Mastria Volkswagen of Raynham

The dealership is nothing, but I scam when they come to know that I am not taking finance from them. They did not send me any documents and after three days, they said they cannot sell the car out of state know that I am not taking finance from them. They did not send me any documents and after three days, they said they cannot sell the car out of state as they don’t have ANY logistic. There was no logistic involved because I was personally picking up the car. Be VERY AWARE before you do any deal with them, specially when you’re from out of state. AFTER THREE DAYS THIS IS THE MASSAGE I RECEIVED FROM THERE SALES MANAGER JAMES Hello James, here reaching out from Mastria VW, just following up on the Audi. Apologies for the delay; it has been a very busy two days in the office. I spoke with the management, and due to complications on the logistics of out-of-state purchases, a transaction out of state is not possible. I appreciate your interest in our vehicle, but unfortunately, we will not be able to move forward at this time. More

A good sale gone wrong. Josh Zion sold me a Volvo XC40. The sales experience on the premises was good, but the follow-up post-sale leaves me with a sour taste in my mouth. Josh Zion sold me a Volvo XC40. The sales experience on the premises was good, but the follow-up post-sale leaves me with a sour taste in my mouth. The vehicle was sold to me with one key, which, on the surface, may be slightly inconvenient but no more than that. Turns out, the Volvo Cars App does not pair to vehicles with a missing key for security reasons. This left me without important vehicle functionality like remote start, tracking, lock/unlock, and more. My sales representative is unwilling to cover cost of a new key despite the missing, promised, functionality! Quite frustrating. Additionally, the vehicle had the battery replaced, which is fine, but the dealer failed to disclose that this would reset the emissions computer and the vehicle would fail inspection unless it was driven a few hundred miles. That was a nice surprise when I went to have it inspected after purchase and it failed! I felt as though I tried to have an honest experience but I do not feel as though there was enough transparency in the purchase process, leaving me with frustrations after purchase. It is unlikely I would recommend this dealership based on my experience, which is a shame. I hope you have a better experience than I! More

I had previously left a review on my experience leasing my car three years ago. Today I went in to buy it and I have to say Luis Reyes gave a beyond exceptional service. I went in a bit confused about buyi my car three years ago. Today I went in to buy it and I have to say Luis Reyes gave a beyond exceptional service. I went in a bit confused about buying my lease since I never did it before and he walked me through every step of the way and beyond to make sure I was getting the best service I could. Between Luis and Mark, I couldn't ask to be in better hands. They even threw in a few extra perks as a thank you for being whith mastia. This dealership has been my beacon for the last probably 5 or 6 years after many disappointments at others. Their service and care is unbeatable. And those I have had the privilege of working with are exceptional in their knowledge and attention. Thank you again for everything and for being part of the team that keeps me coming back each time. Luis you are the best! More

Hilton, our salesman was extremely knowledgeable about the features and the software operation of the vehicle. He handled the sale with a professionalism rarely seen in auto dealerships. I would absolutel the features and the software operation of the vehicle. He handled the sale with a professionalism rarely seen in auto dealerships. I would absolutely buy another car from him. 5 stars More

Super easy buying process. Dealer has a large inventory of vehicles. I would consider this dealership for future purchases. Dealer has a large inventory of vehicles. I would consider this dealership for future purchases. More

Had a great experience at Mastria. Hilton was super patient and easy to work with, made everything go really smooth. Hilton was super patient and easy to work with, made everything go really smooth. More

Could not be more satisfied with the experience provided by Hilton. His calmness, patience, and knowledge made the process as smooth as possible. by Hilton. His calmness, patience, and knowledge made the process as smooth as possible. More

Very satisfied with mastria vw in raynham, treated me profecional and they had a lot of pation with me. Thank you! profecional and they had a lot of pation with me. Thank you! More

It was a smooth process from beginning to end, Derek was patient and knowledgable about different vehicle options. Very happy with my experience. patient and knowledgable about different vehicle options. Very happy with my experience. More

Hilton was fantastic, professional, helpful, and made the car buying process easy. Will definitely recommend! car buying process easy. Will definitely recommend! More