Mastria GMC Cadillac

First new car Had a wonderful experience at mastria..sales team was great..no pressure or rushing to make the sale.. strongly recommend mastria and their sales team Had a wonderful experience at mastria..sales team was great..no pressure or rushing to make the sale.. strongly recommend mastria and their sales team for your next buying experience... J. michael gasior was excellent to deal with .... strongly recommend seeing him when you decide to buy .. More

False pretenses bad customer service Went in for tires for life, oil change and check engine light. Dropped of on Friday they had it til late Saturday. Picked it up later saw oil sticker Went in for tires for life, oil change and check engine light. Dropped of on Friday they had it til late Saturday. Picked it up later saw oil sticker not changed and oil not reset. Called they said it was done. Checking my oil I found dirty oil still and a cracked baffle . Called them service rep said miscommunication baffle accidentally broke during service and tech didn't tell him. Upon wasting my time to bring back my vehicle to actually get my oil changed and baffle replaced . I asked about lubrication of door hinges to service rep, showing drivers door. He stated that they don't libricate door hinges. Sooo I pointed out that service includes lubrication of door hinges and vaccuming of vehicle on the reciept. Neither of which was done. Upon getting my vehicle back from '2nd ' oil change and replacement of baffle.I was told I was all set. I asked if all doors were done? He checked with tech just the one I showed was done. Tech came to parking lot to lubricate other doors. Again I found vehicle was not vacuumed again. Terrible customer service and service of vehicle Went in for tires for life, oil change and check engine light. Dropped of on Friday they had it til late Saturday. Picked it up later saw oil sticker not changed and oil not reset. Called they said it was done. Checking my oil I found dirty oil still and a cracked baffle . Called them service rep said miscommunication baffle accidentally broke during service and tech didn't tell him. Upon wasting my time to bring back my vehicle to actually get my oil changed and baffle replaced . I asked about lubrication of door hinges to service rep, showing drivers door. He stated that they don't libricate door hinges. Sooo I pointed out that service includes lubrication of door hinges and vaccuming of vehicle on the reciept. Neither of which was done. Upon getting my vehicle back from '2nd ' oil change and replacement of baffle.I was told I was all set. I asked if all doors were done? He checked with tech just the one I showed was done. Tech came to parking lot to lubricate other doors. Again I found vehicle was not vacuumed again. Terrible customer service and service of vehicle More

2017 GMC Sierra It was a pleasure dealing with Michael he answered all my questions thoroughly which made the buying experience a whole lot easier, looking forward to It was a pleasure dealing with Michael he answered all my questions thoroughly which made the buying experience a whole lot easier, looking forward to my next purchase in a couple of years. More

Pretty Owned Vehicle GMC Terrain Paul O. Provided what every customer should review Excellent service, advice and direction. The time spent by sales,finance staff and ownership abov Paul O. Provided what every customer should review Excellent service, advice and direction. The time spent by sales,finance staff and ownership above a normal dealership would spend with a customer. The advice to my new pre-owned GMC Terrainwas right on the money. You can not miss with dealing with The Mastroianni Group More

Great Experience Thanks to Mike for making my purchase of a 2017 Sierra Denali less stressful and enjoyable.He explained everything I needed to know and more.He said Thanks to Mike for making my purchase of a 2017 Sierra Denali less stressful and enjoyable.He explained everything I needed to know and more.He said I would have the truck the next day and I did.Thanks again Mike. More

Purchase of 2013 Chevrolet 3500 HD Dual Wheel Diesel My experience in purchasing this truck was outstanding. I found the vehicle on line, called the dealership, made an appointment, went to see the vehic My experience in purchasing this truck was outstanding. I found the vehicle on line, called the dealership, made an appointment, went to see the vehicle, and purchased the vehicle. I was able to do all of this within a few hours. The vehicle I wanted was ready for me to checkout when I arrived at the dealership. My initial contact at the dealership was Ron Holz, who did an excellent job gathering information and getting it to me. My second contact was Jim Conti, who also did an excellent job. More like an outstanding job going over the vehicle history, explaining things extremely well and took as much time as I needed. From the time I walked into the dealership till I actually purchased the truck was only about two hours. The Business Manager/finance manager, Steve O'Donnell also did an excellent job with the warranty and business end of things. Both Steve and Jim provided not only excellent service, but excellent advice. I was very happy that Mastria had the vehicle I needed since I use both the Mazda (formerly Saturn) and GMC dealerships to service my other vehicles, and that service has always been excellent, something that is not the case in some dealerships. Thanks again to Rob, Jim, and Steve. More

Easy lease transaction I just purchased a 2017 Buick Encore lease from Mastria Buick (my second one). Mike T made the transaction so easy! He handled every detail professio I just purchased a 2017 Buick Encore lease from Mastria Buick (my second one). Mike T made the transaction so easy! He handled every detail professionally and explained exactly what what would be involved....no tricks, no double talk. Mike also had the car ready when he said he would, and helped me set up the latest version of communication technology in my new car. I've really enjoyed all of my purchase and service experiences at Mastria Buick. Everyone is very pleasant and knowledgeable. Thanks Mike, Vinny & Dave More

worth the drive I have two other GMC dealers closer to me, but Mastria is worth the drive. I have bought 3 vehicles there in the past four years I have two other GMC dealers closer to me, but Mastria is worth the drive. I have bought 3 vehicles there in the past four years More

Sales department RUDE Saleswoman was nice but dealing with the money man was horrible. The guy was RUDE We left and purchased the same car less money at Marty's in Plymout Saleswoman was nice but dealing with the money man was horrible. The guy was RUDE We left and purchased the same car less money at Marty's in Plymouth. Pure rudeness lost the sale and we felt bad for the saleswoman she was the only person that was nice Stay away More

2017 lease they were very helpful in my end of lease decision, and I found another truck 2017 to start a new lease in. very very friendly . they were very helpful in my end of lease decision, and I found another truck 2017 to start a new lease in. very very friendly . More