Mastria GMC Cadillac

Amazing experience with all & perfect truck! Thank you James Wow, I really hope you read this, this is NOT what was expected. I pulled in, not needing a truck, loved mine, but I did need something bigger - for Wow, I really hope you read this, this is NOT what was expected. I pulled in, not needing a truck, loved mine, but I did need something bigger - for towing. So I figured I'd just see what they had. I drove around & saw it; a 2012 GMC 3500, diesel, dually - Denali, in white! The exact truck on my "Wish" list. But my truck still had a loan on it, so a "wish" is all it was, I thought. Nope! James, my salesman, showed me the truck, but didn't just give me a recited page of info. He was very social, seemed truly interested in why I needed it, then after knowing that (I'm into rock crawling), I could tell he was actually interested in knowing more about the sport. It was relaxing knowing that I could have a regularl conversation about something other than someone saying "buy the truck" over & over again. Long story short (I'm just so happy with this, as it's not normal, haha) I spoke with not only him, but the sales manager as well; yes, I was nervous when he walked over, as that's usually when the "push" really comes, but it didn't. He wanted to just chat, make sure I had a great experience, asked how I liked the truck & told me that if there was anything he could do go help, let him know. I went home with a great feeling. Everyone, not just James & Paul, were kind, everyone had smiles, there were no awkward silences (there were plenty of customers there too, some taking test drives, some taking their new cars home, it gave me a good vibe). The next day, I went back & bought the truck! I got thousands more for my trade than anyone else had ever offered (went to two other dealers with in the past 4mo). Also, their truck was priced $3,000 below retail value! *All my research, not from them. So, I had to go to the dreaded finance office. But... No dread there! I ALWAYS have the Clear Bra (protects front from rock chips) and Resist-All (as I hate sap!), but I have always done that on my own; didn't have to! They offer it there, for so much less than what I would have paid. So between that and my extended warranty that raised my payment by $8 a month (totally worth it), I was told that they waive the deductible when the warranty work is done with them. Rock on! Thank you Steve! I know, my 'Short Story' was a bit long, but being in the equine industry, I'm big on being in depth with details. I hated going to dealerships, I'm a girl, no that shouldn't matter, but our subconscious sometimes tells us other wise. Not with Mastria! I'd send my mom, daughter, best friend & stranger there, nothing was shown but respect. No not everyone is going to like everywhere and yes, with reviews, you only get one side of the story. Hopefully you go see James, Paul, Steve (Brian too, my service rep that scheduled the clear bra and FREE loaner for me, so I didn't have to wait for it) & the rest of the crew on your next car shopping trip. I'm pretty close, but even if I move 1000 miles away, I would make a vacation of it & come see them for my next truck. Thank you everyone! Best wishes for 2016! More

Great, Professional, and Efficient I’ve spent quite some time looking for a vehicle that would meet all my expectations. I’ve also searched for a dealership that was not just trying to I’ve spent quite some time looking for a vehicle that would meet all my expectations. I’ve also searched for a dealership that was not just trying to sell a product, but focused on what works for me. Mario Ferreira was very efficient and to the point when it came time to purchase my 2015 Cadillac. He took time to show me the features and explained the value of the purchase. What drove my decision was his professionalism and Can Do attitude. He worked well with my schedule and maximized the free time we had to finalize paperwork. If you’re looking for someone to ensure that you get to the point and find a vehicle that meets your needs, I highly recommend Mario Ferreira. More

Great Experience Smooth, easy and quick. No high pressure sales. Mario was a pleasure to work with and is extremely knowledgable. Years ago I had a great experienc Smooth, easy and quick. No high pressure sales. Mario was a pleasure to work with and is extremely knowledgable. Years ago I had a great experience with Mastria's service department, and this is why I chose to come back to Mastria while looking for a new SUV. I would recommend seeing Mario if you need anything! More

"Not what I expected... even better!" For the past several months, my old 2004 Buick Regal has been garaged more at Mastria, than it has been at our home. Getting very frustrated with all For the past several months, my old 2004 Buick Regal has been garaged more at Mastria, than it has been at our home. Getting very frustrated with all the service calls, I decided to look on-line at Mastria's website to see if there were any newer Buick Regals available. I did find one that was in line with our budget and my husband and I went to look at the car. As we approached the front door, Jim Conti swung the door open and welcomed us. He had a very friendly demeanor and he asked what he could do for us. I showed him the print out of the Regal I had seen and he invited us over to his desk to discuss it further. We decided we would like to take the car out for a "test drive" to see if it met our needs. As there was a problem in locating the keys to the car, Jim assured us he would find them. In the meantime, he also showed us another Regal that had just come into the lot. It was a much newer model and it had all the "bells and whistles" -- having much more to offer than the other car. We decided while they were looking for the keys to the other one, we would take this one out for a "test drive". Well, very immediately we focused our sights on the newer model. It drove like a charm, and was very pristine as well. Once we returned from our "test drive" we had found that Jim had located the keys to the other one. Deciding to compare the two, we also took that one out for a "test drive" -- there was no comparison! Back to the showroom to negotiate financing for the newer car as our minds were made up to go for this one! We were introduced to Laura in Financing and she was eager to help us secure the financing we needed to purchase the newer car. Both Laura and Jim were professional and extremely helpful in closing the sale. I will be going in soon for a "tutorial" with Jim on the new car as it is loaded with many features that are unfamiliar to me. We chose Mastria Buick because we got our last car there and were extremely happy with our experience. It gives me great pleasure to award Jim, Laura and Mastria Buick, a 5-star rating! Thank you!!! Linda and Rob Kirschner More

My first leased car Everyone was very freindly and helpful. Paul was a pleasure to work with and I never felt pressured to buy anything. I would recommend anyone to go th Everyone was very freindly and helpful. Paul was a pleasure to work with and I never felt pressured to buy anything. I would recommend anyone to go there. i absolutely love my new car! More

Great Experience from Start to Finish I've purchased a few cars now and I have to say that this was the best experience so far. Through my employer I get a GM Supplier Discount which elim I've purchased a few cars now and I have to say that this was the best experience so far. Through my employer I get a GM Supplier Discount which eliminates the back and forth on price. From the moment I walked in with my family we were greeted with a smile. We first met Dave, the General Sales Manager and he introduced us to our salesperson, Chris Murray. Chris was great. His knowledge of the GMC Terrain was extensive. My wife fell in love with the vehicle at the test drive and we knew this was the car we wanted. Chris and Paul took a look at our trade and made a fantastic offer on it, well above book value. We came to an agreement right away. I will not hesitate to go back to Mastria for our next vehicle purchase. More

New Cadillac Purchase My wife's Cadillac was totaled in an accident. Luckily she escaped with minor injuries. We had been looking on line for a similar model and were comin My wife's Cadillac was totaled in an accident. Luckily she escaped with minor injuries. We had been looking on line for a similar model and were coming how from a dealership when we decided to drop into Mastria Cadillac. We were greeted by the sales manager who directed us to Jim Conti. We liked Jim from the start. He was knowledgeable about the type vehicle we were interested in an his straight front and honest approach was terrific. He took my wife for a test drive in a 2013 Cadillac SRX and explained everything to her. She liked the car very much. When it came down to making the deal I let Jim know where we needed to be. He did what he needed to do get the deal done. It has been about 1 week since we purchased the vehicle and we could not have been any more pleased with both the car and our experience with Jim Conti and Matria Cadillac. Thanks you. Joe Carig More

Love my new car Mario at mistria was wonderful. Took the time with us . Always retuned my phone calls . Just made you feel at ease . Anyone that's goes there ask for Mario at mistria was wonderful. Took the time with us . Always retuned my phone calls . Just made you feel at ease . Anyone that's goes there ask for Mario he won't let you down More

Great Service I worked with Dave Travis on buying a 2014 KIA Optima. I called a half hour before they closed and they stayed open late to help me - definitely went I worked with Dave Travis on buying a 2014 KIA Optima. I called a half hour before they closed and they stayed open late to help me - definitely went the extra mile. After spending the weekend looking at cars at different dealerships, Dave and his management were a pleasure to work with. I highly recommend. More

No pressure Mr. THOMPSON was professional and never pressuring. I was apprehensive of leasing but he assured me that it was different that it had been in previous Mr. THOMPSON was professional and never pressuring. I was apprehensive of leasing but he assured me that it was different that it had been in previous years. I was a good experience all around.. More