Mastria GMC Cadillac

Wasted time and gas just to be told NO after I was told yes I was looking at a 2007 Cadillac Escalade ESV. I called in and filled out a application online. I told them the down payment amount as well as giving I was looking at a 2007 Cadillac Escalade ESV. I called in and filled out a application online. I told them the down payment amount as well as giving them my pay stubs. I drove all the way from New Haven Ct. By the time i got there they told me the car had been sold. Mind you I already put down $100 to hold the car for me until the next day. So they told the guy they sold it to i was there first. They told me they would give me an opportunity to buy the vehicle first. Then they tell me they have to see if i qualify (xxx) THEY TOLD ME I QUALIFIED THE DAY BEFORE!!!!!! So they ran some scheme about how I can't afford the car and I would need a cosigner. I didn't have a cosigner so I couldn't purchase the vehicle. Wast of gas money and time. However I found another dealer with a newer model of the Cadillac and got a better deal, they wanted too much for the 07 and I got an 09 for pretty much the same price. More

Horrible Experience!! I just had a horrible experience with Mastria which dragged on for 10 days due to management's dishonest, manipulative actions. I strongly urge peopl I just had a horrible experience with Mastria which dragged on for 10 days due to management's dishonest, manipulative actions. I strongly urge people to stay away from this dealership. Once I finally walked away from the "crooked deal" I was able to negotiate a telephone purchase with another dealership which took 15 minutes. We negotiated a deal with Mastria, for a vehicle in NJ, with a salesman, then was told that we would lose a $1,500 rebate if we wanted the 0% financing. As we were leaving we were introduced to the sales manager, Paul Deppisch, who told us that he could absorb $600 of the rebate but that was the best that he could do. We called back a few days later and were told that the deal was the best that they could do. We agreed and put a deposit on the vehicle. The dealership was supposed to contact me first thing the next morning to update me on the timing of the swap. After not hearing anything all day I called the salesman and was told that the "vehicle was no longer available, the dealership had not updated its inventory", but they had some "more expensive vehicles that they could offer me". The lack of communication from the dealership gave me a feeling that something was up so I asked another dealership to do a search and found out that the vehicle was in fact available. We then contacted manager Robert Lefrancois and told him that we knew the vehicle was available. He said that the NJ dealership did not want to do a swap at the end of the month (this was taking place on the 31st) and to call them on the 1st. I made multiple calls to Rob on the 1st and did not get any response. However, he did have the salesman call me to again offer me more expensive vehicles. After demanding a phone call from management for the next morning, the salesman called and said that the swap would go thru on Monday and that we would need to come down and do the paperwork. I asked for confirmation on the price and financing terms. He noted that we would have to "revisit" that as it was now a new month. I responded that we had left the deposit on the 29th and that Mastria was responsible for dragging this into the next month. For 2 days we asked for an email confirmation on the price and financing terms. We received the specs, info on the rebates available, but no price. It became very apparent to us that Mastria had no intention of sticking to the price and financing terms that we had agreed upon at the time of the deposit. Their plan was to charge us the non-refundable deposit, get the car from NJ, then have us go in and find out that the price was not what we agreed upon. At that time we would be faced with losing our deposit, or be bullied into paying a higher price. At that time I emailed the 2 managers and salesman, backed out of the "deal" and let them know about our dissatisfaction. Of course, I never received an apology. This "deal" went on for 10 days. My husband and I have purchased 4 cars, 2 new and 2 used, in the last 11 months. We have probably been to 20 dealership and never dealt with such an unprofessional, dishonest dealership. I would also like to note that I am not naming the salesman as he was used by management as a pawn. He is a nice guy who was put in the middle because Paul and Rob did not have the decency to be honest with us. Unless you want to be manipulated, lied to, and treated with no respect, I urge you to stay far away from this dealership. More

Stay Far Away From This Dealership They purchase used cars at auction and don't verify if they have clean titles from New York! It happened to me and it could easily happen to you! I go They purchase used cars at auction and don't verify if they have clean titles from New York! It happened to me and it could easily happen to you! I got screwed and you could too! Check out my full review on Yelp More

I am writing about my horrible experiences with this I am writing about my horrible experiences with this dealership and I would very much like for this to reach Rick Mastria. I want him to be aware of I am writing about my horrible experiences with this dealership and I would very much like for this to reach Rick Mastria. I want him to be aware of the kinds of employees he has in his service and sales department. In 2010 I purchased a Buick Lacrosse from Mastria with an extended warranty. They did not offer me a fair trade for my current vehicle which was a xxx-V so my husband had to talk with another dealership to purchase it outright. I was in love with my custom ordered Buick. I was not however in love with the service department. My first experience was a few months after I purchased the car and there was an issue with the cooling blower in my seat. The service tech took all of the information and did not offer me a rental as I explained I needed to go to work. I asked for a rental and one was provided reluctantly with no charge. My car was repaired and picked up the next day. The following month I had an issue with my plug not working properly as well as a harsh shift from first to second from a stop. The plug was fixed the shift issue I was told could not be duplicated. I was not offered a rental again. I still had the shift issue but didn't know what else to do except drive my car that I needed for every day travel. While bringing in my car for the third oil change and then an alignment I mentioned that I still had a shift issue, the back plug still didn't work properly and the clock would not stay on the correct time. None of that was fixed even though they said the clock had been reprogrammed. In October 2012 while briinging it in for an oil change I noticed that my car made a loud noise while turning and my USB was now also not working. None of these issues were addressed. It is only because I loved my car that I kept it and was hoping to eventually get these issues addressed but the service technicians always made me feel like I was crazy especially with the next issue. One day while pulling out of my garage. I noticed(on my brand new garage floor) that there was a pink fluid. It was also making noises and I called to have it looked at. My navigation was also not working properly which had been going on for awhile.. The technician replaced my whole radio unit(which was an inconvenience as I lost over 1000 songs I had stored on the HDD. It seemed to fix the navigation problem however I was told there was no leak and it must have been from another vehicle. Again making me feel crazy I explained my car was the only one that goes in that spot. This pink fluid happened for months randomly and the noises only got worse. I brought the car back in the following month and was told the same thing...no leaks and the noises couldn't be checked because one tire had a bubble. My husband said we have tires for life. Guess what that didnt cover it! We picked up our car once again very upset. After five more leaks I brought it again two more times and I was beyond frustrated. I brought in the mat I placed under the car that was soiled pink. I took a picture of it and showed the technician finally they said it was the water pump and it was replaced. To take atleast 10 trips back and forth out of my way for an issue that should have been addressed is disgusting. My next issue was getting into my car one morning and having no juice whatsoever. My car would not start and the lights were going crazy. We were able to finally jump it and get it to the dealer. The battery was replaced but it was only a quick fix...a couple weeks later I had he same issue and this time had to have the vehicle towed to Mastria. I was told there was an internal failure and that now past my regular warranty I had to pay for a deductible! Again this was something that should have already been fixed. I had no choice but to pay mind you I was onky 1k over the 50k warranty mark. Now shelling out more money than I should be and fighting to get rentals each time not to mention being inconvenienced I was very dissapointed with my once beloved car. Lets now talk about my last and finla experience with this sad service department. My car's noises were getting so much worse to the point it was embarressing to drive. On November 11 of this year I brought my car in and explained again of all of the issues and the noises. We were called later in the day and told that it was because whomever did the last oil change shorted us and we were 3 quarts low on oil. Mastria is the only dealership to touch my car so apparently you shorted me oil. My husband explained that and the guy was very condesending and stated there would be a diagnostic fee. My husband explained we should not be charged and that I would call if I wanted them to do the oil change. I called and asked for an oil change and the tech was again condesending. Me and my husband looked at some Cadillacs but were treated a bit poorly from the sales manager so we figured we wouldn't bother looking further there. Now the last part in this story is by far the worst to me. I went in to pick up my vehicle in the early morning and was surprised to see all of the techs and service reps hanging around talking. They were talking bad about a customer and his wife who called back to have the oil change done! I am appauled that with such pooor service they have the nerve to talk openly in front of other customers about me and my car! I let them know how horrible and unprofessional that was and I said I was looking to purchase a new vehicle just to never have to deal with their service again. I meant it! I picked up my new Lexus yesterday and I had the best experience with sales and service in my life. More

I would recommend the salesman I had to anyone his name was Paul Oliveria. He was willing to listen to what vehicle I wanted and all the stuff that I needed. He promised everything to happen the way it was was Paul Oliveria. He was willing to listen to what vehicle I wanted and all the stuff that I needed. He promised everything to happen the way it was suppose to. He was really good and easy going, very friendly and great with me. I am just wwaiting on fog lights that they ordered for my GMC sierra because they were broken. So a great experience so far until the fog lights are installed. More

Drove from pretty far away, test drove the car I was looking at and wanted make a deal, salesman was extremely disrespectful. They offered me less than half of book value for my trade in and acted as i looking at and wanted make a deal, salesman was extremely disrespectful. They offered me less than half of book value for my trade in and acted as if I clearly couldn't afford the car I was interested in. On top of this, when I was leaving I came out to my car to find the license plates on my car were gone. It turned out they mixed up my car with another car that was being traded in. Overall completely unprofessional and uncomfortable experience. Would not go back to this dealer for any car no matter how great a deal they were offering. More

I booked a test drive. When I arrived the car was not ready. I met with Paul, the manager who could not find a sales person anywhere. When he did the car was buried up front not ready the go for the appo ready. I met with Paul, the manager who could not find a sales person anywhere. When he did the car was buried up front not ready the go for the appointment I had. Then the car would not start. No apologies for my wasted time. Why sched appointments and don't you think that they should make sure the car works before offering it for sale. More

My husband and I had worked with Bill on a prior purchase and he was the primary reason for going back this time. He is the total opposite of the "car salesman" we all have dealt with in the past. He is and he was the primary reason for going back this time. He is the total opposite of the "car salesman" we all have dealt with in the past. He is truly the best representation of any car dealer we've ever dealt with. Absolutely no pressure, upfront honesty, willing to go out of his way to make the car buying process a truly enjoyable experience. He should give lessons to every car salesman out there to show them how it should be done. No wonder he's succcessful at his trade. Thank you, Bill. We will be back! Deb and Bob Brown More

I bought a 2011 Yukon. The sale of the vehicle was great. Very fast and to the point. After taking delivery of this truck I found out it had been in an accident as well as used as a rental care by the previo Very fast and to the point. After taking delivery of this truck I found out it had been in an accident as well as used as a rental care by the previous owner. None of this was told to me at the time of sale. Paul Oliviera assured me that this vehicle was "perfect". After 3 trips to the service dept for multiple problems i brought all of this to the managers attention.(Bill Fegley). Bill proceeded to intimidate me in the lot saying "it's fixed the wreck is not our problem". M y wife witnessed the entire altercation. Today I sat down with Rick Mastria himself and was told that it will cost me a few thousand dollars to "get out from under it". So 30k buys you a previosly rented and wrecked vehicle from Mastria Gmc. More

This my first truck bought from Bill , my second vehicle bought from Mastria . Bill Oneil was definitely hired for his professional and personal manner. I felt like Bill was working for me. Bill thanks you bought from Mastria . Bill Oneil was definitely hired for his professional and personal manner. I felt like Bill was working for me. Bill thanks you for all your help it was a pleasure .From your new friends at Capeway Nursery. John Akstin More