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Mastrovito Used Car Supercenter

Yorkville, NY

4.8
30 Reviews

4968 Commercial Drive

Yorkville, NY

13495

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Showing 30 reviews

August 07, 2026

Terrible experience. Went there to look for a 2500 truck. They found us one. We drove it and loved it. Had 2 trade ins that we were told they would take. Didn't take eith More

by TlcKnney1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Daniel Anderson
Aug 25, 2026 -

Mastrovito Used Car Supercenter responded

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. The vehicle purchasing process can sometimes involve factors related to financing, trade-in evaluations, and vehicle preparation that may affect the options available during a transaction. Trade-in values are determined through an appraisal process and can vary based on vehicle condition, market demand, and lender requirements. We understand that these outcomes may not always align with a customer's expectations. We appreciate the opportunity to work with you and regret that we were unable to earn your business. We take all customer feedback seriously and will use your comments as an opportunity to learn and improve our communication and customer experience moving forward. Thank you again for your feedback, and we wish you all the best in the future.

August 01, 2026

Javier helped me get the best deal possible for a vehicle that fit my needs perfectly. Thank you for your expertise in customer service. More

by Mjesseniamun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Lozada
July 31, 2026

Had a great trade in transaction with Steve when we traded our 2017 Traverse for a 2021!! He was very patient, friendly and helpful. Very knowledgeable in the financial aspect!! Communication was More

by JEastman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda, Steve Degrace, Frank Mastrovito
July 27, 2026

jon -thanks brother best deal ever i recommend everyone to come see him don’t wait More

by Terencenash21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
jon bryant , Javier Lozada
July 27, 2026

Javier provided excellent fast customer service. Love my new car. Would definitely recommend him to others!!! More

by Lazylady71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Lozada
July 24, 2026

Being born local to the area and have boughten more than 10 New and Used cars over the last 12 years between me and my family and every one of them being from a local dealership in the area my experience w More

by solutionsrgs120
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Degrace
July 21, 2026

Javier was great to deal with. He went above and beyond to ensure my needs were met More

by Jeff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Recepionist, Javier Lozada
July 18, 2026

It took awhile but we finally finished the sale and Javier did everything to make things smooth.will be back looking for another vehicle. More

by Jdimpo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Lozada
June 12, 2026

Agradecida primero con Diosl luego con Javier por su amalidad y compression su buen comportamiento profecionalismo Para alludarme a elegir el carro a mi combeniencia y gusto de acuerdo a mi presupuest More

by rosapv49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Patterman, Javier Lozada
May 23, 2026

They helped me out with getting my car. If there was something arong they were right on top of everything. More

by bobbileecoffin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Lozada
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