Master Buick GMC

2 hour oil change Had an appointment, and it still took 2 hour for a oil change. Totally unacceptable. Still unable to find Loud noise that I have been complaining abou Had an appointment, and it still took 2 hour for a oil change. Totally unacceptable. Still unable to find Loud noise that I have been complaining about for at least 2 years. More

Repair xxx The Severs Tech was very knowable of my problem the mechanic worked until they found the problem. The overall experience was great I will bring my car The Severs Tech was very knowable of my problem the mechanic worked until they found the problem. The overall experience was great I will bring my car back for Services next time More

Great Customer Service! Porsha Cox and David Truitt were very nice and professional, and took care of me very quickly. I always look forward to honest service when it come Porsha Cox and David Truitt were very nice and professional, and took care of me very quickly. I always look forward to honest service when it come to my cars, because I come from a sales background also, and I can pick up a sales pitch, and/or a upsell a mile away. These two employees took care of me, and my situation, and I did not have to pay for any unnecessary upsells. The lady who checked me out and the man who brought the car up for me to leave, were also very nice. When I first got this car, Frank Ward and Will Schafer made sure I was taken care of. Thank you and God bless. More

Recalls and a need for more recalls I took my 2015 Yukon xl in for 2 recalls. Was informed of other services needed due to mileage. Everything was good, except no recall on my right t I took my 2015 Yukon xl in for 2 recalls. Was informed of other services needed due to mileage. Everything was good, except no recall on my right tail light that goes on and off when I hit a bump; just the running light, not the brake light or turn signal. Those work fine. The concern is purchasing a new one for $750 plus labor solving the problem. I have read online where many are having the same problem. Seems this is a defect that GMC should correct. More

First time dealing with Master Eric Cooper was outstanding in helping us navigate the array of choices in luxury trucks. We are happy with our 2018 GMC Sierra. We will definitely be Eric Cooper was outstanding in helping us navigate the array of choices in luxury trucks. We are happy with our 2018 GMC Sierra. We will definitely be back at Masters for our next purchase. More

Not pushy, very helpful & courteous Bill Whitten & Eddie Overby were so helpful in getting me through the process of buying a new car. They were so kind in getting my old car taken care Bill Whitten & Eddie Overby were so helpful in getting me through the process of buying a new car. They were so kind in getting my old car taken care of also. Never have had that kind of treatment from a car dealership! Frank Ward has good reason to be proud of his personnel. Frank also made me feel very at ease about the buying experience. Thank you all! More

Excellent, met all of my expectations. Normally I am usually skeptical when dealing with sales people, particularly auto dealers, because of a bad experience I had quite a few years ago. Bu Normally I am usually skeptical when dealing with sales people, particularly auto dealers, because of a bad experience I had quite a few years ago. But my skepticism was put at ease at the Master GMC used car dealership. Mrs Rowell met myself, my wife and my daughter on our first visit very cordially and discussed with us the types of vehicles we were looking for. She showed us what she had in stock that met our needs and allowed our daughter to drive a couple of cars. Mrs. Rowell was very honest and informative about one car in particular, a Chevy Cruze. My daughter liked this car but she wanted to look around some more. About two weeks passed and my daughter decided she wanted to test drive the Chevy Cruze again so I contacted Mrs. Rowell again. My daughter decided this was the car she wanted so after some creative financing we were able to purchase the Chevy Cruze. Mrs. Rowell was very helpful arranging the purchase as well as Mr. Wade Hooker. Mrs. Rowell took a lot of time with us answering questions, addressing our concerns and describing the features of the car. She went "all out" to make sure our needs were met. She should be commended for her work. More

Fast and courteous Charles was our rep and he did a great job of explaining everything and making the process smooth. Our last experience was not ideal, but this one was Charles was our rep and he did a great job of explaining everything and making the process smooth. Our last experience was not ideal, but this one was. We were in and out in an hour and we were pleased. The only complaint I have is that the TV in their waiting area is terrible. Grainy and sounds terrible. Would go a long way to enhance the experience to get it fixed. More

Great Service I was called promptly with a diagnosis for my vehicle. My car was fixed and ready to go just as promised by the service gentleman. If you want good qu I was called promptly with a diagnosis for my vehicle. My car was fixed and ready to go just as promised by the service gentleman. If you want good quality work and prompt services for your vehicle, this is where you need to bring your car. More