Mastria Nissan

I have been to a number of dealerships in the past few weeks - and I have one "bad" experience and a few unpleasant ones to say the least. I have bought a number of new cars in the past. I knew exactly weeks - and I have one "bad" experience and a few unpleasant ones to say the least. I have bought a number of new cars in the past. I knew exactly what a wanted - the make, model, color (inside and out). I got so far as to purchase one at Nissan Village and I ended up cancelling the sale because of the way the employees were treating me - it was a terrible experience - I have never done that before in my life. The sales process here was pleasant and I can honestly say I have never said that before about purchasing a car whereas purchasing a car is a stressful experience even though the end result is good. The Finance Manager was very patient with me whereas I am not someone who makes quick decisions so I was a bit of a "pain" as far as the financial aspect of it - but he was very professional and very nice - he even returned my call on his day off. I would recommend this dealership because of my experience so far and I hope it continues on to the service department. I know my father brings my mother's car here to be serviced and he does nothing but brag about this place (and he is hard to please) so I am hoping everyone in service is just as pleasant to deal with ... not like Boch! More

I dreaded the process of going to buy a new or used car. I read some reviews of Mastria on line and decided to give them a shot. I was absolutely surprised at how I was greeted. There was no pressure. I was I read some reviews of Mastria on line and decided to give them a shot. I was absolutely surprised at how I was greeted. There was no pressure. I was welcomed in and offered coffee before anything else. The salesmen that was to help me asked me what I was looking for. He described where some of the vehicles I might be interested in and lead me to the area. He told me to take some time and look at vehicles I might be interested in. Shortly after he came out and asked me if anything caught my eye. No pressure. He described some of the options included with the vehicles I looked at and asked me what mattered most to me considering price and various options. I test drove a Sentra that I liked with the options I wanted and discussed what might be added. I felt completely comfortable. I decided on the car I wanted and financing worked with me for a couple of hours to get the financing package I wanted at the interest rate and loan period I also wanted. At no time did I feel pressure. I've never experienced that in 40 years of trying to buy a vehicle. Much different than what I experienced when buying a vehicle from Kia just down the road a bit. After all was said and done I was always treated with respect and courtesy. I would have no problem referring anyone to Mastria Nissan. -------------------------------------------------------------------------------- More

very good customer service with friendly knowledgable staff and the price i could afford. they were receptive to my needs as a consumer and local neighbor staff and the price i could afford. they were receptive to my needs as a consumer and local neighbor More

Don't think your dealing with a rookie here, even though you are. Dustin Eliason knew his information to a tee. And I was very impressed for someone who had only been in the business for a short period of t you are. Dustin Eliason knew his information to a tee. And I was very impressed for someone who had only been in the business for a short period of time to wow me like he did. I was able to test drive four vehicles within a small amount of time and he was immediately attentive to me when i asked for the help, which was also great because you don't feel pressured by the typical sales guy attitude to make a deal. I would refer all my friends here. Also I dealt with a Sales manager by the name of Jason Ferraro he was also quit helpful and worked with me to ensure they would not loose my business. And lets not forget DJ he was also incredible and walked me through the entire dealership showing me where and how i would get my car serviced. Last but not least I would like to thank the two F&I managers Mark and their newest colleague who were able to transfer all my information accurately and without a hitch. More

Awesome dealership!! I'm really happy with my recent purchase. DJ was down-to-earth and very helpful. He was not pushy at all and was understanding of my needs in a used car.I felt like he really listen purchase. DJ was down-to-earth and very helpful. He was not pushy at all and was understanding of my needs in a used car.I felt like he really listened to what I had to say. This dealership stayed after hours to help me complete my transaction and to answer all of my questions. When my car was not quite ready, DJ let me use a car from the lot for the day, so that I would not have to wait around. I totally reccommend this dealership and DJ specifically. More