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Mastria Volkswagen of Raynham
Raynham, MA
410 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 410 reviews
July 22, 2022
Great experience with a knowledgeable staff. No pressure and made sure we found the car that was right for us. Paid a fair price while other dealers are selling above sticker. Salesman Ed Coppol No pressure and made sure we found the car that was right for us. Paid a fair price while other dealers are selling above sticker. Salesman Ed Coppola was amazing from the time we walked on the lot until we drove out upon delivery. More
by Markriley04
Employees Worked With
Ed Coppola
May 30, 2022
I purchased a 2019 Infinity QX50 and I am rating my experience a 5 star for sure. From the minute I entered the building until I drove the car off the lot I could not have been happier. Ed and Patric experience a 5 star for sure. From the minute I entered the building until I drove the car off the lot I could not have been happier. Ed and Patrick were so helpful and professional that the whole process was seamless. I wanted to take the car that day and they jumped through hoops to make it happen! Kuddos to a great team of professionals at Mastria Volkswagen! More
by sguidrey
Employees Worked With
Ed Cappola, Patrick Francillon
May 26, 2022
Excellent service, with no wait time. Friendly and knowledgeable staff. Attentive to customer needs and detailed answers to questions. Friendly and knowledgeable staff. Attentive to customer needs and detailed answers to questions. More
by shelley.silcox12
Employees Worked With
Ed Cappola
May 04, 2022
Excellent Service. The Sales and service department have always been very professional and helpful with all my vehicle needs. Im in love with my new car and all around The Sales and service department have always been very professional and helpful with all my vehicle needs. Im in love with my new car and all around happy with Mastria Auto. More
by CB3019
Employees Worked With
Michael Martinez
April 27, 2022
I had a pleasant and smooth experience in obtaining a new lease. I worked with Tarek and Ed who were both great and very helpful. I would highly recommend Mastria VW. lease. I worked with Tarek and Ed who were both great and very helpful. I would highly recommend Mastria VW. More
by EmilyJ1030
Employees Worked With
Tarek, Ed
April 27, 2022
As of 6/27/22 - After a few initial problems getting someone to help me with my used Honda issues, Donna Hruniak responded to me and was very helpful in working out a way to get my car looked at. They w someone to help me with my used Honda issues, Donna Hruniak responded to me and was very helpful in working out a way to get my car looked at. They worked with my warranty to get my car fixed and gave me a nice loaner to use in the meantime. Kudos to Donna who save this dealerships reputation (in my book). She is a true asset to your company! I purchased a used Honda, with 107K miles on it, from Mastria Volkswagen at the end of January and I'm already regretting it. The second day I had it, the front-passenger door didn't work BUT took it to the dealership where they quickly fixed it. Five weeks into owning it and noticed a low, growling sound coming from the right rear tire. Took 3 weeks to get a Saturday appt (scheduled on-line on 3/15/22). Just took the car in on 4/9/22 and they confirmed it was a bad wheel bearing (est $450.00 repair!). The $3,000.00 "limited" warranty (3 yr / 30K miles) I bought doesn't cover wheel bearings and the dealership won't cover it since it is outside of 1 month of owning it. On top of that, I went to use the A/C for the trip home the other day and the A/C was not blowing any cold air. When I took the car to another shop to have they wheel bearing replaced ($520.35), they confirm that the condenser on the A/C wasn't kicking in which is why the A/C wasn't blowing cold air. Waiting to see if the $3K warranty covers that. Would have liked to have known about the A/C before leaving the dealership which is over an hour from my home. Only put 1,600 miles on the car since buying it and already discovering its ghosts!! Not a good way to insure a repeat customer. Asked me to leave a review on their website a couple days after buying. Now I know why they don't let you drive the car for a while before asking for the review. I had also arranged for financing through my credit union but they said they only work with "in-house" financing. Their rate was 2.15% higher than what I had but I didn't have a car, my rental time was running out, not that many used Hondas and Toyotas for sale, and I screwed up and agreed to their terms. Just throwing out a "head's up" to anyone who might be interested in knowing all of this before buying used there. So much for their multi-point inspection. E-mailed sale's manager on 4/12/22 but no response. More
by jkt0924
Employees Worked With
Peter (salesman (no longer there))
