Mastria Volkswagen of Raynham

Update: +1 star - they have decent communication considering the busy time of year this is, and apparently we can blame the MA DMV (RMV) for the delays. I do wish the dealers were better prepared f considering the busy time of year this is, and apparently we can blame the MA DMV (RMV) for the delays. I do wish the dealers were better prepared for DMV issues. For now, this is 2 star, I want to give the dealer a chance. In short, We paid cash in full for a 2024 car on dec 21, and have yet to receive it. We have been given a run-around. One issue was out-of-state license, so I have to give the dealer the benefit of the doubt here that they are dealing with MA DMV. We've since gotten a MA license, reside in MA, have MA insurance already on the car we have yet to receive. They say they have no loaner cars to give us? And no idea when DMV (RMV in MA) will give us the reg? Come one, they have a lot full of cars, and desks full of dealer plates. Do the right thing here and give us a loaner, any car on your lot is fine, until our reg comes in. This seems like slimy sales trying to meet year-end quota at any cost to us consumers. More

Derek was extremely helpful and knowledgeable. The rest of the staff was also friendly. Overall a great experience. The rest of the staff was also friendly. Overall a great experience. More

Our experience at Matria Volkswagen was amazing. Funny enough, we were in the market for a Jeep. We had just come from a Jeep dealership where we had a horrible experience. We saw a Jeep on the lot Funny enough, we were in the market for a Jeep. We had just come from a Jeep dealership where we had a horrible experience. We saw a Jeep on the lot at Mastria, pulled in, and spoke to Derek. He and everyone else were so helpful. They were straightforward and made buying the Jeep we wanted easy. I would refer them in a heartbeat. Thank you so much!! More

Excellent customer service and made the process as painless as possible, as you know buying a new car can be stressful/extensive process. painless as possible, as you know buying a new car can be stressful/extensive process. More

Josh was so helpful and very efficient, definitely the person to go to for all your needs. person to go to for all your needs. More

Josh was very helpful in finding a new ride for me! 10/10 experience! He’s the guy to talk to when you need a new set of wheels! 10/10 experience! He’s the guy to talk to when you need a new set of wheels! More

Great staff, great communication and great service! 10/10 will be returning for future service! 10/10 will be returning for future service! More

I can't say enough wonderful things about Derek at Volkswagen Mastria in Raynham. He is hands down the BEST car sales agent I've ever worked with. Derek is incredibly patient, friendly, and knowledgea Volkswagen Mastria in Raynham. He is hands down the BEST car sales agent I've ever worked with. Derek is incredibly patient, friendly, and knowledgeable. Unlike past experiences, I never felt pressured at any point. Even though I showed up without an appointment. Derek took the time to walk me through every detail about the vehicle. Mark in finance was also a pleasure to work with. He was clear and didn't pressure me into purchasing anything I didn't need or want. The runner who delivered the car to my house was also fantastic - a real gentleman! I'm thrilled with the entire experience. Overall, it's a great dealership with an outstanding team. I highly recommend them! More

Everyone was very nice & very helpful. They got me into my car fast & flawless! I would definitely recommend them to others! Thank you to all the hard workers there! They got me into my car fast & flawless! I would definitely recommend them to others! Thank you to all the hard workers there! More

I recently bought my first car from this dealership, and I couldn’t be more pleased with the experience. Joshua and Mark were great throughout the entire process, never put any pressure on me and helped me I couldn’t be more pleased with the experience. Joshua and Mark were great throughout the entire process, never put any pressure on me and helped me get exactly what I wanted. From start to finish, it felt like a smooth and stress-free process, exactly what you hope for when buying a car. More