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Master Buick GMC

Augusta, GA

4.8
1,103 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,103 Reviews of Master Buick GMC

September 12, 2018

Excellent customer service I went to Master Buick / GMC looking for a gently used Sierra 1500. Tony Goddard assisted me and asked what I was looking for as far as options go. More

by Mj23macd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Goddard, Steve MacDonald, Keith Stone
Nov 27, 2018 -

Master Buick GMC responded

Thank you for taking the time to write about your experience with us! At Master Buick GMC, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Tony, Steve, and Keith were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 12, 2018

Very disappointed Kept my car for 7 hours, was suppose to do oil change, and alignment. They only did the oil change stating they couldn't align it, that I needed work More

by R.E.H.
Recommend Dealer
No
Employees Worked With
Brad Gillespie
Sep 18, 2018 -

Master Buick GMC responded

We are very disappointed by the incident that you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Best, The Master Buick GMC Team

September 11, 2018

Dishonest employees and president I have never seen a group of individuals so dishonest in my life. Because I live in a different state from where my car broke down, I had to call in a More

by CRAWFORD2309
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Will Schafer, Brad Gillespie, Phillip Towns
Sep 11, 2018 -

Master Buick GMC responded

We, as a family owned and operated business for over 85 years, have built our reputation on honesty and integrity. We never want a customer to feel mislead and are sorry for any miscommunication. Our employees work hard every day to give their best and while we understand frustrations may run high when dealing with issues involving vehicles, we back our employees and believe them to be honest hardworking people. As always, we are available to speak with you about this concern and are available onsite as well. Kathy Schafer Hensley, Owner (706)922-5213

September 11, 2018

General Service I took my truck in for general service, the service manager was very pleasant, and called when the work was completed and explained everything that wa More

by DPHAUG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
Sep 11, 2018 -

Master Buick GMC responded

Thank you so much for taking the time to review our service team! We appreciate your business and look forward to serving you in the future! Kathy Hensley, Owner

September 11, 2018

very pleased Allison was very helpful. An asset to your organization. Service center is always friendly and wlling to listen to your issue. Will come back for sale More

by SMWKCW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison, Brad Gillespie
Sep 11, 2018 -

Master Buick GMC responded

We appreciate your feedback on our service teams! We are grateful for your business and look forward to your next visit! It was a pleasure serving you! Kathy Hensley, Owner

September 10, 2018

Buick Everything was fast and professional. I really appreciate doing business and convenient location. I hope in the near future I'll be purchasing a new More

by FELICIAFLY06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams
Sep 11, 2018 -

Master Buick GMC responded

Thank you for your great review! We do try to make what can be a daunting process fast and easy! We are so glad that it was smooth for you and we look forward to serving you again! We are so grateful for your business! Kathy Hensley, Owner

September 09, 2018

Used Car - Subaru Tony Goddard’s customer service was exceptional; very easy to work with and gave us a great deal. This dealership has definitely earned my business More

by PATRIOTCOMMO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Goddard
Sep 11, 2018 -

Master Buick GMC responded

Tony is pretty great! Thank you so much for reviewing our dealership and Tony's customer service! Our goal is to make sure you are well taken care of and we are so glad we succeeded! Know we are here for all of your vehicle needs and will continue to serve you in the same manner! We appreciate your business! Kathy Hensley, Owner

September 08, 2018

Excellent We had an excellent experience buying our new GMC Sierra. Roscoe our salesman was excellent and gave us the advice and service that was superb. The sa More

by Schwan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Roscoe Peace, Keith Stone
Nov 27, 2018 -

Master Buick GMC responded

Thank you for your great review, Schwan! We're glad to have Roscoe on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 05, 2018

Quick oil change Needed a quick oil change on labor day weekend. The service area was very busy due to the up coming holiday and end of the month but I was able yo get More

by Mhall3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Whitten, Charles Williams, Keith Stone
Nov 27, 2018 -

Master Buick GMC responded

Thank you for writing about your visit with us! I am happy to hear that the service center was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 05, 2018

Fast, friendly, professional, efficient! The entire Masters crew were very inviting as soon as I walled through the door. When I called the nice young lady made me a priority and got my vehic More

by KAYLA.MANDLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
Nov 27, 2018 -

Master Buick GMC responded

Thank you for leaving us this great review, Kayla! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

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