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Mastria Volkswagen of Raynham
Raynham, MA
392 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 392 reviews
April 27, 2022
As of 6/27/22 - After a few initial problems getting someone to help me with my used Honda issues, Donna Hruniak responded to me and was very helpful in working out a way to get my car looked at. They w someone to help me with my used Honda issues, Donna Hruniak responded to me and was very helpful in working out a way to get my car looked at. They worked with my warranty to get my car fixed and gave me a nice loaner to use in the meantime. Kudos to Donna who save this dealerships reputation (in my book). She is a true asset to your company! I purchased a used Honda, with 107K miles on it, from Mastria Volkswagen at the end of January and I'm already regretting it. The second day I had it, the front-passenger door didn't work BUT took it to the dealership where they quickly fixed it. Five weeks into owning it and noticed a low, growling sound coming from the right rear tire. Took 3 weeks to get a Saturday appt (scheduled on-line on 3/15/22). Just took the car in on 4/9/22 and they confirmed it was a bad wheel bearing (est $450.00 repair!). The $3,000.00 "limited" warranty (3 yr / 30K miles) I bought doesn't cover wheel bearings and the dealership won't cover it since it is outside of 1 month of owning it. On top of that, I went to use the A/C for the trip home the other day and the A/C was not blowing any cold air. When I took the car to another shop to have they wheel bearing replaced ($520.35), they confirm that the condenser on the A/C wasn't kicking in which is why the A/C wasn't blowing cold air. Waiting to see if the $3K warranty covers that. Would have liked to have known about the A/C before leaving the dealership which is over an hour from my home. Only put 1,600 miles on the car since buying it and already discovering its ghosts!! Not a good way to insure a repeat customer. Asked me to leave a review on their website a couple days after buying. Now I know why they don't let you drive the car for a while before asking for the review. I had also arranged for financing through my credit union but they said they only work with "in-house" financing. Their rate was 2.15% higher than what I had but I didn't have a car, my rental time was running out, not that many used Hondas and Toyotas for sale, and I screwed up and agreed to their terms. Just throwing out a "head's up" to anyone who might be interested in knowing all of this before buying used there. So much for their multi-point inspection. E-mailed sale's manager on 4/12/22 but no response. More
by jkt0924
Employees Worked With
Peter (salesman (no longer there))
April 17, 2022
I had a warm, welcoming experience at this dealership. They worked with me in finding not only the car I wanted but at the price I wanted. Individuals were not pushy at all and were really respectful thro They worked with me in finding not only the car I wanted but at the price I wanted. Individuals were not pushy at all and were really respectful throughout the whole process. Excellent job!! More
by Savanha2019
Employees Worked With
Edward Capolla and Peter Levesque
April 14, 2022
My experience was great. Ed took over for John Bigelow after his departure and didn’t skip a beat. Ed was able to get me into a Tiguan after a shipping issue had delayed my o Ed took over for John Bigelow after his departure and didn’t skip a beat. Ed was able to get me into a Tiguan after a shipping issue had delayed my order several weeks. Very pleased with the service at Mastria. More
by Jimmycx23
Employees Worked With
Ed Cappola, John Bigelow
March 25, 2022
I had a great experience at Mastria VW! I bought a used vehicle and Ed was a great salesman to deal with. I highly recommend talking to Ed if you are looking to purchase a vehicle! Ed was c I bought a used vehicle and Ed was a great salesman to deal with. I highly recommend talking to Ed if you are looking to purchase a vehicle! Ed was courteous, friendly and helpful. If and when I am looking for another car I would definitely go through Ed and Mastria VW again. Keep up the great work! More
by mashley
Employees Worked With
Edward Cappola
March 25, 2022
I am absolutely disgusted. I live in Connecticut and made an appointment to test drive a car with Mastria as I was told that they were working by appointment only. I drove over I live in Connecticut and made an appointment to test drive a car with Mastria as I was told that they were working by appointment only. I drove over an hour and a half to see the car at my appointed time and walked into the dealership to be told that a man had walked in off the street, tested the car, and bought it. No one called to tell me what had happened. With an appointment on the books, they did not honor the time I had reserved. Absolutely disrespectful and rude and just...terrible customer service. Shame on the lot of you. More
by switchsox
Employees Worked With
Adam, Danny
March 14, 2022
John & Mark went above & beyond to make sure I was leaving with a reliable & safe vehicle after my experience. They were also very professional & attentive to my questions & financial situation. 11/10 leaving with a reliable & safe vehicle after my experience. They were also very professional & attentive to my questions & financial situation. 11/10 customer experience. More
by taff53
Employees Worked With
John Bigelow
March 01, 2022
We had a great experience buying my mom a used car at Mastria Volkswagen. We went in knowing which car we were interested in and Ed was great to deal with from the test drive through the purchase. Mark Mastria Volkswagen. We went in knowing which car we were interested in and Ed was great to deal with from the test drive through the purchase. Mark was also helpful with the financials and registration process. They were attentive, professional, not pushy and courteous. More
by jey_416
Employees Worked With
Ed, Mark
February 27, 2022
They list several vehicles and whenever you call them the vehicles are nowhere to be found or they're on site and being maintained for the past 4 months and nobody ever gets back to you. vehicles are nowhere to be found or they're on site and being maintained for the past 4 months and nobody ever gets back to you. More
by bruceg0921
Employees Worked With
N/A
February 23, 2022
Fantastic and easy experience. Ed C is very knowledgeable about the products they have and incredibly personable. I would highly recommend purchasing a vehicle through them Ed C is very knowledgeable about the products they have and incredibly personable. I would highly recommend purchasing a vehicle through them More
by jacobcollins995
Employees Worked With
Ed C
