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Matt Bowers Chrysler Dodge Jeep Ram - Service Center
Baton Rouge, LA
513 Reviews
513 Reviews of Matt Bowers Chrysler Dodge Jeep Ram - Service Center
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December 24, 2018
Always excellent service Took my Jeep in for an ignition problem. Fixed right the first time! Thanks to everyone involved for their great work! The new dealership is beaut Took my Jeep in for an ignition problem. Fixed right the first time! Thanks to everyone involved for their great work! The new dealership is beautiful too. More
by K Huffstutter
Verified CustomerEmployees Worked With
Service tech Neal.
December 24, 2018
Poor service and outrageous cost First of all the service writer told us that our tire rotation was free, then when our vehicle was ready after the oil change and tire rotation, we we First of all the service writer told us that our tire rotation was free, then when our vehicle was ready after the oil change and tire rotation, we were charged $98. when we told the cashier what the service writer told us, they told us there was nothing they could do and that the employee that we needed had left for the weekend. Second, they did not reset our computer for the oil change. We will never go to Salsbury Dodge again and certainly not recommend them. More
by simplycountry
Employees Worked With
cashiers and service writer
December 24, 2018
Service 12/22/18 Service was good but thought $130 for removing a small stick from a sensor and testing it was a somewhat steep for a few minutes work Service was good but thought $130 for removing a small stick from a sensor and testing it was a somewhat steep for a few minutes work More
by jimbreland
Employees Worked With
Roger
December 23, 2018
Good Experience All the staff was very helpful during my visit. Also help with the rental car. Even when I had to bring the car back for a adjustment they were very p All the staff was very helpful during my visit. Also help with the rental car. Even when I had to bring the car back for a adjustment they were very prompt. More
by djguidy
Employees Worked With
I dealt with Tim
December 21, 2018
Dodge Nitro SLT Service and personnel were great, too many things wrong with my Nitro, but once permission was given to have everything repaired, it went smoothly and Service and personnel were great, too many things wrong with my Nitro, but once permission was given to have everything repaired, it went smoothly and pretty fast. Thank you Salsbury's Dodge. More
by carowner JoyMarie
Employees Worked With
Ms. Tracy and the mechanic who repaired my car
December 20, 2018
so far the repair is fine BUT I brought my Jeep in for a major repair and the work (to my knowledge) was done well and timely (I just got the car back and so far the repair seems f I brought my Jeep in for a major repair and the work (to my knowledge) was done well and timely (I just got the car back and so far the repair seems fine). However, my lovely wife picked up the car after it was serviced. She was told to wait in the lobby and it would be driven over to her. The 2 men she dealt with when picking up the car basically were not friendly. It was pouring rain and instead of them parking the car for her in the HUGE covered area they made her walk in the rain to get in her car. They also doubted her that she paid for it and demanded to see her receipt. Then rudely said, "ok you good". In addition, since I paid A LOT of money for the repair they did not have the courtesy to look at the OBVIOUS BLINKING MESSAGE of low tire pressure and fill the tires up with air (the car sat for a couple of weeks and was undriveable so I wasn't aware of the low tire pressure). They may seem like little things but in my opinion they could given her the car under the covered area since it was RAINING and filled the tires with air. That's just good customer service. More
by CTT
Employees Worked With
roger, service
December 18, 2018
awesome service every time they update me on when my service is due and answer any questions i have quickly which is awesome and the wait is not as. long if you go early in the they update me on when my service is due and answer any questions i have quickly which is awesome and the wait is not as. long if you go early in the am More
by TADDIEWALTON_504
Employees Worked With
Karl Jones
December 18, 2018
Oil change I had my tires rotated, a recall completed and the oil changed. I encountered a friendly and helpful service rep Brian. All of my needs were taken c I had my tires rotated, a recall completed and the oil changed. I encountered a friendly and helpful service rep Brian. All of my needs were taken care of and I left being a satisfied customer. More
by charlotte.colar
Employees Worked With
Brian Chandler
December 16, 2018
Lack of Comm/Ongoing Brought my Durango in originally for a rattling noise coming from passenger side when going over 70 mph. Bought this new Durango from Salsbury and now Brought my Durango in originally for a rattling noise coming from passenger side when going over 70 mph. Bought this new Durango from Salsbury and now only has 5,000 miles on it. Told the service dept the noise can be heard when going over 70 mph. I waited approx 4 hrs (also got an oil change) for Mike (service dept) to tell me they were almost done and parts would have to be ordered for the issue. When the services were done, I was then told by Mike no issue could be found with the rattling. When I questioned where they test drove it, was told on the highway at 45-55 mph. I reitetated that it needed to be driven on the interstate over 70 Mph. When I drove it with another serviceman (Chris) on the interstate, the rattling was heard. I was asked to either stay longer to have them pull things apart or to come back in soon and was offered a rental from Enterprise. I came in another morning, got the rental and was then called that afternoon and told they found the source of the rattle and to return the rental the following morning (I live almost 2 hrs away) bc they had to order the parts and would call when they would come in (3-5 business days). So I drove the rental back in the day after getting it and am waiting now for the call to bring back in my Durango to again sit and wait half a day for it to be fixed. More hassle on my part with driving numerous times back and forth to the dealership....not worth it and will use another closer dealership in the future (hopefully with better communication and consideration). Assuming they wanted me to return the rental bc they didn’t want to pay the 3-5 business days of it while the part came in....for a brand new vehicle I just bought off their lot. More
by EMILIEKELLEY
Employees Worked With
Chris, Mike, Tim (service), Patrice Cavalier, Bill Dupuy
December 14, 2018
Quick, Professional, and Accommodating Stopped by on my way home from work. Took my truck right away and they had me back on the road quickly. Great job! Thank you! They we're so fast, I Stopped by on my way home from work. Took my truck right away and they had me back on the road quickly. Great job! Thank you! They we're so fast, I can't remember who took care of me. More
by CHRIS.BRADLEY
Employees Worked With
I don't remember.
