Mastria Nissan

Kyle Alexander was a very accomadating and helpful sales associate. He picked me up at the Providence, R.I. airport and drove me to the dealership. We had a very intense test drive of an 07 altima and allow associate. He picked me up at the Providence, R.I. airport and drove me to the dealership. We had a very intense test drive of an 07 altima and allowed me plenty of time to do a close inspection of the vehicle. Kyle was a very friendly and knowledgeable person. All involved with the sales transaction were very friendly. I would recommend this dealership to everyone. More

Absolutely phenomenal service, integrity, professionalism and overall quality. I would recommend that you use this dealer first and last when you are looking for either new or used. Without exception the bes and overall quality. I would recommend that you use this dealer first and last when you are looking for either new or used. Without exception the best dealership I've dealt with. I'll be there for life as long as people like kyle alexander and justin Bettencourt work there. Can't say enough. More

Everyone tried real hard to find the exact vehicle that I wanted. They looked as far away as New Jersey . They were always very friendly and honest and I felt very comfortable dealing with them. They fina wanted. They looked as far away as New Jersey . They were always very friendly and honest and I felt very comfortable dealing with them. They finally found a new car that I really love. I would hi8ghly recommend this dealership to anyone looking for a new or used car. More

Salesperson was great. Price was great. tradein value was great. financing percentage was great. model choices were great. overall service was great. location very convenient. warranty extension by dealershi great. financing percentage was great. model choices were great. overall service was great. location very convenient. warranty extension by dealership is great. maintenance hours are great. overall wonderful experience. More

We had great experience. Linda was friendly, knowledgeable and informative. This was our first car purchase in 10 years and we were a bit overwhelmed, but Linda made the process easy and has ca knowledgeable and informative. This was our first car purchase in 10 years and we were a bit overwhelmed, but Linda made the process easy and has called us to follow up and make sure we are happy with the car. More

I had a great experience at the Nissan dealership. Linda Almeida was of excellent help, very professional and friendly. She worked with me to find the best car to suit my personal preferences and finances. Almeida was of excellent help, very professional and friendly. She worked with me to find the best car to suit my personal preferences and finances. I am very satisfied with my purchase and would gladly recommend her as a salerperson and Nissan to all my friends and family. More

My experience this week-end with Mastria Nissan was excellent. Everyone was very helpful, especially Linda Almeida. She was very knowledge which allowed me to make a clear decision between the 2011 Rog excellent. Everyone was very helpful, especially Linda Almeida. She was very knowledge which allowed me to make a clear decision between the 2011 Rogue or 2010 Altima. Linda was very patient with me. I have very little understanding about cars, and Linda took her time to explain me everything. I also had some issues with my insurance but Linda was always so pleasant in walking me through the problem. Most inportantly, Linda was able to understand my needs and she helped me choice a car that best fit those needs (since I am a traveling nurse). When I was introduced to Linda, the person mentioned that Linda was part of the "all-star", and now I can see why. Thank you very much for everything, Poliana Vasconcelos More

We found Linda pleasant to deal with and NOT pushy which was important to us. She was very knowledgeable and helpful about the Altima we purchased. When negotiating the final price we found the Mastria dea was important to us. She was very knowledgeable and helpful about the Altima we purchased. When negotiating the final price we found the Mastria dealership very fair especially the trade in value they gave us on our vehicle. We are looking forward having our Altima serviced there and hope they are just as efficient. More

I went to this dealership with my sister after going to many other places. Will was friendly and worked very hard with us to get us the right car for the right price. They tried many different banks and fo many other places. Will was friendly and worked very hard with us to get us the right car for the right price. They tried many different banks and found one that would work with our situation,(my sister is a nanny and gets paid under the table). VERY good experience and I highly recommend them to my friends. More

One of the worst experiences I have ever had at a dealership. Do yourself a favor and go somewhere else to buy a car. I realize that car dealerships are sleazy and they try screw you over, but this dealership. Do yourself a favor and go somewhere else to buy a car. I realize that car dealerships are sleazy and they try screw you over, but this one tops them all. I was looking to buy a car so I performed a search on the internet and requested a quote. I then receive an email from Mastria saying they will sell me the car I am looking for. I call Mastria and agree on a price and they request that I come down to the dealership to put down a deposit. Here is where the lies start. After we have agreed on a price, Mastria decides to tell they do not have that vehicle in stock so he needs to “locate” one, but it shouldn't take long. Worst case scenario would be that they order it. For over a week, I placed several calls into Mastria to find out if they could locate the car and had very few calls returned. At this point, it was very obvious that they were not going to be able to locate the car so I requested that they order it or give me my deposit back so I could move on. Mastria now tells me that they will order the car, but they have to wait until the first week of the month to order it. They had to wait because it was Nissan's policy that they could only order cars in the first week of the month (this turns out be another lie). I call back during the first week of the month and no one returns my call and finally get someone after the first week of the month. Mastria tells me they had not ordered the car as promised as they are still hoping to locate one. At this point I am still under the impression that cars can only ordered the first week of the month and think that the window to order the car has passed so I ask speak with a manager. I speak with a manager and he tells me that they will order the car for me and what I was told about ordering cars the first week of the month is untrue (the first truth someone told me at Mastria). At this point I further request that the manager send me something confirming the order took place which he does send me. He also tells me that the car has been assigned to me (has my name associated to it). My name being tagged to the car appears to be true by looking at the order confirmation he sent me. They told me the car would be in sometime in mid-December. Now 3 months after I gave them a down payment, it is mid-December and I attempt to call several times, with no return call, to get a status on the vehicle. I finally get in touch with someone who tells me the car will be in on January 7th, plus or minus 3 days. They continue to volunteer the information that the car has my name associated with it so everything looks good and I am in good shape. 3 days before Jan 7, I place a call into Mastria asking if we are still on schedule and I am assured that we are. "The car will be here soon". On January 7th, I receive a call telling me the car came in yesterday but was sold to someone else "by accident". I ask them to get the car back from that other person, but they say the other person paid cash and it was already driven off the lot on the same day. I am not an expert at buying cars, but I am assuming you need to provide a cashier’s check and also get plates for the car before driving it off the lot, so to have a transaction like this occur in the same day a car gets delivered to a lot is not possible in my opinion. Regardless, the fact that they sold the car that they had ordered for me is unacceptable. My guess....someone else came in during the 4 months it took me to get this car and outbid me so they decided to screw me over. If this is how you would expect to be treated...than this is the place for you. My suggestion, get a quote from these guys then bring it to another dealer to have them match or beat it. Their excuse for selling my car? First it started with my name was not attached to the car. Well I know that was a lie, because they showed me paper work where it was. Next lie was that the sales person I worked with was not longer with the company. That was a lie too, because when I asked what my sales persons name was they had the wrong name. The last (and probably their “go to lie”) there was a computer problem. Once again, I realize that being screwed over is part of the car buying experience, I just didn't expect to be screwed over this bad. Go somewhere else if you have a chance these guys are major liars. If anyone wants anyone information about my experience with Mastria, please email me @ Mastria_lies@yahoo.com. The lies and deception go deeper than what I had time to write here and I will gladly share my story with you. More