Matt Bowers Chrysler Dodge Jeep Ram - Service Center

Not Very Helpful ABS & Traction control lights came on while on vacation. Found axle seal leak & bad sensor. Cleaned the oil from the leak & brought it to the shop whe ABS & Traction control lights came on while on vacation. Found axle seal leak & bad sensor. Cleaned the oil from the leak & brought it to the shop when we got home. Leak fix was covered under warranty but not the $23 for 2 cans of brake cleaner. Mech stated in receipt he’d cleaned the residual oil. 2 days after picking it up the lights came back on. Found oil in the same place. Brought it back to the shop & was told it is no longer leaking but the sensor needs replacing. Was also told that the leak could have caused the sensor to fail but because they couldn’t tell for sure it wouldn't be covered under warranty. Then we received a quote for $481 to replace the sensor. I ordered 2 sensors for less than $50 to replace myself. I don’t have a huge issue with it not being covered under warranty but I also don’t feel like they tried & knowing there’s a possibility the leak caused the sensor failure, the least they could’ve done was given some sort of break on the replacement cost. But they didn’t. I texted the Jeep service advisor with my concerns and received no response. More

Tires, headlight, radiator warranty work Very pleasant experience Fast economical convenient Beautiful facility Great location I would recommend to family, friends, and coworkers I c Very pleasant experience Fast economical convenient Beautiful facility Great location I would recommend to family, friends, and coworkers I can’t wait to add a new Jeep to my garage More

Friendly and pleasant. Was pleased with overall experience. Service was not that long and informed on the progress of my vehicle. So good place to have your vehicle service Was pleased with overall experience. Service was not that long and informed on the progress of my vehicle. So good place to have your vehicle service More

satisfied customer! I had an excellent experience with friendly service when I took my son's car in for an oil change and maintenance, as well as change out a recalled pa I had an excellent experience with friendly service when I took my son's car in for an oil change and maintenance, as well as change out a recalled part. More

Recall and oil change The service department were very courteous and saw to all the details. Kept me informed on any and all problems or issues. I was very pleased with The service department were very courteous and saw to all the details. Kept me informed on any and all problems or issues. I was very pleased with the service and especially Joe Williams. More

Service Day from xxxx This is the day all your service advisors will be talking about for years to come. I arrived about 6 am to beat the rush on getting my oil changed, w This is the day all your service advisors will be talking about for years to come. I arrived about 6 am to beat the rush on getting my oil changed, well 32 other people decided the same thing I did. Your crew worked hard in getting everyone serviced and on the road. I was there several hours because I had a special issue with my vehicle. Ms Salisbury need to recognize the effort that went into making this Saturday a pleasant experience for everyone. I was impressed by your service advisors and how professional they were. You have a professional team assembled and they need to know they are appreciated. Thanks. I will be back , hopefully I won’t bring 32 more with me when I come. LoL. More

Service advisor Dawn, came right out to greet. Told her what I needed. She checked for problem in my computer and none were found. Finished my service very advisor Dawn, came right out to greet. Told her what I needed. She checked for problem in my computer and none were found. Finished my service very quickly and was kept informed all the way through. More

Warranty repairs I am really happy with this dealership. Everyone has treated me so good. Their work has been performed on time and the work is exceptional. Considerin I am really happy with this dealership. Everyone has treated me so good. Their work has been performed on time and the work is exceptional. Considering that I moved to this area and did not buy my car from them has not mattered. I will be buying my next car there. More

Great dealership I have used this group since I bought my last 2019 which I had to replace due to issues that Chrysler couldn’t fix. The service people know me well an I have used this group since I bought my last 2019 which I had to replace due to issues that Chrysler couldn’t fix. The service people know me well and have helped me tremendously! Thanks Joe and Shelby in the service department and the techs that have worked on my vehicle for the last 6 months! And thank you to Frank and Jessie in the management team for making it right for me after having to trade my previous 2019 ram in yesterday. This dealership is exceptional! Thanks again for all the help More

Awesome service center and customer service I brought my Jeep Wrangler in for a factory recall to replace the passenger airbag inflator. Dawn handled my vehicle and did a wonderful job. I brought my Jeep Wrangler in for a factory recall to replace the passenger airbag inflator. Dawn handled my vehicle and did a wonderful job. More