Mathews Nissan

I had come to the point I had to get a vehicle. I looked around and couldn't find a dealership I felt good about. I met with Shawn Sprague at Matthews Nissan in Vestal NY. This was THE BEST EXPERIENCE I cou around and couldn't find a dealership I felt good about. I met with Shawn Sprague at Matthews Nissan in Vestal NY. This was THE BEST EXPERIENCE I could have hoped for. Shawn and Matthews Nissan ACTUALLY DID RIGHT BY ME. In all honesty I AM VERY HAPPY after doing business with them. After speaking with sketchy dealerships, I was RELIEVED TO FIND Matthews Nissan. Shawn Sprague, my salesperson, went the extra mile. THANK YOU More

Thank you for helping me out Mr. Pennington. Have not purchase anything yet well probably come back another time to look again thank you okay.. purchase anything yet well probably come back another time to look again thank you okay.. More

Worst experience of my life got a car financed here after i put down a large down payment then found out weeks later the bank came off the loan but the dealership did not notify me I only found out when I re i put down a large down payment then found out weeks later the bank came off the loan but the dealership did not notify me I only found out when I received several notifications from experian and credit karma about changes on my report they guaranteed me that they found another bank and I would not have to worry about so again I recived several notifications from credit karma about changes to my acct and the second bank came off the loan they wanted me to put more money down which I refused because I already gave them a large down payment so they said never mind they would take care of it so I had the car for almost 2 months and the second bank came off the loan but I was stressed about the car so I just took it back in and asked for my deposit back but the finance manager wanted to keep a large portion of my down payment for a car payment (which the car was never financed so why would I have a down payment) they wanted me to pay to have the car detailed (the car was nasty when I purchased it the sales man had to clean it his self) and for miles on the car (I did not rent the vehicle so drove it freely thinking it was going to be financed properly) it’s really had to believe a family owned business would allow this and even harder to understand why a woman would try to get over on another woman like we don’t already have it hard enough im so disappointed with this location More

Great dealership. Service area is very nice. They have snacks, popcorn, and water out. Employees are always very friendly and welcoming as well. Always willing to go the extra mile for their customers. snacks, popcorn, and water out. Employees are always very friendly and welcoming as well. Always willing to go the extra mile for their customers. More

Purchased a vehicle in March/2020. Wasn't able to get it cleaned the day of purchase. Interior was dirty, had tons of stickers on the windshield and one of the tail lights was blacked out. After a couple MO cleaned the day of purchase. Interior was dirty, had tons of stickers on the windshield and one of the tail lights was blacked out. After a couple MONTHS of trying to schedule for them to remove the stickers/tail light as was agreed to when the car was purchased (we cleaned the interior ourselves) we went in and the got the stickers off but my back windshield was covered in glue residue that I still can't get off. They weren't able to do anything about the blacked out tail light so they agreed to order one and replace it. It is now NOVEMBER and I have called and texted very regularly to get this fixed and I get the run-around. Either the part is not in yet, or they got it in and it's not the right one or "let me check and get back to you" then I hear nothing until I call back. I have been more than patient for over half a year for this one thing. I've spent over 2k on repairs for the vehicle I purchased here. I've ordered and self installed multiple parts for the vehicle I purchased here and they are having difficulty with the tail light they said they'd cover. It's not a huge piece, but they gave their word and obviously have 0 intention of keeping it. I have made sure everyone I know avoids purchasing a vehicle there and am talking to my husband's chain of command to figure out how to get these people on the fort campbell blacklist since they have 0 integrity. More

Great place! I have purchased vehicles here and gotten my vehicle serviced. My sales and service experiences have been great! Service has been good about working m I have purchased vehicles here and gotten my vehicle serviced. My sales and service experiences have been great! Service has been good about working me in when I needed and the waiting area is very nice as well. More