Matt Bowers Chrysler Dodge Jeep Ram - Service Center

Smooth experience Very helpful in getting my daughter's car going, being that I am 625 miles from her. Comforting to know that she has someone there to take care of any Very helpful in getting my daughter's car going, being that I am 625 miles from her. Comforting to know that she has someone there to take care of any problems that she may experience. More

Slow service Arrived and was quoted 1 hr to 1 hr and 15 min for an oil change. As of 1 hr and 15 min was told that they had not even started working on my Jeep so Arrived and was quoted 1 hr to 1 hr and 15 min for an oil change. As of 1 hr and 15 min was told that they had not even started working on my Jeep so I took my Jeep and left. This is not the first time the service has been inadequate and slow. Every time I go it’s the same experience. Last time, I waited over two hours before being told they mixed my ticket up with another and had me as not waiting on my vehicle (which I was) so nothing had been done. Poor communication among service team and between service team and customers. More

Wonderful Experience Everyone that I spoke with yesterday from the time of arrival was friendly showed concerned and offered to help a great set of employees as a customer Everyone that I spoke with yesterday from the time of arrival was friendly showed concerned and offered to help a great set of employees as a customer I give a five star rating. More

30k Service I called to make an appointment to bring my 2018 Ram 3500 in for the 30k mile maintenance. I was connected with Joe Miller, my service advisor. I st I called to make an appointment to bring my 2018 Ram 3500 in for the 30k mile maintenance. I was connected with Joe Miller, my service advisor. I started with my name and went on to explain that I needed the 30k maintenance - he said "you have the 4wd megacab, correct? and you do alot of hauling with it, let me pull the routine maintenance schedule and let's see what exactly we need to get you in here for" - Joe scheduled my appointment, took care of me upon arrival, and had my truck ready when he said it would be ready. He didn't try to convince to me have any sort of services or maintenance that my truck didn't need, I was impressed with his ability to recall my vehicle, what I use it for, etc just by telling him my name. I really like that I've had the same advisor each time that I've brought my truck to them, it's so much more convenient to work with someone that knows your vehicle and it's service history with them. More

2nd recall service with exhaust bolt repair Great customer relations. Scott was prompt, informative and knowledgeable. Tim ? Had great advice for me without being frustrated with my questions. A Great customer relations. Scott was prompt, informative and knowledgeable. Tim ? Had great advice for me without being frustrated with my questions. A+ service. Thanks for the effort. I thought Tim was the senior service tech. Not sure. More

Service John was excellent in his demeanor and as a representative of the dealership. Unlike my prior experience with the lady that works in service, that I c John was excellent in his demeanor and as a representative of the dealership. Unlike my prior experience with the lady that works in service, that I cant believe is still there with the hatefulness she projects. More

Nice new facility! Huge facility improvement compared to their old place. Quick and organized. Customer waiting area is very nice, you should stop by and check it out Huge facility improvement compared to their old place. Quick and organized. Customer waiting area is very nice, you should stop by and check it out. More

SERVICES were great. Wasn't pleased with the results of the lifetime warranty. Felt like it could have been explained more in depth at the time of purchase. Even to that Wasn't pleased with the results of the lifetime warranty. Felt like it could have been explained more in depth at the time of purchase. Even to that point when I spoke with some guy at Chrysler he refused to let me speak with his supervisor as if though he was the CEO of the company. But as far as Salisbury everything was handled quite well and I highly recommend their services. More

the service adviser was very helpful not only was the service adviser helpful but the technician that worked on my vehicle was awesome he fixed my vehicle and answered all questions that not only was the service adviser helpful but the technician that worked on my vehicle was awesome he fixed my vehicle and answered all questions that I had I would highly recommend this service center More

Rude, incompetent, and unprofessional I don’t have time to write a full detailed account of my experience, but after yesterday I will never be returning to this place & I will recommend th I don’t have time to write a full detailed account of my experience, but after yesterday I will never be returning to this place & I will recommend that everyone else avoids it. I don’t know if there was a competent employee in the entire building, but the worst ones were the women at the cashier desk. They were rude and condescending for no reason, and were unwilling to help when I asked. As it turns out, there was some confusion among the staff that resulted in me waiting for more than 30 mins just to get my keys back after the work was completed. I didn’t get the names of the cashiers, but the one with the shorter hair and tattoos needs to be FIRED IMMEDIATELY for her poor attitude , rudeness, and unwillingness to help. More