Mastria Nissan

One of the worst experiences I have ever had at a dealership. Do yourself a favor and go somewhere else to buy a car. I realize that car dealerships are sleazy and they try screw you over, but this dealership. Do yourself a favor and go somewhere else to buy a car. I realize that car dealerships are sleazy and they try screw you over, but this one tops them all. I was looking to buy a car so I performed a search on the internet and requested a quote. I then receive an email from Mastria saying they will sell me the car I am looking for. I call Mastria and agree on a price and they request that I come down to the dealership to put down a deposit. Here is where the lies start. After we have agreed on a price, Mastria decides to tell they do not have that vehicle in stock so he needs to “locate” one, but it shouldn't take long. Worst case scenario would be that they order it. For over a week, I placed several calls into Mastria to find out if they could locate the car and had very few calls returned. At this point, it was very obvious that they were not going to be able to locate the car so I requested that they order it or give me my deposit back so I could move on. Mastria now tells me that they will order the car, but they have to wait until the first week of the month to order it. They had to wait because it was Nissan's policy that they could only order cars in the first week of the month (this turns out be another lie). I call back during the first week of the month and no one returns my call and finally get someone after the first week of the month. Mastria tells me they had not ordered the car as promised as they are still hoping to locate one. At this point I am still under the impression that cars can only ordered the first week of the month and think that the window to order the car has passed so I ask speak with a manager. I speak with a manager and he tells me that they will order the car for me and what I was told about ordering cars the first week of the month is untrue (the first truth someone told me at Mastria). At this point I further request that the manager send me something confirming the order took place which he does send me. He also tells me that the car has been assigned to me (has my name associated to it). My name being tagged to the car appears to be true by looking at the order confirmation he sent me. They told me the car would be in sometime in mid-December. Now 3 months after I gave them a down payment, it is mid-December and I attempt to call several times, with no return call, to get a status on the vehicle. I finally get in touch with someone who tells me the car will be in on January 7th, plus or minus 3 days. They continue to volunteer the information that the car has my name associated with it so everything looks good and I am in good shape. 3 days before Jan 7, I place a call into Mastria asking if we are still on schedule and I am assured that we are. "The car will be here soon". On January 7th, I receive a call telling me the car came in yesterday but was sold to someone else "by accident". I ask them to get the car back from that other person, but they say the other person paid cash and it was already driven off the lot on the same day. I am not an expert at buying cars, but I am assuming you need to provide a cashier’s check and also get plates for the car before driving it off the lot, so to have a transaction like this occur in the same day a car gets delivered to a lot is not possible in my opinion. Regardless, the fact that they sold the car that they had ordered for me is unacceptable. My guess....someone else came in during the 4 months it took me to get this car and outbid me so they decided to screw me over. If this is how you would expect to be treated...than this is the place for you. My suggestion, get a quote from these guys then bring it to another dealer to have them match or beat it. Their excuse for selling my car? First it started with my name was not attached to the car. Well I know that was a lie, because they showed me paper work where it was. Next lie was that the sales person I worked with was not longer with the company. That was a lie too, because when I asked what my sales persons name was they had the wrong name. The last (and probably their “go to lie”) there was a computer problem. Once again, I realize that being screwed over is part of the car buying experience, I just didn't expect to be screwed over this bad. Go somewhere else if you have a chance these guys are major liars. If anyone wants anyone information about my experience with Mastria, please email me @ Mastria_lies@yahoo.com. The lies and deception go deeper than what I had time to write here and I will gladly share my story with you. More

I have purchased 3 vehicles from Mastria and all have had numerous problems. I also purchased the extended warranties. The repair shop is very rude and when I brought the my Nissan back after it needed $8000 numerous problems. I also purchased the extended warranties. The repair shop is very rude and when I brought the my Nissan back after it needed $8000 worth of repairs (which I let them do) because it was making unusual sounds and not running right they told me I was hearing things and to not come back for them to run diagnostics any more or they would charge me. I now have a vehicle that the extended warranty is up and we still have the same problems that I spent 8000 dollars to fix. Rude,Unqualified and should be closed down. More