Mastria Nissan

My girlfriend and I needed to buy a small utility van (asap) for her business. They had what we wanted on their lot. My issue is the amount of money they offered her for her trade. Her car was not even (asap) for her business. They had what we wanted on their lot. My issue is the amount of money they offered her for her trade. Her car was not even a year old and in excellent condition. KBB and NADA were in the same ball park on pricing. These salespeople at Mastria offered her $4300.00 less than what KBB and NADA said she should get for it. They kept talking about how much the car was worth at "auction prices" and some other crap. They jerked us around and nickel and dimed us to death, for almost an hour and when we were getting ready to walk out, they agreed on $1000.00 more for her trade (which was still $3300.00 under KBB and NADA pricing.) The only reason we did the "deal" was because we needed the utility van ASAP. The overall experience was horrible. I would NOT recommend this dealer to even my worst enemy. These people will not hesitate to rip you off. Be VERY aware. Take someone with you who they won't be able to intimidate. Had we had the time, we would have gone to another Nissan dealership to see if we could have received a better deal. Too bad we'll never find out. They put her trade on their lot for $27,875.00! That's a $7,878 dollar profit for them. I can understand that they have to make a profit but this is ridiculous! Talk about a bunch of crooks! I've never been so upset over a sales transaction as I am with this one and plan to file complaints with the BBB and the Attorney General's office. I will make sure everyone I know hears about our horrible experience. More

They are such liars and force you to buy a car...also very unprofessional ...my salesman keeps texting me and its not even about the car...harassment you think? STAY FAR FAR FAR FAR AWAY PLEASEEEEEEE!! very unprofessional ...my salesman keeps texting me and its not even about the car...harassment you think? STAY FAR FAR FAR FAR AWAY PLEASEEEEEEE!!!!!!!!!!!!!! More

My first experience with Mastria Nissan was through email where I ask for a quote on a specific vehicle listed. I was give a good quote and decided to visit the dealership. Once I test drove the vehicle I where I ask for a quote on a specific vehicle listed. I was give a good quote and decided to visit the dealership. Once I test drove the vehicle I had my trade-in evaluated and began to talk numbers. What I was told was that the quote given was for a base model not the actual car I wanted to purchase. Brian was not very informative when it came to the price of the car. He even mentioned that the quote for the 2013 Altima SV did not include the back-up camera or remote start which is a standard feature in the model. I began to ask lots of questions and was dismissed as if I did not know anything and should take his word on it. He proceeded to give me a very low price on my trade-in and when I wanted to discuss it further he dismissed me and said it was the final price. The silver lining is that I purchased a 2013 Nissan Altima an hour later from a very helpful and friendly staff at the Nissan World dealership in Dartmouth, MA. More

My experience with Mastria Nissan was arguably the best experience I've had at a car dealership. My sales consultants name was Evan and he was able to help me through each step in my car purchasing process experience I've had at a car dealership. My sales consultants name was Evan and he was able to help me through each step in my car purchasing process. I ended up leasing a maxima and because of my sales consultant care and dedication I could not have made a better decision. Thank again Mastria!! More

Very warm relaxed friendly greeting from Tony Pires (TJ) as I circled the gorgeous snow fighting machine while my Sentra was being serviced. Tony quickly answered questions and showed understanding over my as I circled the gorgeous snow fighting machine while my Sentra was being serviced. Tony quickly answered questions and showed understanding over my plight. Helped me realize this was it; the time to get the machine of my dreams. I was so convinced that he would be the right salesman / dealer to buy from that I walked in for service and ended up walking out with a new Xterra. Manager DJ closed the deal effectively, very quickly getting to the bottom line which was an Excellent price and trade; considerably lower than the list price and blue book price for the vehicle. The most impressive thing was, when receiving the new and prepped vehicle full of gas, Mastria did not just hand me the keys and wave goodbye like other dealers. Tony took a total of 2 hours going over the car with me and answering many questions, to make sure I understood every single detail of operation including 4WD and locking differential procedures. So instead of taking over a year to figure everything out, I left knowing how to use all features for safer and more efficient driving. Bruce Garcia manager was also very helpful and knowledgeable in answering a couple of detailed technical questions. Even though moving to Vermont, want to retain Mastria as my dealer. More

We went to a couple of dealerships before Mastria. We had a very strict budget and no other dealership seemed to want to work will us. Patrick worked with us to make sure we had the car we wanted in the pric a very strict budget and no other dealership seemed to want to work will us. Patrick worked with us to make sure we had the car we wanted in the price range we could afford. It was a great experience. We would recommend this dealership to our friends and family! More

DJ was able to find me the car that I love at the budget I can spend . I went to over 10 Other dealers even Lexus and no one was as friendly and helpful as him! I will bring my family and friends to see hi I can spend . I went to over 10 Other dealers even Lexus and no one was as friendly and helpful as him! I will bring my family and friends to see him and the service department is great especially Helder More

I have been to a number of dealerships in the past few weeks - and I have one "bad" experience and a few unpleasant ones to say the least. I have bought a number of new cars in the past. I knew exactly weeks - and I have one "bad" experience and a few unpleasant ones to say the least. I have bought a number of new cars in the past. I knew exactly what a wanted - the make, model, color (inside and out). I got so far as to purchase one at Nissan Village and I ended up cancelling the sale because of the way the employees were treating me - it was a terrible experience - I have never done that before in my life. The sales process here was pleasant and I can honestly say I have never said that before about purchasing a car whereas purchasing a car is a stressful experience even though the end result is good. The Finance Manager was very patient with me whereas I am not someone who makes quick decisions so I was a bit of a "pain" as far as the financial aspect of it - but he was very professional and very nice - he even returned my call on his day off. I would recommend this dealership because of my experience so far and I hope it continues on to the service department. I know my father brings my mother's car here to be serviced and he does nothing but brag about this place (and he is hard to please) so I am hoping everyone in service is just as pleasant to deal with ... not like Boch! More