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Matt Blatt Chrysler Dodge Jeep Ram
Philadelphia, PA
486 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 486 reviews
June 28, 2018
Bad workmanship I’m usually very loyal to a product or business but I have to put Family Dodge, Ram and Jeep in the automall On blast. I received a notice of a reca I’m usually very loyal to a product or business but I have to put Family Dodge, Ram and Jeep in the automall On blast. I received a notice of a recall for my Ram pick up in regards to a fuel tank strap that had to be replaced. I figure no problem. WRONG!!! So I call Monday June 18 to schedule an appointment. I was told the part has to be ordered. I respond no problem. I receive a call that Wednesday saying the part is in and I am scheduled for Monday, June 25 at 9:00 am. This is were it begins to spiral downhill. Just to note I have had problems with the service department before for instance leaving my oil cap off after and oil change and being misdiagnosed on several other issues. Anyway so I get there early around 8:25 am and wait in line until I get to the service desk. I am met by a woman and was told that me being early messes up the line. I response “well I’m coming from northeast Philly and I95 is unpredictable. I was asked how much fuel is in the truck and I say about half a tank. I am told that it’s too much and that I should have known there should be less then a quarter tank. I respond where is that written and show her the letter where it states nothing of the sort. Then I’m told I have to leave the truck over night. Again I am not told this. I ask for a rental and am told they would not do that. (This turns in to another comedy of errors). I get a rental and get home and to work. I get a call late Monday night saying the truck is ready. I can’t leave work to get it so I tell them I’ll pick it up on Tuesday. I get down to Family Dodge and pay $25 for them to fix a flat on one of my tires. It’s funny I didn’t get a tire pressure message until I was in their lot but no biggie. I am on the way up 95 when I notice the engine light is on. I’m like xxx. I figure something else is wrong and call my mechanic. I drop my truck off at my mechanic and a few hours later I get a call saying that (wait for it). The solenoid wasn’t connected and the lines were not in the holders. Quality workmanship or what? The charge is going to be $120. I figure that this shouldn’t come out of my pocket and I call the dealership. I get on the line with their parts and service manager Ken. He tells me I should have called them right away and should not have had my mechanic fix it and bring it back down to them so they can fix it. Now feeling a little heated I say well if I had any faith in you to begin with I would have. But since you couldn’t do the job right the first time I should give you a second shot? It goes back and forth and gets heated. I ask if he would like me to meet him face to face and we can resolve this. He says that if that happens it doesn’t work end well. I said how right you are. So bringing this to an end I will never by another vehicle from Family Dodge. Between myself, wife, father and kids we have purchased at least 15 vehicles from them. More
by Bill53
Employees Worked With
Ken
June 26, 2018
Great experience!! Both Ron Jackson and “Delco Dave” were amazing!! They really worked with us to get the best price and they were very friendly!! We love our new car! Both Ron Jackson and “Delco Dave” were amazing!! They really worked with us to get the best price and they were very friendly!! We love our new car! More
by Jotay1920
Employees Worked With
Dave Gaudino, Ron Jackson
June 24, 2018
The Best Experience Terrence is the best salesman, he was very supportive and patient with me through this difficult process. Dave was also very helpful and they worked t Terrence is the best salesman, he was very supportive and patient with me through this difficult process. Dave was also very helpful and they worked together as a team. This is my seventh car purchase and the best customer service experience yet. I purchased a 2018 Dodge Charger at a great price. It came with factory rims and lot of other features. They treated me like family. More
by Lea0812
Employees Worked With
Hilda Fiorello, Dave Gaudino, Terrance Parham
June 21, 2018
Great Experience From the moment I walked into the dealership to the moment I purchased the vehicle it felt like a great family experience. I would definitely recommen From the moment I walked into the dealership to the moment I purchased the vehicle it felt like a great family experience. I would definitely recommend this dealership to any friends and family. More
by Rodg34
Employees Worked With
German Konig, Amanda Gentile, Vinny Ingargiola
June 18, 2018
Wonderful! I would like to personally thank Tim and German! This is my second lease and the second experience was even better than the first!! They were fast, kn I would like to personally thank Tim and German! This is my second lease and the second experience was even better than the first!! They were fast, knowledable, and so helpful. More
by Jmagee2319
Employees Worked With
Tim Barlow, German Konig
June 14, 2018
Honesty Justin was as honest as they come for a car sales person. I have bought a lot of cars and truly Justin was the best. He took interest in me and my tru Justin was as honest as they come for a car sales person. I have bought a lot of cars and truly Justin was the best. He took interest in me and my truck need and the financial place. Thank you Justin and Jesus bless you. More
by Mactruck
Employees Worked With
Hilda Fiorello, Amanda Gentile, Justin Raines
June 12, 2018
First JL Rubicon 2 Door with Justin Well, I’m very happy with my purchase at Family with Justin leading the way. Very personable, and treats you like family. Great experience, and I woul Well, I’m very happy with my purchase at Family with Justin leading the way. Very personable, and treats you like family. Great experience, and I would recommend Family for any future purchase. Thanks again Justin! Great job! Huge! Big fan! Great guy! More
by Ca11MeSNAKE
Employees Worked With
German Konig, Justin Raines
June 07, 2018
I had a GREAT experience with Terrance Dave and Terrance were great to to work with. My whole experience was pleasurable. I will be coming back soon to get my next jeep. Dave and Terrance were great to to work with. My whole experience was pleasurable. I will be coming back soon to get my next jeep. More
by Carguy123
Employees Worked With
Dave Gaudino, Terrance Parham
June 06, 2018
Awesome Quick and easy. Friendly team and they were willing to work with me on price! Vinny was extremely helpful and really knew his stuff I’ll be bac Quick and easy. Friendly team and they were willing to work with me on price! Vinny was extremely helpful and really knew his stuff I’ll be back! More
by Lasalle55
Employees Worked With
German Konig, Frank Ingargiola, Hilda Fiorello, Vinny Ingargiola
June 04, 2018
Ron is Great!!!! Ron Jackson was more then great to me and my son. I went in there told him what i was looking for. He was very kind and very understanding about every Ron Jackson was more then great to me and my son. I went in there told him what i was looking for. He was very kind and very understanding about everything. He was patient with me and with my son running around the dealership and on his desk lol. Ron put me in a 2017 Dodge Journey !!! I wasn’t expecting to leave out in a brand new car!! No money down nothing!!!! He is awesome i would recommend him to anybody who is looking for a car. Thank you Ron!!! More
by SierraKj11
Employees Worked With
Ron Jackson
