Mastria GMC Cadillac

Mike and the dealership were excellent! Scott in service is excellent providing service. Thank you Scott in service is excellent providing service. Thank you More

My Frustrating Experience with Mastria Motors Buick GMC Raynham - In house only financing. Seeking a vehicle in the South Shore of Massachusetts? My experience with Mastria Motors in Raynham was marked Raynham - In house only financing. Seeking a vehicle in the South Shore of Massachusetts? My experience with Mastria Motors in Raynham was marked by communication delays, inconsistencies, and a lack of upfront information that ultimately caused significant inconvenience and me to look elsewhere. My inquiry about a used vehicle led to a series of email exchanges marred by slow responses, sometimes exceeding a day. Vehicle specifications provided varied between communications, raising concerns about accuracy, attention to detail and general competence. Despite repeatedly expressing my need for purchase and sales agreement details for my credit union, crucial information regarding their exclusive in-house financing wasn't disclosed until the eve of my planned visit to finalize the deal. This late revelation significantly disrupted my schedule and added to my disappointment. Attempts to discuss my concerns over the phone yielded a generic response focused on their "policy's" and financing options, lacking any acknowledgment of the communication issues and inconvenience caused. This impersonal approach further compounded my frustration. While Mastria Motors may offer in-house financing, which is perfectly within their right, the lack of upfront transparency and inconsistent communication throughout my experience fell short of my expectations, leading to wasted time and frustration. For anyone seeking a smooth and informed car-buying experience, I recommend exploring other options. Transparency and timely communication are key factors for me when choosing a dealership. It is my feeling this dealership has 0 interest in the customer, just the customer profit. It will be a great thing when the CARS Rule proposed by the FTC is active to stop the questionable sales tactics. Thankfully I did not fall for the typical "lets talk on the phone" sales gimmick and have the entire email chain documented to back this up. More

Complete nightmare from start to finish. Two weeks from purchase to delivery of vehicle over three weeks from delivery to actually being able to drive the car due to issues that should have Two weeks from purchase to delivery of vehicle over three weeks from delivery to actually being able to drive the car due to issues that should have been discovered in the big 160+ point inspection. Lots of unreported damage and loose panels. More

I talked to Mike Dube;The salesman at Mastria and he answered all my questions and he right up front Helped me get all the details about buying my new truck and I purchased with in an hour I also wa answered all my questions and he right up front Helped me get all the details about buying my new truck and I purchased with in an hour I also was met by Vincent Mastria and he came over and said thanks for coming back Great place to buy a vehicle Thanks Mastria More

Just like a great Truck The whole team was excellent to work with through the process Kerry my salesman went above and beyond it putting together the deal even offering to come in on his day off Thank work with through the process Kerry my salesman went above and beyond it putting together the deal even offering to come in on his day off Thank you More

Our salesman Brett was great made the whole process start to finish smooth he even canceled our old plates which want his responsibility This is the 2nd car we purchased from Mastria and have been using the to finish smooth he even canceled our old plates which want his responsibility This is the 2nd car we purchased from Mastria and have been using the service dept for years More

Michael Dube and Patrick were great! Gave me a great deal and made everything go nice and smooth.. even fed me pizza! Come here and ask for these guys Gave me a great deal and made everything go nice and smooth.. even fed me pizza! Come here and ask for these guys More

Horrible dealership! ! They made is so difficult to purchase a car, I went elsewhere. I wanted to finance the vehicle through my credit union. They wouldn't allow that ! They made is so difficult to purchase a car, I went elsewhere. I wanted to finance the vehicle through my credit union. They wouldn't allow that. They had to finance it at twice the interest rate than my credit union. I finally thought okay, I'll finance it through their bank of choice and refinance the vehicle through my credit union at the lower rate. Then came the second hurdle. I had to purchase the vehicle and wait 10 days for them to register it.......AND NOT TAKE THE VEHICLE!! The dealership is in Massachusetts and I live in RI. They can not issue a temporary plate during this 10 day period!! This was the final straw. I walked away from the vehicle I would have otherwise purchased. I loved the car! If you are in the market to experience significant buffoonery, this is the place to shop! They just can't seem to get out of their own way. Save your time and patience and shop elsewhere. More

Our Sales person was Brett. We found him very easy to be with. He was very knowledgeable about all models. Invited us to and ask any questions that we had, and we’re answered ho We found him very easy to be with. He was very knowledgeable about all models. Invited us to and ask any questions that we had, and we’re answered honestly. It was a very comfortable experience. More

They caused a problem by overfilling the oil in my new purchase - Alfa Romeo. They sent me to an Alfa Romeo service center closer to me to correct the problem that they created. They never paid the locati purchase - Alfa Romeo. They sent me to an Alfa Romeo service center closer to me to correct the problem that they created. They never paid the location as pre-arranged and they didn’t answer any of their phones. Afterwards, they agreed to reimburse me for my out of pocket expense After numerous phone calls and emails, they are ignoring me as well Customer Service is NOT one of their Strong points! More