Mastria GMC Cadillac

Purchasing my new vehicle at Mastria My husband and I purchased 2 new vehicles from Mastria and were more then satisfied with the service we received! We are very happy with our purchases My husband and I purchased 2 new vehicles from Mastria and were more then satisfied with the service we received! We are very happy with our purchases and never once felt pressured by anyone in the dealership which is important to me I want to enjoy buying a vehicle and take my time making the right decisions and not be pressured into anything. We had a very knowledgable sales consultant Paul Oliveira that helped us through our entire purchase. I will be recommending Mastria to our friends and family! More

Above and beyond! Amazing salesmanship and service. Mario went above and beyond for my "New to me" purchase of my 2013 Ford Focus. They were detailing my new car and fo Amazing salesmanship and service. Mario went above and beyond for my "New to me" purchase of my 2013 Ford Focus. They were detailing my new car and found a small dent. Mario went ahead and pushed back the delivery date a few days and had the dent fixed. He could have easily sent the car out with the small damage but went above and beyond to make the car perfect! Couldn't be more happier with his service. I will be recommending family and friends to deal with him for their vehicles. Thanks Mario! We love the car!!! More

Excellent and seamless purchase I had a wonderful experience at Mazda Mastria. Dereck Viveiros, my salesman was very friendly and helpful. He did everything he could to ensure that I I had a wonderful experience at Mazda Mastria. Dereck Viveiros, my salesman was very friendly and helpful. He did everything he could to ensure that I got the right vehicle. Overall great experience! More

Experience My experience was awesome, mario ferreira was so helpful and friendly, they went over the top to benefit me in the end. Im so thankful i went there My experience was awesome, mario ferreira was so helpful and friendly, they went over the top to benefit me in the end. Im so thankful i went there More

Excellent and seamless purchase from one lease to another I've been going to Mastria for about 2 years for all my scheduled maintenance and found their service department to be very friendly and accommodating I've been going to Mastria for about 2 years for all my scheduled maintenance and found their service department to be very friendly and accommodating. I wanted to trade in my lease early and get into a truck. Dave Travis worked hard to get the deal done and with in a couple hours, I was the proud owner of a gorgeous 2015 GMC Sierra. Thanks Dave. PS, there is a flawless 2013 Buick Verano I traded in sitting on the lot. More

Great Experience I went to Mastria to check out a truck they had listed for sale. I went down on a Saturday afternoon to look at the truck and take it for a test drive I went to Mastria to check out a truck they had listed for sale. I went down on a Saturday afternoon to look at the truck and take it for a test drive. James Conti was my salesman and did everything he could in order to get me into the truck I wanted. I had been looking for a truck like the one I found at Mastria for months. I'd also like to thank Paul Deppisch the sales manager and Ronald Hold the GM for working with me. Great people and great experience! More

Service I purchased a CTS several year ago, that broke down on me and spent September-December at the dealership while they were " fixing it". I literally had I purchased a CTS several year ago, that broke down on me and spent September-December at the dealership while they were " fixing it". I literally had a loaner more than my own car- they continuously told me it was " fixed" I drive all of the way there only to have my car continuously break down over and over and over again! ( ONE time it broke down just after I left the dealership and got on the highway- 2 exits away) Stupid me traded in that car for a brand new ATS less than 2, years ago and where is my car? Back at Mastria! I broke down Saturday, called them to come get the car and bring me a loaner and initially they told me to call AAA! Then they hung up on me and 12 additional attempts later I finally spoke with someone in service. I was told a tow and a loaner were on the way and would be to me in 40 mins. 135 minutes later, after sitting in the freezing cold the tow and car showed up. I got a low end loaner and 6 days later I get a daily phone call stating that my engine is apart, they don't know what's wrong or how to fix it, but they'lol keep trying. More

Still have an unregistered car!!!!!!! My Husband (Remi Talbot) went to Mastria to buy our 2014 GMC Terrain on 11-29-14. We have done business with them in the past and swore we would nev My Husband (Remi Talbot) went to Mastria to buy our 2014 GMC Terrain on 11-29-14. We have done business with them in the past and swore we would never go there again. However, we did, like idiots! Here it is December 16, 2014 and we still do not have the GMC we purchased on 11-29-14 registered or inspected due to the lack of knowledge of the people at Mastria. They have had to fax us a purchase contract for the 3rd time with a new date to protect us just in case we happened to get stopped by the cops for no plate sticker or inspection sticker. I have a specialty plate and do to that they can't seem to figure out how to register this vehicle and get the correct paperwork from the previous lease company! What the xxxx is going on here? I hope the owner of Mastria sees this review and does something about this TODAY!!!!!! We turned in our lease vehicle when we purchased the new vehicle, however we are now paying insurance on 3 vehicles, one which we do not have anymore due to the incompetence of the Mastria people!!!!! Until the paperwork is completed we will continue to pay insurance on 3 vehicles one of which Mastria has back and has sold already!!!!!! What a way to do business!!!!! More

Wasted time and gas just to be told NO after I was told yes I was looking at a 2007 Cadillac Escalade ESV. I called in and filled out a application online. I told them the down payment amount as well as giving I was looking at a 2007 Cadillac Escalade ESV. I called in and filled out a application online. I told them the down payment amount as well as giving them my pay stubs. I drove all the way from New Haven Ct. By the time i got there they told me the car had been sold. Mind you I already put down $100 to hold the car for me until the next day. So they told the guy they sold it to i was there first. They told me they would give me an opportunity to buy the vehicle first. Then they tell me they have to see if i qualify (xxx) THEY TOLD ME I QUALIFIED THE DAY BEFORE!!!!!! So they ran some scheme about how I can't afford the car and I would need a cosigner. I didn't have a cosigner so I couldn't purchase the vehicle. Wast of gas money and time. However I found another dealer with a newer model of the Cadillac and got a better deal, they wanted too much for the 07 and I got an 09 for pretty much the same price. More

Horrible Experience!! I just had a horrible experience with Mastria which dragged on for 10 days due to management's dishonest, manipulative actions. I strongly urge peopl I just had a horrible experience with Mastria which dragged on for 10 days due to management's dishonest, manipulative actions. I strongly urge people to stay away from this dealership. Once I finally walked away from the "crooked deal" I was able to negotiate a telephone purchase with another dealership which took 15 minutes. We negotiated a deal with Mastria, for a vehicle in NJ, with a salesman, then was told that we would lose a $1,500 rebate if we wanted the 0% financing. As we were leaving we were introduced to the sales manager, Paul Deppisch, who told us that he could absorb $600 of the rebate but that was the best that he could do. We called back a few days later and were told that the deal was the best that they could do. We agreed and put a deposit on the vehicle. The dealership was supposed to contact me first thing the next morning to update me on the timing of the swap. After not hearing anything all day I called the salesman and was told that the "vehicle was no longer available, the dealership had not updated its inventory", but they had some "more expensive vehicles that they could offer me". The lack of communication from the dealership gave me a feeling that something was up so I asked another dealership to do a search and found out that the vehicle was in fact available. We then contacted manager Robert Lefrancois and told him that we knew the vehicle was available. He said that the NJ dealership did not want to do a swap at the end of the month (this was taking place on the 31st) and to call them on the 1st. I made multiple calls to Rob on the 1st and did not get any response. However, he did have the salesman call me to again offer me more expensive vehicles. After demanding a phone call from management for the next morning, the salesman called and said that the swap would go thru on Monday and that we would need to come down and do the paperwork. I asked for confirmation on the price and financing terms. He noted that we would have to "revisit" that as it was now a new month. I responded that we had left the deposit on the 29th and that Mastria was responsible for dragging this into the next month. For 2 days we asked for an email confirmation on the price and financing terms. We received the specs, info on the rebates available, but no price. It became very apparent to us that Mastria had no intention of sticking to the price and financing terms that we had agreed upon at the time of the deposit. Their plan was to charge us the non-refundable deposit, get the car from NJ, then have us go in and find out that the price was not what we agreed upon. At that time we would be faced with losing our deposit, or be bullied into paying a higher price. At that time I emailed the 2 managers and salesman, backed out of the "deal" and let them know about our dissatisfaction. Of course, I never received an apology. This "deal" went on for 10 days. My husband and I have purchased 4 cars, 2 new and 2 used, in the last 11 months. We have probably been to 20 dealership and never dealt with such an unprofessional, dishonest dealership. I would also like to note that I am not naming the salesman as he was used by management as a pawn. He is a nice guy who was put in the middle because Paul and Rob did not have the decency to be honest with us. Unless you want to be manipulated, lied to, and treated with no respect, I urge you to stay far away from this dealership. More