Mastria Nissan

Smoothest transaction Old car broke down got it towed to nissan realized i deserved a new vehicle talked to nick healey told him my situation and ended up getting a lovely Old car broke down got it towed to nissan realized i deserved a new vehicle talked to nick healey told him my situation and ended up getting a lovely altima! Great place of business More

Look Elsewhere Went in on Saturday December 6 to look for a Frontier Crew cab ,insisted on showing me the truck even though I own one.To avoid any misunderstanding , Went in on Saturday December 6 to look for a Frontier Crew cab ,insisted on showing me the truck even though I own one.To avoid any misunderstanding ,started out at 12,000 and my trade.Within 2 minutes was down to 8,000 said Id let them know.When I got home decided to go for deal,would I take different truck after insisting I see truck.The price changed from 8,000 to 9,460 for same list price truck,no thanks. I went to Brockton and got truck for 8,200. More

Criminals it's astounding an investigation with the Attorney General's office and better business bureau is not all over the news with these crooks.. they proba it's astounding an investigation with the Attorney General's office and better business bureau is not all over the news with these crooks.. they probably pay off the powers that be to keep their dirty deeds under wraps.. i highly suggest you look elsewhere when purchasing a new vehicle More

Worst buying experience ever I bought a used car at Mastria Nissan and waited 2 hours for a sticker. 3 days later my wife is driving out of the driveway and I notice there is no p I bought a used car at Mastria Nissan and waited 2 hours for a sticker. 3 days later my wife is driving out of the driveway and I notice there is no passenger side brake light. We checked the lights and found no directional also. I removed the panel in the trunk and the whole assembly for holding the lights is missing. How could this have passed inspection? Filed a complaint with the Registry and they tell the inspector they knew the assembly was missing and admitted the car should not have passed. They were supposedly going to tell me. WHEN? When my wife gets in an accident with my grandkids? Customer service is less than poor. Many other small things not handled correctly. Would give no stars if I could. Stay away from this dealer!!!!! No excuse for this. More

sticker and front end work Brought my vehicle in for an inspection sticker and front in work. I was in and out of there within 1.5 hours. From the sales staff to the service dep Brought my vehicle in for an inspection sticker and front in work. I was in and out of there within 1.5 hours. From the sales staff to the service department I am very very happy I chose Mastria Nissan. More

Above and Beyond !! Unlike some dealerships (Mcgee Chevrolet), the salespeople at Mastria Nissan provided a welcoming experience. They want to earn your loyalty as a cust Unlike some dealerships (Mcgee Chevrolet), the salespeople at Mastria Nissan provided a welcoming experience. They want to earn your loyalty as a customer. There is no one way deal, we calmly went back and forth on pricing until both parties were satisfied. Purchased a brand new Frontier for less money than an identical two year old Frontier listed at Mcgee. More

A very unpleasant experience - dealer to be avoided! I was shopping for a compact SUV and narrowed down to a CX-5 & Rogue. And tried to test drive both at nearby dealerships. After trying out CX-5 at a M I was shopping for a compact SUV and narrowed down to a CX-5 & Rogue. And tried to test drive both at nearby dealerships. After trying out CX-5 at a Mazda dealer, I went to Mastria Nissan to try out a Rogue. I had visited another Nissan dealer the day before and had a nice experience. I had called ahead and booked an appointment with one (Brian, I believe) of the salesguys. But when I went in to the showroom, that person was busy with another customer, so a woman showed me around instead. That person seemed nice enough to talk to and she also showed me a model that they had in stock, even though it wasnt the trim/color I wanted. Still I checked out the vehicle, evaluating the dealer. After we returned to the showroom, I decided to go and check out another Nissan dealer. That's when the experience turned south. She asked me to wait so my original contact can talk to me. I waited for 10 mins...still no sign, so I tried to leave. By this time, the woman I was dealing with earlier had taken my credit card to ensure that I would stay for negotiation(not sure what sort of practice is that!) I asked for the credit card back, and as she tried to get that, an arrogant guy, called himself the floor manager, i think, came over and sat down...didn't even ask me to sit down. Then he just mentioned a price for the model, and said that's how much it will cost. Since I had a better deal elsewhere, I said, that won't work, and that i wanted to leave. But he wouldn't let go. I asked for my credit card again. He totally ignored my request, and kept talking about him having to "locate" the car since he didnt have it in stock. And had the xxxxx to say "change the color the one we have in stock now and we can close the deal"...xxx! I was in no hurry to buy, and was really pissed at this time. I said I was uncomfortable dealing with him now, and just needed my card back. Still he kept going...that SOB! Then just to get him off, i threw out a price. And he said, ok, we can do it at that price...and that he would need take a non-refundable deposit of 500 to "locate" the car and get it in two days! If they had given my card back when I first asked I would have never looked back. But now, I ended up paying the deposit to get my card back...and I felt terrible having agreed to such a deal with that SOB...it was like he forced me into it. After I slept over the incident, the next day I called to cancel the booking...i waiting 24 hours before calling. During that time, I did not get a single call from the dealer on the status of my booking...they said they were going to get the car in 2 days, but didnt have any update for me in the 24 hours since i booked??? What sort of customer service is that? I cancelled that day...had to leave a voice message...and I left several voice messages for Chantel Veal...and she didn't call back - barring just once, leaving me a 'call me back' message. And inspite of me calling back again & again, no answer from her or her team. Its been two weeks since. I have been to many dealerships before, and this takes the prize for being the worst experience ever for me! i will certainly never set foot in a Mastria dealer again. NO THANK YOU! More

I brought my 2007 Sentra in to have the automatic transmission fluid level checked. The manual didn't show me how to find the dip stick, and it also said that I shouldn't use any other transmission f transmission fluid level checked. The manual didn't show me how to find the dip stick, and it also said that I shouldn't use any other transmission fluid than the Nissan brand, and that it should be checked out by a Nissan Service center. The service writer was surprisingly friendly and helpful. He didn't try to make me feel stupid, as is customary at most dealership service departments. He took down my information and directed me to a clean and comfortable waiting area. When my car was ready he came out and explained that the fluid level was just right and and clean and full. He walked me out to the garage and introduced me to th e mechanic, who showed me where the dip stick is hidden, and revealed the secret trick for latching and unlatching it. No charge. I asked them to replace a burnt tail light, which they did, and I was out of there in less than an hour. I've never had a better experience with a dealership service department. GENUINELY IMPRESSED! More

My girlfriend and I needed to buy a small utility van (asap) for her business. They had what we wanted on their lot. My issue is the amount of money they offered her for her trade. Her car was not even (asap) for her business. They had what we wanted on their lot. My issue is the amount of money they offered her for her trade. Her car was not even a year old and in excellent condition. KBB and NADA were in the same ball park on pricing. These salespeople at Mastria offered her $4300.00 less than what KBB and NADA said she should get for it. They kept talking about how much the car was worth at "auction prices" and some other crap. They jerked us around and nickel and dimed us to death, for almost an hour and when we were getting ready to walk out, they agreed on $1000.00 more for her trade (which was still $3300.00 under KBB and NADA pricing.) The only reason we did the "deal" was because we needed the utility van ASAP. The overall experience was horrible. I would NOT recommend this dealer to even my worst enemy. These people will not hesitate to rip you off. Be VERY aware. Take someone with you who they won't be able to intimidate. Had we had the time, we would have gone to another Nissan dealership to see if we could have received a better deal. Too bad we'll never find out. They put her trade on their lot for $27,875.00! That's a $7,878 dollar profit for them. I can understand that they have to make a profit but this is ridiculous! Talk about a bunch of crooks! I've never been so upset over a sales transaction as I am with this one and plan to file complaints with the BBB and the Attorney General's office. I will make sure everyone I know hears about our horrible experience. More

They are such liars and force you to buy a car...also very unprofessional ...my salesman keeps texting me and its not even about the car...harassment you think? STAY FAR FAR FAR FAR AWAY PLEASEEEEEEE!! very unprofessional ...my salesman keeps texting me and its not even about the car...harassment you think? STAY FAR FAR FAR FAR AWAY PLEASEEEEEEE!!!!!!!!!!!!!! More