Mastria GMC Cadillac - Service Center

Had a great experience with Scott in service. Next day appointment for a recall I needed done. Thanks again! Next day appointment for a recall I needed done. Thanks again! More

WILL WAS AWESOME! I bought a Buick Encore a few months ago and Will was amazing! From the moment my husband and i walked through the door, he greeted us and was a great I bought a Buick Encore a few months ago and Will was amazing! From the moment my husband and i walked through the door, he greeted us and was a great person to work with! He kept us informed with every single step along the way, and helped us with OnStar set up in side the car, there isn't a better person to work with there! More

Two faced Brought my new car in for a new battery twice and the 2nd time I got a new battery which solved the difficult starting problem but someone in the shop Brought my new car in for a new battery twice and the 2nd time I got a new battery which solved the difficult starting problem but someone in the shop decided to take my car and dump the clutch at high revs {speculation) and damaged the clutch ,pressure plate and flywheel , I say speculation because I did not witness the act that caused the damage . Any way I bring the car in and the entire hydraulic clutch assist is replaced ,then the transmission taken out that revealed the damage that had been done to the parts . I unfortunately voiced my concerns about what had happened , and I was immediately treated like a leper , I wanted out of the car{3500 miles) and they offered me 12 thousand less than it was worth on a trade in , even though the next day they rethought themselves and added another 10 thousand to the offer . I went to another dealership the next day and got a proper offer and bought another vehicle . More

Truck vibrations Known vibrations in truck. Dealer had truck for 2 days the 1st visit and 3 days the 2nd visit. Mechanics can feel the vibrations but can't find the pr Known vibrations in truck. Dealer had truck for 2 days the 1st visit and 3 days the 2nd visit. Mechanics can feel the vibrations but can't find the problem. On 1st visit they rotated the tires. The second visit they said there is nothing they can do, but they did test drive new trucks with similar features and they vibrated too. So therefore it is Normal ?!? I have called corporate and awaiting a ' master tech ' to further evaluate. Not to mention someone scratched my steering wheel and I had also had to bring my truck in 4 times prior for a faulty front sensor that a master tech had to finally fix. I just had the airbag recall fixed and I have been experiencing the front sensor turning on and off by itself. Also there is noise from rear end area and mechanic said it was a normal noise. My last truck with 90000 miles on it didn't make noise!?!? I think I bought a lemon !!! Sincerely More

Service I purchased a CTS several year ago, that broke down on me and spent September-December at the dealership while they were " fixing it". I literally had I purchased a CTS several year ago, that broke down on me and spent September-December at the dealership while they were " fixing it". I literally had a loaner more than my own car- they continuously told me it was " fixed" I drive all of the way there only to have my car continuously break down over and over and over again! ( ONE time it broke down just after I left the dealership and got on the highway- 2 exits away) Stupid me traded in that car for a brand new ATS less than 2, years ago and where is my car? Back at Mastria! I broke down Saturday, called them to come get the car and bring me a loaner and initially they told me to call AAA! Then they hung up on me and 12 additional attempts later I finally spoke with someone in service. I was told a tow and a loaner were on the way and would be to me in 40 mins. 135 minutes later, after sitting in the freezing cold the tow and car showed up. I got a low end loaner and 6 days later I get a daily phone call stating that my engine is apart, they don't know what's wrong or how to fix it, but they'lol keep trying. More

I am writing about my horrible experiences with this I am writing about my horrible experiences with this dealership and I would very much like for this to reach Rick Mastria. I want him to be aware of I am writing about my horrible experiences with this dealership and I would very much like for this to reach Rick Mastria. I want him to be aware of the kinds of employees he has in his service and sales department. In 2010 I purchased a Buick Lacrosse from Mastria with an extended warranty. They did not offer me a fair trade for my current vehicle which was a xxx-V so my husband had to talk with another dealership to purchase it outright. I was in love with my custom ordered Buick. I was not however in love with the service department. My first experience was a few months after I purchased the car and there was an issue with the cooling blower in my seat. The service tech took all of the information and did not offer me a rental as I explained I needed to go to work. I asked for a rental and one was provided reluctantly with no charge. My car was repaired and picked up the next day. The following month I had an issue with my plug not working properly as well as a harsh shift from first to second from a stop. The plug was fixed the shift issue I was told could not be duplicated. I was not offered a rental again. I still had the shift issue but didn't know what else to do except drive my car that I needed for every day travel. While bringing in my car for the third oil change and then an alignment I mentioned that I still had a shift issue, the back plug still didn't work properly and the clock would not stay on the correct time. None of that was fixed even though they said the clock had been reprogrammed. In October 2012 while briinging it in for an oil change I noticed that my car made a loud noise while turning and my USB was now also not working. None of these issues were addressed. It is only because I loved my car that I kept it and was hoping to eventually get these issues addressed but the service technicians always made me feel like I was crazy especially with the next issue. One day while pulling out of my garage. I noticed(on my brand new garage floor) that there was a pink fluid. It was also making noises and I called to have it looked at. My navigation was also not working properly which had been going on for awhile.. The technician replaced my whole radio unit(which was an inconvenience as I lost over 1000 songs I had stored on the HDD. It seemed to fix the navigation problem however I was told there was no leak and it must have been from another vehicle. Again making me feel crazy I explained my car was the only one that goes in that spot. This pink fluid happened for months randomly and the noises only got worse. I brought the car back in the following month and was told the same thing...no leaks and the noises couldn't be checked because one tire had a bubble. My husband said we have tires for life. Guess what that didnt cover it! We picked up our car once again very upset. After five more leaks I brought it again two more times and I was beyond frustrated. I brought in the mat I placed under the car that was soiled pink. I took a picture of it and showed the technician finally they said it was the water pump and it was replaced. To take atleast 10 trips back and forth out of my way for an issue that should have been addressed is disgusting. My next issue was getting into my car one morning and having no juice whatsoever. My car would not start and the lights were going crazy. We were able to finally jump it and get it to the dealer. The battery was replaced but it was only a quick fix...a couple weeks later I had he same issue and this time had to have the vehicle towed to Mastria. I was told there was an internal failure and that now past my regular warranty I had to pay for a deductible! Again this was something that should have already been fixed. I had no choice but to pay mind you I was onky 1k over the 50k warranty mark. Now shelling out more money than I should be and fighting to get rentals each time not to mention being inconvenienced I was very dissapointed with my once beloved car. Lets now talk about my last and finla experience with this sad service department. My car's noises were getting so much worse to the point it was embarressing to drive. On November 11 of this year I brought my car in and explained again of all of the issues and the noises. We were called later in the day and told that it was because whomever did the last oil change shorted us and we were 3 quarts low on oil. Mastria is the only dealership to touch my car so apparently you shorted me oil. My husband explained that and the guy was very condesending and stated there would be a diagnostic fee. My husband explained we should not be charged and that I would call if I wanted them to do the oil change. I called and asked for an oil change and the tech was again condesending. Me and my husband looked at some Cadillacs but were treated a bit poorly from the sales manager so we figured we wouldn't bother looking further there. Now the last part in this story is by far the worst to me. I went in to pick up my vehicle in the early morning and was surprised to see all of the techs and service reps hanging around talking. They were talking bad about a customer and his wife who called back to have the oil change done! I am appauled that with such pooor service they have the nerve to talk openly in front of other customers about me and my car! I let them know how horrible and unprofessional that was and I said I was looking to purchase a new vehicle just to never have to deal with their service again. I meant it! I picked up my new Lexus yesterday and I had the best experience with sales and service in my life. More