Master Buick GMC

Friendly, professional, and fair dealership I have purchased several vehicles from Masters GMC/Buick dealership. Everyone from the receptionist to the owners are always nothing short of exceptio I have purchased several vehicles from Masters GMC/Buick dealership. Everyone from the receptionist to the owners are always nothing short of exceptional. From the sales department to the service department. Everyone is knowledgeable in their department and gives friendly and professional service. Bernard Hughes has assisted me on several occasions when I have purchased vehicles and he has always helped me with the best deal possible. I can’t say enough about Will Schaefer. This company from the top down has integrity and they are honest in everything they do. I highly recommend this dealership to anyone purchasing a new or used vehicle. Thank you once again for a job well done. More

They did not clean the inside of the vehicle. They did not clean the vehicle on the inside before i got it.They could have did a better job.Also i did not receive my tags from them.I had to go to They did not clean the vehicle on the inside before i got it.They could have did a better job.Also i did not receive my tags from them.I had to go to the DMV and pick them up myself. More

Excellent Customer Service Our sales consultant was Nicole Rowell. She is the best! No pressure, knew answer to all our questions, and has an excellent personality. Wish more d Our sales consultant was Nicole Rowell. She is the best! No pressure, knew answer to all our questions, and has an excellent personality. Wish more dealers had sales people like her.. THANK YOU NICOLE FOR ALL YOUR HELP and for making our car buying experience an enjoyable one. More

Excellent Dealership My wife and I purchased two vehicles from this dealership this month. Sue and Eddie are the best. They are both very personable and worked with us to My wife and I purchased two vehicles from this dealership this month. Sue and Eddie are the best. They are both very personable and worked with us to get exactly what we wanted. This dealership sets the standard for great customer service. The only minor thing they could improve on is a little less tire shine when the vehicles are cleaned. More

Feels Like Family It is great when you walk into a dealership and the service department knows you and your different automobiles. I sent my daughter to the dealership It is great when you walk into a dealership and the service department knows you and your different automobiles. I sent my daughter to the dealership to get a service on one of the vehicles we bought from them. Charles recognized our vehicle, pulled up our name in the system, and knew exactly what service the vehicle needed. This awareness by Charles saved on time and the military discount saved on my money. Thanks Again Charles. More

Great service. This was my 1st time and I was impressed my only regret is not buying a buick sooner. They never said NO to any of my request and provided excellent c This was my 1st time and I was impressed my only regret is not buying a buick sooner. They never said NO to any of my request and provided excellent customer service More

Best in Class Service! Couldn’t have been a better experience! Thanks for the quick and efficient service. We appreciate everyone involved with our purchase. It’s obvious Couldn’t have been a better experience! Thanks for the quick and efficient service. We appreciate everyone involved with our purchase. It’s obvious that Master Buick is a family owned business. More

First visit back in over 3 years I recently had an issues with our 2016 Yukon XL Denali. It felt like the transmission was slipping. The vehicle is out of the 3 year/ 36k warranty b I recently had an issues with our 2016 Yukon XL Denali. It felt like the transmission was slipping. The vehicle is out of the 3 year/ 36k warranty but I do have an extended plan. I felt this was an urgent issue and the service department was able to get me schedule the next day. I haven't been in since I had multiple issues with my 2015 Sierra HD Denali and was treated poorly by the service manager. The rest of the staff was always pleasant. I figured I would give Masters another chance. David took great care of me. He found the issues and it was a know problem by GM. He also found another issue and was able to get it covered and have the Yukon back to me that day. I am pleased with my experience and I will be back in the future. I do not want to dwell on the past, but I purchased 2 new vehicles from Master in the past. A 2011 Yukon XL and 2015 Sierra HD Denali. It's shame that I had such a bad experience with my old truck. I bought a new 2016 Yukon XL Denali and 2018 Sierra HD Denali from another dealer due to that experience in service. I always like my salesman, Gene Baxley. I hope that Masters' service continues to impress me in the future so I can be a Masters' customer again when I buy my new Yukon XL and Sierra HD in the new designs in 2020. Thank you for a great experience! Sincerely, John Zboyovski More

Awesome I dropped my truck off for service due to a check engine light. It was fixed quickly and I was on my way. The staff (Charles Williams) was very polite I dropped my truck off for service due to a check engine light. It was fixed quickly and I was on my way. The staff (Charles Williams) was very polite and knowledgeable. More

Excellent service David was a pleasure to work with. He explained the process very clearly and the work was completed in a timely manner. I will be returning for any fu David was a pleasure to work with. He explained the process very clearly and the work was completed in a timely manner. I will be returning for any future service needs. More