Matt Blatt Chrysler Dodge Jeep Ram

I was thoroughly happy with the transaction that was done After dealing with Cherry Hill Chrysler Dodge Jeep Ram, I came to Family CJDR and the experience was more than pleasant. AFTER BETTER DEAL. I plan to After dealing with Cherry Hill Chrysler Dodge Jeep Ram, I came to Family CJDR and the experience was more than pleasant. AFTER BETTER DEAL. I plan to work with DELCO Dave, JUSTIN, and FAMILY for years to come. Thanks again. More

Careles service. Had my truck in for oil change care rotation and DTF fluid filled up. I was told 1 to 1/2/ hour service I waited 4 hours before completion of the wo Had my truck in for oil change care rotation and DTF fluid filled up. I was told 1 to 1/2/ hour service I waited 4 hours before completion of the work with Mr Cruz totally unconcerned of my request of an update. He kept saying that this is the way things are there. The truck had no DTF filled and I has to bring it back once buying the fluid myself and have one of the service gentleman ( Mr Alan, a real asset for the company based on his kindness and commitment to service) to complete the job. I left again and the tired were not inflated. I came back and I had them inflated. I just discovered that they never rotated the tired. This place is totally unfriendly with customers and treat people without concern and respect. Of note, Mr. Alan, Vietnamese American diesel engine service gentleman, was of great help and very pleasant. He might be the only reason I would ever come back to this place and I will not purchase my next vehicle here. You have good people there, but reconsider to get rid of the bad ones. More

A week of xxxx.. I want there on 12-1-17 I told them the problem I was having with my brakes,Benjamin Cruz told me I needed a battery and that was all.How did they go I want there on 12-1-17 I told them the problem I was having with my brakes,Benjamin Cruz told me I needed a battery and that was all.How did they go from my brakes to my battery I'll never understand,anyway I got it.That same night my brake light came on.So I had to go back on the 8th to get my brakes done.When my van was done I noticed they had sideswiped my mirror.So I asked to speak with a manager.John B.that's what he said his name was told me it was my fault because it was a public parking lot.They never have to worry about me again.The service was so poor.After spending almost $1000.00 with in one week with them &to had my car hit was enough for me.. More

No deal done now my credit affected On Nov. 14. My daughter went to family to look for a newer car. When she met the sales man Tim Barlow. Prior to myself being there, she started the cr On Nov. 14. My daughter went to family to look for a newer car. When she met the sales man Tim Barlow. Prior to myself being there, she started the credit process. She found out that she would need a cosigner, this where I come in. Upon my arrival I was greeted and we sat down. The salesman asked for my information and ID and asked me to signed a paper for inquiry. Before the next step was done I asked what he would be looking for. (Tim) stated he was checking my credit score to see if I was good credit source. After further discussion and a few HRS of trying to make the deal we asked for 24 HRS to consider provided information. In the next few days it was found that my credit was hacked. Upon pulling my credit report to resolve that issue, I had found that the dealer 'Family' had 7 hard inquires on my file. On 11/22/17 I personally returned to the dealer speaking to the salesman Tim, manger Dave and a person at the finance desk (sorry dont remember name) asking them to undo those inquirers. It was explained that they wont do it ! Based on my credit history and 2 other vehicles purchased at that dealership. They offered to place me in a new truck that I had mentioned I had an interest in. I have been in contact with the 7 mentioned banks, and two of the credit bureaus. With NO resolve of removing those hard inquires until December of 2019. I now ask for someone at Family dodge to please help me fix this. It can be fixed with one letter from you guys or calling the credit bureaus on my behalf More

Go anywhere else Their slogan You're not just a customer, You're Family. What an absolute joke. This dealership is a meat market. I can't tell you enough to go elsew Their slogan You're not just a customer, You're Family. What an absolute joke. This dealership is a meat market. I can't tell you enough to go elsewhere and purchase your vehicle. The minute you agree to the sale price it is absolutely disgusting how the management staff will never approach or talk to you again. Sale Complete on to the Next Piece of Meat. More

Service center incompetence So I dropped off my car for an 11am appointment to get a mirror fixed. I sat right in front of the service desk for nearly 4 hrs and finally got up to So I dropped off my car for an 11am appointment to get a mirror fixed. I sat right in front of the service desk for nearly 4 hrs and finally got up to ask for a time estimate for completion. The guys at the service desk ask me who I saw? I said I don’t know - I pulled up some guy asked me what’s wrong, I told him and he gave me a ticket and told me to have a seat. So that’s what I did. They said oh you were supposed to register with us. I said not one of you were here at your desk when I walked in. I never been here before so how am I supposed to know your process? I explained to the guy out front what was wrong. I didn’t know I had to tell everyone at the dealership. There should be one intake point. Ridiculous. So I am frustrated at this point sitting around that place all day and the service desk guy tells me to calm down. Bc me upset will get him upset and two of us upset won’t be pretty. I told him he best not get upset then and that he’s wrong. They need to have a clear system in pnace and communicate with ppl as they come thru. Certainly u see someone sitting in front of u for for 3.5 hours, check on them! So they do up the paperwork and come back 30 mins later to tell me they need to order the part. I said I waited all week bc u guys had to order and wait for the part. I asked how long does it take to get parts they said like one day but we can’t put it on till end of week. What a mess. So service guy asked if I want to order the part and come back and I said absolutely no way. I will go somewhere else. What a nightmare. More

They are a bad dealership This dealership have poor customer service and they cars need work on them. They lie about fixing your car and also they sided swiped my car while in This dealership have poor customer service and they cars need work on them. They lie about fixing your car and also they sided swiped my car while in their possession. They give you the run around about your car. I recommend you not to buy anything from these people, THEY SUCK!!! More