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Matt Bowers Chrysler Dodge Jeep Ram - Service Center
Baton Rouge, LA
513 Reviews
513 Reviews of Matt Bowers Chrysler Dodge Jeep Ram - Service Center
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April 30, 2019
In for recall Explained what needed to be done, and when it will be ready. Vehicle was ready before they said it would be. Everything was as they said it would be. Explained what needed to be done, and when it will be ready. Vehicle was ready before they said it would be. Everything was as they said it would be. More
by JOHNROY1944
Verified CustomerEmployees Worked With
Freddie Jackson
April 29, 2019
Jeep Wrangle - Leaking Roof 2017 Jeep Wrangler. I've taken the Jeep in 4 times (within about 4 weeks) and they were unable to stop the water leak. It's now as bad, if not worse 2017 Jeep Wrangler. I've taken the Jeep in 4 times (within about 4 weeks) and they were unable to stop the water leak. It's now as bad, if not worse than the first time I took it in. Several gaskets have been replaced, which have made both front doors difficult to close, and it still leaks. I'm now being asked to bring it in for a 5th time. I have no doubt they will not fix the problem. This is my first Jeep vehicle and my first experience with a Jeep service department. As you can imagine, I have been very disappointed with my purchase. If Jeep had any pride with their reputation, they would have apologized for the quality of this vehicle and replaced it after the 4th attempt. Think about how much time I've wasted dropping off and picking up this vehicle 4 times, and it still leaks! Jeep has made NO effort to "make this right". No free oil change, nothing. Very poor quality and service. More
by aaronm11
Employees Worked With
Roger and Jerry Watson.
April 28, 2019
You actually want our business You took our vehicle in for a recall right away. Your service team did not give us the run around like another dealership did. Thank you!!!!! I jus You took our vehicle in for a recall right away. Your service team did not give us the run around like another dealership did. Thank you!!!!! I just bought a new vehicle with another dealership. I will buy from you next time More
by reneegraffia
Employees Worked With
Roger , Hevert
April 26, 2019
Horrible The service was horrible after my car was finish during my payment the cashier mixed my ticket with another ticket which I found out she was new. But The service was horrible after my car was finish during my payment the cashier mixed my ticket with another ticket which I found out she was new. But they had to cancel and refund my payment which ended up with me paying for two 76$ oil changes. Even though they said it would take 2-3 days for me to be refunded. I would not be coming back. More
by kelsey15chapman
Employees Worked With
I don’t remember there names
April 25, 2019
Easygoing Roger is really good. Very responsive and true to his word. My Jeep was ready earlier than estimated. Roger obtained the parts from another state. Roger is really good. Very responsive and true to his word. My Jeep was ready earlier than estimated. Roger obtained the parts from another state. More
by CHUCKJ44
Employees Worked With
Roger
April 25, 2019
Should of went to WALMART So my wife takes our 2016 challenger SRT in for an oil change. What better place to take it to than the dealership we bought it from , right ? WRONG ! So my wife takes our 2016 challenger SRT in for an oil change. What better place to take it to than the dealership we bought it from , right ? WRONG !!! Well it took 2.5 hours to change the oil in “the fast lane” after they told her “they weren’t very busy because of the holiday”. 30 minutes of that was due to misplacing our lug key ! A couple days later I decided to check under the hood and found that one of the valve wire covers were missing and an air intake hose that they installed was not mine, but in fact one that was much older and not cared for at all. There was orange dust or rust resin inside and outside of this hose that they put back on my car. There was no evidence of orange dust or rust on anything else around under my hood or that was involved with this hose assembly. I am not happy with this service department, they will have to make this right before they earn my trust again. .I SHOULD OF WENT TO WALMART ! More
by TMARINO1179
Employees Worked With
Brad Bourgeois is on my paperwork
April 25, 2019
great service Joe that works in service dept is outstanding and very knowledeable with all the vehicles.Every time some thing goes wrong .I call him and he can make Joe that works in service dept is outstanding and very knowledeable with all the vehicles.Every time some thing goes wrong .I call him and he can make suggestions.And Ron the one who drives the van if you need a ride.He is very friendly and knowledeable with all areas he has to transport you.They do a excellent job. More
by heavenlysis45
Employees Worked With
Joe in service that checks your vehicles in and Ron who gives you a ride.They all get 5 stars., Steve Baily
April 25, 2019
Good experience Tim was our rep, he was great and always kept me in communication with me throughout the service. We had a lot of items serviced and each one of them Tim was our rep, he was great and always kept me in communication with me throughout the service. We had a lot of items serviced and each one of them got done. My wife said the car seemed like it was brand new again. More
by WiseGuy002
Employees Worked With
Freddie Jackson
April 24, 2019
Slow service this day It took 1 1/2 hours for an oil change at your “Express Lube.” 😣 Not sure why, but this is not what I deem “express.” Last time I in/out in 1/2 hour. It took 1 1/2 hours for an oil change at your “Express Lube.” 😣 Not sure why, but this is not what I deem “express.” Last time I in/out in 1/2 hour. Everyone was very friendly though. More
by STUART.STEWART
Employees Worked With
Woman, not sure who.
April 23, 2019
They people are very friendly and Mr. Lucien is wonderful Everything was done in a timely manner and everyone was friendly. Absolutely love my new dodge 2019 charger!! Thank you Mr. Lucien for being a wonder Everything was done in a timely manner and everyone was friendly. Absolutely love my new dodge 2019 charger!! Thank you Mr. Lucien for being a wonderful salesman. Will definitely recommend this dealership to others More
by RACHNKD
Employees Worked With
Mr. Lucien
