehicle. More

by COOKMEYER1976
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Verret
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Ghrist
Oct 13, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for your kind words! We're so glad to hear that both our sales and service departments met your expectations during your visit. Keeping our customers informed and ensuring a smooth car-buying experience is paramount to us. We truly appreciate your trust and business. Thank you for choosing Ray Brandt INFINITI of Metairie for your vehicle needs, and we look forward to serving you again in the future. Safe travels! Ray Brandt Auto Group #WeMakeItEasy

October 06, 2023

John Daigle was/is very attentive to me from start to finish each time I’m there at the dealership, he always attends to everything I brings to his attention with precision. More

by CHANELD8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for taking the time to share your experience with us. We're glad to hear about the exceptional service John provided during your visits to Ray Brandt INFINITI of Metairie. It's our aim to attend to every detail and ensure our customers feel prioritized. We appreciate you choosing us for your vehicle needs, and we look forward to your next visit with us! Ray Brandt Auto Group #WeMakeItEasy

Oct 11, 2023 -

CHANELD8 responded

Thanks for all that you’re doing there at Infiniti!

October 05, 2023

I’ve been dealing with Ray Brandt Infiniti for years as I’ve had 3 Infiniti’s in the past 10 years. In the last year every time I’ve had to bring my car in it’s been a problem. I literally wait for days More

by JANDLTT
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Webre
Oct 10, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your experience with us. We appreciate your feedback. A member of our Management team has reached out to you regarding your review. We look forward to your upcoming visit this week! Sincerely, Ray Brandt Auto Group

October 02, 2023

Very professional, friendly, courteous. He has reached out on several occasions to make sure I was OK with ny new new vehicle. More

by TSOLIVER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Gueldner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Thomas Arnold, III, Brad Halprin, Jeff Lawrence, James Mcewen
Oct 05, 2023 -

Matt Bowers Infiniti Metairie responded

Congratulations! It is wonderful to hear that our team made your sales experience with us a great one. We look forward to assisting you with all your vehicle needs. Thank you for choosing Ray Brandt INFINITI of Metairie! Ray Brandt Auto Group #WeMakeItEasy

October 01, 2023

Knowledgeable. Easy to work with. Kind. John is great at his job. He works well with the customer. More

by WORKHARD504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arrin Khanbashi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Gueldner
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Cochran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Duarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Verret
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Danna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Fernandez Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Garbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Josafat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that John and our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

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