Matt Bowers Chrysler Dodge Jeep Ram

Slow service Arrived and was quoted 1 hr to 1 hr and 15 min for an oil change. As of 1 hr and 15 min was told that they had not even started working on my Jeep so Arrived and was quoted 1 hr to 1 hr and 15 min for an oil change. As of 1 hr and 15 min was told that they had not even started working on my Jeep so I took my Jeep and left. This is not the first time the service has been inadequate and slow. Every time I go it’s the same experience. Last time, I waited over two hours before being told they mixed my ticket up with another and had me as not waiting on my vehicle (which I was) so nothing had been done. Poor communication among service team and between service team and customers. More

Service John was excellent in his demeanor and as a representative of the dealership. Unlike my prior experience with the lady that works in service, that I c John was excellent in his demeanor and as a representative of the dealership. Unlike my prior experience with the lady that works in service, that I cant believe is still there with the hatefulness she projects. More

Nice new facility! Huge facility improvement compared to their old place. Quick and organized. Customer waiting area is very nice, you should stop by and check it out Huge facility improvement compared to their old place. Quick and organized. Customer waiting area is very nice, you should stop by and check it out. More

Great easy experience Great experience. Dwayne handled everything perfectly. I lived out of town from Salsbury. We were able to come to terms very quickly. I was in and out Great experience. Dwayne handled everything perfectly. I lived out of town from Salsbury. We were able to come to terms very quickly. I was in and out in an hour. I will never shop at another dealership. More

2nd recall service with exhaust bolt repair Great customer relations. Scott was prompt, informative and knowledgeable. Tim ? Had great advice for me without being frustrated with my questions. A Great customer relations. Scott was prompt, informative and knowledgeable. Tim ? Had great advice for me without being frustrated with my questions. A+ service. Thanks for the effort. I thought Tim was the senior service tech. Not sure. More

SERVICES were great. Wasn't pleased with the results of the lifetime warranty. Felt like it could have been explained more in depth at the time of purchase. Even to that Wasn't pleased with the results of the lifetime warranty. Felt like it could have been explained more in depth at the time of purchase. Even to that point when I spoke with some guy at Chrysler he refused to let me speak with his supervisor as if though he was the CEO of the company. But as far as Salisbury everything was handled quite well and I highly recommend their services. More

New Jeep purchase Everyone at Salisbury was very helpful and attentive to my questions and through the purchase of my new Jeep Wrangler. I would highly recommend this d Everyone at Salisbury was very helpful and attentive to my questions and through the purchase of my new Jeep Wrangler. I would highly recommend this dealership to anyone looking to purchase a new vehicle. The training after the purchase was very helpful. Thanks Mr. Freddy. More

New Car customer service was awesome! Very helpful honest and knowledgeable about the vehicle that we chosen. Was patient and willing to work at our pace. Wil customer service was awesome! Very helpful honest and knowledgeable about the vehicle that we chosen. Was patient and willing to work at our pace. Will recommend this to others. More

Awesome Very Friendly and positive environment. Great customer service. Helped me to get approved for a brand new Jeep Cherokee and I love it. They were very Very Friendly and positive environment. Great customer service. Helped me to get approved for a brand new Jeep Cherokee and I love it. They were very knowledgeable And helpful. I definitely recommend. More

Great car Excellent sales experience. Wasn’t a lengthy process. Delivered everything as promised. Great customer service. Lee also has all the paperwork rea Excellent sales experience. Wasn’t a lengthy process. Delivered everything as promised. Great customer service. Lee also has all the paperwork ready for us and explained everything thoroughly More