Mastria Nissan

A very unpleasant experience - dealer to be avoided! I was shopping for a compact SUV and narrowed down to a CX-5 & Rogue. And tried to test drive both at nearby dealerships. After trying out CX-5 at a M I was shopping for a compact SUV and narrowed down to a CX-5 & Rogue. And tried to test drive both at nearby dealerships. After trying out CX-5 at a Mazda dealer, I went to Mastria Nissan to try out a Rogue. I had visited another Nissan dealer the day before and had a nice experience. I had called ahead and booked an appointment with one (Brian, I believe) of the salesguys. But when I went in to the showroom, that person was busy with another customer, so a woman showed me around instead. That person seemed nice enough to talk to and she also showed me a model that they had in stock, even though it wasnt the trim/color I wanted. Still I checked out the vehicle, evaluating the dealer. After we returned to the showroom, I decided to go and check out another Nissan dealer. That's when the experience turned south. She asked me to wait so my original contact can talk to me. I waited for 10 mins...still no sign, so I tried to leave. By this time, the woman I was dealing with earlier had taken my credit card to ensure that I would stay for negotiation(not sure what sort of practice is that!) I asked for the credit card back, and as she tried to get that, an arrogant guy, called himself the floor manager, i think, came over and sat down...didn't even ask me to sit down. Then he just mentioned a price for the model, and said that's how much it will cost. Since I had a better deal elsewhere, I said, that won't work, and that i wanted to leave. But he wouldn't let go. I asked for my credit card again. He totally ignored my request, and kept talking about him having to "locate" the car since he didnt have it in stock. And had the xxxxx to say "change the color the one we have in stock now and we can close the deal"...xxx! I was in no hurry to buy, and was really pissed at this time. I said I was uncomfortable dealing with him now, and just needed my card back. Still he kept going...that SOB! Then just to get him off, i threw out a price. And he said, ok, we can do it at that price...and that he would need take a non-refundable deposit of 500 to "locate" the car and get it in two days! If they had given my card back when I first asked I would have never looked back. But now, I ended up paying the deposit to get my card back...and I felt terrible having agreed to such a deal with that SOB...it was like he forced me into it. After I slept over the incident, the next day I called to cancel the booking...i waiting 24 hours before calling. During that time, I did not get a single call from the dealer on the status of my booking...they said they were going to get the car in 2 days, but didnt have any update for me in the 24 hours since i booked??? What sort of customer service is that? I cancelled that day...had to leave a voice message...and I left several voice messages for Chantel Veal...and she didn't call back - barring just once, leaving me a 'call me back' message. And inspite of me calling back again & again, no answer from her or her team. Its been two weeks since. I have been to many dealerships before, and this takes the prize for being the worst experience ever for me! i will certainly never set foot in a Mastria dealer again. NO THANK YOU! More

I brought my 2007 Sentra in to have the automatic transmission fluid level checked. The manual didn't show me how to find the dip stick, and it also said that I shouldn't use any other transmission f transmission fluid level checked. The manual didn't show me how to find the dip stick, and it also said that I shouldn't use any other transmission fluid than the Nissan brand, and that it should be checked out by a Nissan Service center. The service writer was surprisingly friendly and helpful. He didn't try to make me feel stupid, as is customary at most dealership service departments. He took down my information and directed me to a clean and comfortable waiting area. When my car was ready he came out and explained that the fluid level was just right and and clean and full. He walked me out to the garage and introduced me to th e mechanic, who showed me where the dip stick is hidden, and revealed the secret trick for latching and unlatching it. No charge. I asked them to replace a burnt tail light, which they did, and I was out of there in less than an hour. I've never had a better experience with a dealership service department. GENUINELY IMPRESSED! More

My girlfriend and I needed to buy a small utility van (asap) for her business. They had what we wanted on their lot. My issue is the amount of money they offered her for her trade. Her car was not even (asap) for her business. They had what we wanted on their lot. My issue is the amount of money they offered her for her trade. Her car was not even a year old and in excellent condition. KBB and NADA were in the same ball park on pricing. These salespeople at Mastria offered her $4300.00 less than what KBB and NADA said she should get for it. They kept talking about how much the car was worth at "auction prices" and some other crap. They jerked us around and nickel and dimed us to death, for almost an hour and when we were getting ready to walk out, they agreed on $1000.00 more for her trade (which was still $3300.00 under KBB and NADA pricing.) The only reason we did the "deal" was because we needed the utility van ASAP. The overall experience was horrible. I would NOT recommend this dealer to even my worst enemy. These people will not hesitate to rip you off. Be VERY aware. Take someone with you who they won't be able to intimidate. Had we had the time, we would have gone to another Nissan dealership to see if we could have received a better deal. Too bad we'll never find out. They put her trade on their lot for $27,875.00! That's a $7,878 dollar profit for them. I can understand that they have to make a profit but this is ridiculous! Talk about a bunch of crooks! I've never been so upset over a sales transaction as I am with this one and plan to file complaints with the BBB and the Attorney General's office. I will make sure everyone I know hears about our horrible experience. More

They are such liars and force you to buy a car...also very unprofessional ...my salesman keeps texting me and its not even about the car...harassment you think? STAY FAR FAR FAR FAR AWAY PLEASEEEEEEE!! very unprofessional ...my salesman keeps texting me and its not even about the car...harassment you think? STAY FAR FAR FAR FAR AWAY PLEASEEEEEEE!!!!!!!!!!!!!! More

My first experience with Mastria Nissan was through email where I ask for a quote on a specific vehicle listed. I was give a good quote and decided to visit the dealership. Once I test drove the vehicle I where I ask for a quote on a specific vehicle listed. I was give a good quote and decided to visit the dealership. Once I test drove the vehicle I had my trade-in evaluated and began to talk numbers. What I was told was that the quote given was for a base model not the actual car I wanted to purchase. Brian was not very informative when it came to the price of the car. He even mentioned that the quote for the 2013 Altima SV did not include the back-up camera or remote start which is a standard feature in the model. I began to ask lots of questions and was dismissed as if I did not know anything and should take his word on it. He proceeded to give me a very low price on my trade-in and when I wanted to discuss it further he dismissed me and said it was the final price. The silver lining is that I purchased a 2013 Nissan Altima an hour later from a very helpful and friendly staff at the Nissan World dealership in Dartmouth, MA. More

My experience with Mastria Nissan was arguably the best experience I've had at a car dealership. My sales consultants name was Evan and he was able to help me through each step in my car purchasing process experience I've had at a car dealership. My sales consultants name was Evan and he was able to help me through each step in my car purchasing process. I ended up leasing a maxima and because of my sales consultant care and dedication I could not have made a better decision. Thank again Mastria!! More

Very warm relaxed friendly greeting from Tony Pires (TJ) as I circled the gorgeous snow fighting machine while my Sentra was being serviced. Tony quickly answered questions and showed understanding over my as I circled the gorgeous snow fighting machine while my Sentra was being serviced. Tony quickly answered questions and showed understanding over my plight. Helped me realize this was it; the time to get the machine of my dreams. I was so convinced that he would be the right salesman / dealer to buy from that I walked in for service and ended up walking out with a new Xterra. Manager DJ closed the deal effectively, very quickly getting to the bottom line which was an Excellent price and trade; considerably lower than the list price and blue book price for the vehicle. The most impressive thing was, when receiving the new and prepped vehicle full of gas, Mastria did not just hand me the keys and wave goodbye like other dealers. Tony took a total of 2 hours going over the car with me and answering many questions, to make sure I understood every single detail of operation including 4WD and locking differential procedures. So instead of taking over a year to figure everything out, I left knowing how to use all features for safer and more efficient driving. Bruce Garcia manager was also very helpful and knowledgeable in answering a couple of detailed technical questions. Even though moving to Vermont, want to retain Mastria as my dealer. More

We went to a couple of dealerships before Mastria. We had a very strict budget and no other dealership seemed to want to work will us. Patrick worked with us to make sure we had the car we wanted in the pric a very strict budget and no other dealership seemed to want to work will us. Patrick worked with us to make sure we had the car we wanted in the price range we could afford. It was a great experience. We would recommend this dealership to our friends and family! More

DJ was able to find me the car that I love at the budget I can spend . I went to over 10 Other dealers even Lexus and no one was as friendly and helpful as him! I will bring my family and friends to see hi I can spend . I went to over 10 Other dealers even Lexus and no one was as friendly and helpful as him! I will bring my family and friends to see him and the service department is great especially Helder More